http://www.ayscallcenter.com/ - Our outsourced call centers are designed to maximize efficiencies and provide the most cost effective business solutions possible. We reduce overhead and administrative costs for your business with our inbound & outbo (more)
http://www.ayscallcenter.com/ - Our outsourced call centers are designed to maximize efficiencies and provide the most cost effective business solutions possible. We reduce overhead and administrative costs for your business with our inbound & outbound call center services. (less)
From:
alexisblaken
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Comments: 0
For more information on Customer Service Call Center please check this out; http://customerservicedepot.com/ar/customer-service-call-center.php
From:
mariarichards111
Views: 283
Comments: 0
This contact center outsourcing could also help you in saving your resources, as, by those services, one can save a lot in terms of manpower and infrastructure.
Slide 1: www.callcentersindia.com
Call Center Outsourcing Services
Call Centers India
End to End CISCO Support
Slide 2: About Call Centers India
www.callcentersindia.com
•Call centers India is a Washington based corporation. •Headquarters are in Seattle, WA Operations are in Noida India, a suburb of New Delhi India. •The Indian corporation Vcare Care Call Centers India (p) Ltd. is a wholly owned subsidiary of the US Corporation. •Call centers India is a CISCO funded company.
Slide 3: www.callcentersindia.com
Features at CCI
The center is housed in a modern 11,000 sq. ft. facility. 3 levels of redundancy for its technological infrastructure. 100% IP based network and uses CISCO technology platform. Electrical power and Internet connectivity
Slide 4: www.callcentersindia.com
Key Personnel
Its management team has over 20 years of combined call center experience. Capacity of 1,000 stations. Growing more than 15% quarter per quarter.
Slide 5: www.callcentersindia.com
Services Offered
•Inbound Call Centers Services •Outbound Call Centers Services •Non-Voice Services
Slide 6: Inbound Call Center Services
•Order Hotlines •Customer service •Support lines •Handling call overflow
www.callcentersindia.com
Slide 7: Outbound Call Center Services
•Verification calls •Collections •Lead generation and sales support •Assessment of demand •Collection of useful information and arranging appointments for the sales force •Market research •Customer satisfaction surveys
www.callcentersindia.com
Slide 8: www.callcentersindia.com
Non Voice Services
Web services
•Chat •Email
Programming services
•Web based programming •PHP programming •Custom applications
Slide 9: www.callcentersindia.com
Business Solution
•Data entry •Mystery shopping •Web chat & Email response •Qualitative analysis •Research services
Slide 10: www.callcentersindia.com
Facility
•Located in suburb of New Delhi, India •Managed by experienced professionals •Current capacity expandable to 1,000 seats •Access to world's largest pool of college educated workers
Slide 11: www.callcentersindia.com
Tech Specifications
•End-to-end CISCO based IP network •Complete Cisco Platform •Ability to call and receive calls from over 30 Countries
Slide 12: www.callcentersindia.com
Quality Differences
•Quality evaluation of agents •Live monitoring •100% call recording •Team leader to agent ratio 1:9 •Daily agent feedback •Process transition manager •Specified account manager •Defined escalation procedures
Slide 13: www.callcentersindia.com
Our Purpose
Our main purpose is to provide you quality & effective services at good rates. And Help your business grow. Call Us at 206.384.4669 or Visit at http://www.callcentersindia.com
Slide 14: www.callcentersindia.com
