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IVR - Vocantas Improves Customer Service at a US Utility with Pronexus VBVoice-based Solution 

Vocantas was approached by a large US utility to develop an Integrated Voice Response Solution (IVRS) to increase the call capacity that their agents could handle and to provide better after-hours service. Vocantas’ Utilities OnCall™ integrated Pronexus VBVoice™ to handle account inquiries, bill payments and credit card transactions. Improved after-hours self-service was particularly useful for disconnected customers who could request reconnection immediately following paying their bill.

 

 
 
Tags:  ivr  ivr software  vbvoice  ivr development  pronexus  utilities ivr 
Views:  156
Published:  December 20, 2010
 
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