Hide Notes 

Slide 1: Understanding e-business workshop
Slide 2: welcome • • welcome housekeeping • register • health & safety • toilets • tea / coffee / water / soft drinks / biscuits...
Slide 3: aims and objectives • aim • to gain an overview of e-business • objectives of the workshop • analyse where your business is in terms of e-business • identify how your business may benefit from e-business skills or solutions • identify a plan of action to CoPe with e-business
Slide 4: workshop notes form • • • • used to collect information for ONE Using your workshop notes use as reference during and after workshop record your current and future ebusiness adoption against the following topics: infrastructure & connectivity software & applications open source software content management systems customer relationship management web 2.0 • • • • • •
Slide 5: Understanding e-business - topic overview
Slide 6: e-adoption ladder
Slide 7: workshop notes form
Slide 8: infrastructure & connectivity • desktop computer, laptop computer • dial up Internet, broadband Internet • email, web based email, mobile phone email • Local Area Network, Wireless Internet / Network • firewall, spam protection, anti virus • data backed up regularly, data backed up offsite • domainname • internal web hosting, external web hosting • disaster recovery and business continuity plan, ICT strategy • eLearning for staff development
Slide 9: software and applications • • • • • • • office and desktop applications word processing, spreadsheets, presentations... web based office applications Google docs - www.google.com/docs Zoho - www.zoho.com document management secure access, version control, rollback
Slide 10: open source software • • • • • • open source software source - human and machine code open - viewable, changeable human code free... not as in “free beer” but as in “free speech” no purchased licence (for machine code) software written, for a purpose, for and by a community, who actually use the software not just software content (text, image, audio & video) & format creative commons - copyleft • • • •
Slide 11: open source software
Slide 12: open source software • • • • • • • case study - reusing old equipment school Internet research room with 10 PC’s for less than £1,000 Parkhill Junior School, Essex Computers from County Council £300 on CD-ROM based operating system - Linux Firefox - web browser remainder on refurbishment
Slide 13: open source software • • • • • • case study - reducing licence costs Microsoft Office Professional Word, Excel, PowerPoint, Access, Publisher, Outlook £459 Open Office Writer, Calc, Impress, Base + Math, Draw Scribus - desktop publishing Thunderbird - email Firefox - browser • •
Slide 14: open source software • • • • • • why should I consider using open source? cost savings increase competitiveness “think like a big guy, pay like a little guy” IBM no provider lock-in proprietary and open source co-exist Microsoft supports & invests in open source maximise use of ICT infrastructure • •
Slide 15: open source software • • • • • how does open source work? programmers can read, modify and redistribute the code the software evolves... people improve it and adapt it - and at an astonishing pace compared to conventional software development any change that improves on the original is shared openly adding value over time people inspecting and adding value to open source software improves the quality, security, development speed and adaptability over time
Slide 16: open source software • • where’s the catch!? you still have to undertake a “software selection process” - taking into account: are you going to be a user or a user and contributor? how mature is the community? how sustainable is the application? what new skills or technologies are required? who installs, integrates, trains, hosts, maintains and supports the application? is there an SLA available? • • • • • •
Slide 17: content management systems • what is a content management system (CMS)? software to manage digital content typically web based provide wysiwyg editing secure login & authentication role based publishing workflow extensible via modules or plugins visual appearance via skins or themes • • • • • • •
Slide 18: content management systems website copyright & IPR, website • website, conditions terms & • accessibility • search engine optimisation, search engine marketing, e-marketing, analytics • CMS website - sell • e-commerceacceptonline, distance selling regulations, online payments, provide • • • secure order processing, merchant account, process online payments internally, process online payments via a 3rd party automated response to emails & orders, provide customer access to own accounts intranet, extranet employees work from home
Slide 19: customer relationship management • what is customer relationship management (CRM)? system to manage a businesses relationship with its customers capture, storage and analysis of customers manage vendor and partner relationships manage internal process information can be one or a number of systems can be dedicated CRM software or blend of applications such as Office, CMS, database... • • • • • •
Slide 20: customer relationship management • CRM system management, • contact management account management, project • purchase online • online ordering, invoices & payment integrated • payment via BACS & CHAPS • registered with ICO for data protection
Slide 21: web 2.0 • • • Wikinomics “how mass collaboration changes everything” The Goldcorp Challenge “open source” proprietary information, harness “collective geniuis”; inspiration from MIT conference •
Slide 22: web 2.0 • what is web 2.0? a “second generation” of web based and hosted services •
Slide 23: web 2.0 • web 2.0 • blogging • RSS • social networking • connecting people to people... • business networking • LinkedIn, eCademy - connecting people to people • CoPe people to knowledge, • connecting to people and people knowledge to knowledge, knowledge to people
Slide 24: review...
Slide 25: e-adoption ladder
Slide 26: FREE e-learning course • • • • complete form ensure all business details are completed if you know which course you want tick, otherwise let us know via email coupon code to redeem at www.deburca.co.uk/ebusinessworkshops • photocopy of form to take away • ...introducing CoPe and sources of funding
Slide 28: introducing CoPe
Slide 29: introducing CoPe • case studies • searchable knowledge practice experiences • best • business • yours...!
Slide 30: funding your e-business progression • Business Link North East • Step Change
Slide 31: aims and objectives • aim • to gain an overview of e-business • objectives of the workshop • analyse where your business is in terms of e-business • identify how your business may benefit from e-business skills or solutions • identify a plan of action to CoPe with e-business
Slide 32: • thank you for your time today • feedback form • see you in CoPe and on your e-learning course... • Joscelyn Upendran & James Burke • deBurca provides: • supported e-learning for e-business • e-business consultancy • open source software hosting, including CMS & CRM