Slide 1: Change is INN Thank you for Joining us on the Stay Real journey this week…
Slide 5: Quotes of Inspiration: “The Desired Guest Experience is like courting someone that you’re dating… how do you create a memorable experience?” -Ruth
Slide 9: Quotes of Inspiration: “Don’t Hate, Facilitate!”
Slide 11: Quotes of Inspiration: “A car salesman uses the ‘persuade’ communication style but the can teach you the improper ways of being improper.” -Richard
Slide 12: Tell me about an Inspiring Coach
Slide 13: Quotes of Inspiration: “Hold Developmental Feedback in a mutual location, a neutral zone, a No Fire Zone!”
Slide 19: Welcome to Thursday – Championing the Guest Experience!
Slide 21: Quotes of Inspiration: “People expect service, but the remember an experience” -Matti
Slide 23: Quotes of Inspiration: “If we want them to be loyal to us, we need to be loyal to their needs!” -Casey “We’re going to be their advocate” -Mark
Slide 25: Quotes of Inspiration: “Your GEC role isn’t like adding oil to water but instead like a drop of food coloring that changes the way that you live.” -Chris
Slide 30: Quotes of Inspiration: So the message from Ruth’s story is that, “bald people don’t have to lather, rinse, repeat?” -Bobby, Clayton & Ruth
Slide 34: Thanks for keeping it REAL this week because the journey ahead will require you to… STAY REAL!