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Tags:  backup  software 
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Published:  November 25, 2011
 
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Slide 1: SMART Services
Slide 2: SMART Services Prime Services Standard Operating Services Monitoring Services Server Availability Services Backup Services Asset Security Services Help Desk Services Virtualization Services Advanced Monitoring Services Special Need Services
Slide 3: Prime Services IT Activities Active Directory Management Patch Management Inventory Management Software Deployment Operating System Upgrade File Distribution Hard disk Optimization Security Management
Slide 4: Standard Operating Services IT Activities Inventory Management SOE Management Security Management
Slide 5: Monitoring Services IT Activities Basic Monitoring Services Monitoring & Alert Standard Monitoring Services Monitoring & Alert with Standard Remediation Advanced Monitoring Services Monitoring & Alert with Advanced Remediation and Automation
Slide 6: Server Availability Services IT Activities Mail Server Services Monitoring , Alerting and Auto Remediation of Critical mail server components . Database Server Services Monitoring , Alerting and Auto Remediation of Critical database server components . Web Server Services Monitoring , Alerting and Auto Remediation of Critical Web server components .
Slide 7: Backup Services IT Activities Basic Backup and Recovery Backup and Recovery Services Advanced Backup and Disaster Recovery Advanced Backup and Disaster Recovery Services (Offsite Replication and Disaster Recovery)
Slide 8: Asset Security Services IT Activities End Point Security Antivirus Management Security Management Security Management
Slide 9: Help Desk Services IT Activities Basic Help Desk Ticketing system to track, respond and resolve issues quickly and efficiently Advanced Help Desk Service Desk for effectively managing Incidents, Problems, Change and Service Requests.
Slide 10: Virtualization Services IT Activities Virtualization Management
Slide 11: Special Need Integration IT Activities Third Party Integration
Slide 12: S M A R T SLA Customer Specific Measurable Aligned Realistic Timely

   
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