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Slide 1: C A S E S T U DY Skelta BPM enables human and document centric process management for a Global Software Company's customers A global provider of enterprise software applications and services offers an innovative suite of software solutions targeted towards process manufacturers, and this includes an ERP (Enterprise Resource Planning), SCM (Supply Chain Management) and MES (Manufacturing Execution System) offering for the mid-market. The company offers a BPM module as an extension and a common platform to the ERP, SCM and MES offering of the company. Skelta BPM is embedded within the BPM module for context based process enablement, and works closely with the ERP, SCM and MES product offerings. OVERVIEW LOCATION: USA INDUSTRY: Enterprise Software (Manufacturing) PRODUCT: Skelta BPM SITUATION n Compliance Requirement n & Document Centric Process Support Human n Process-centric Enterprise Application extensions SOLUTION n Web-based platform THE SITUATION When planning for the BPM module, the company wanted to address these key market needs: n in human workflows Strength n Role-based task assignments nKPIs BAM/ nembeddable controls 100% n task delivery channels Multiple Compliance Requirement: Customers of the company needed to comply with strict statutory and industry regulations and show evidence of compliance on demand. For example, Food & Beverage, Healthcare, Pharmaceuticals, Aerospace and Defense industry customers need approvals from authorities at different stages in their operations and the management of these approval processes is cumbersome and expensive when out of control. BENEFITS n process cycle time Reduced n Increased efficiency & productivity n audit trail Extensive n modifications on the fly Process Human & Document Centric Process Support: Customers of the company wanted to automate these manual and error prone human and document centric processes to increase transparency, visibility & efficiency, and thereby mitigate process risk and non-compliance. Example areas include Procure-toPay (P2P) and Order-to-Cash (02C) processes in which documents often need to go through several rounds of collaborative approvals before final resolution. Such approvals, often carried out via email and tracked in spreadsheets are difficult to control and manage. Process-centric Enterprise Application extensions: Instead of customizing existing software like the ERP, SCM or MES systems to fit a specific business process, customers expressed a need to build process centric applications that had touch-points with existing software. Examples included Procurement, Requisitions, Work Order Management, Parts Fulfillment, Quality Control, Production Processes, Maintenance Processes, Supply Chain Processes, and IT Processes. After a market scan, the company decided to collaborate with a BPM vendor to embed process functionality into the Enterprise applications. The company's product suite is built on the Microsoft Platform and typically targets the small to mid-size process manufacturing market. The company was looking for a Microsoft platform based embeddable BPM product that was full featured, integrated with the company's product suite and be well suited for the mid-tier market.
Slide 2: THE SOLUTION The company evaluated several BPM vendors for vertical market exposure, ease of use, feature-set, success stories, technology platform, capability to be embedded seamlessly, usability and total cost of ownership. Skelta BPM scored highly on all the expectations. The capabilities of Skelta BPM which influenced the company's decision were: ! The 100% web-based platform which enables consumption of all its components, including the process modeling environment, in a browser without any local installations giving its users true anytime, anywhere process design capabilities. ! Strength in human workflows offering sophisticated task management and delivery with support for more than 50 task allocation patterns thus encompassing needs of most common scenarios around various human workflow needs. ! Flexible role based task assignments and reassignments for the elimination of bottlenecks and achieving service levels. ! Deep integration with Microsoft technologies such as Office, SharePoint, BizTalk and Outlook, and with the company's software allowing customers to leverage their existing technology investments. ! 100% embeddable controls for process modeling, analysis, execution, work queues and BAM, enabling users to manage and control processes within existing software. ! Powerful Business Activity Monitoring (BAM), with the ability for business users to develop Key Performance Indicators, empowering them to monitor and manage mission critical business processes. ! Multiple delivery channels like Outlook, Web, Interactive Voice Response (IVR), Short Message Service (SMS), Instant Messaging (IM), and Personal Digital Assistants (PDAs) to notify process participants and enable task completion and management. ABOUT SKELTA BPM Skelta BPM is an enterprise class Business Process Management (BPM) platform that eliminates the risk of process initiatives, enables communication amongst all process stakeholders and drives innovation by fostering business ownership. Skelta BPM empowers business analysts to quickly build end-to-end, feature rich, process centric, composite business applications using a web interface. Skelta BPM enables quick automation and improvement of processes without any coding. Skelta BPM components support every step in the lifecycle of a process based application, namely – Envision & Model, Execute & Deploy, Optimize & Analyze and Manage & Operate. For more information about Skelta BPM, visit www.skelta.com The company has extended Skelta BPM for its use – for example, additional interfaces have been built to work-lists and tasks, custom Skelta Process activities have been made available for designers to add to steps to processes for interaction with company's product suite, and toolkits have been built for rapid development of certain user interface components. BENEFITS The Skelta partnership has benefitted the company in several ways. The company now offers a comprehensive BPM solution, with end to end process management capabilities ranging from process design to execution and reporting, that integrates with the ERP, SCM and MES products. The new module has been purchased and installed by several customers, who can rapidly design and deploy their own solutions by either using the BPM platform or by using company's process templates as starting points. The Skelta Process Modeler can be accessed and used by advanced business users for modifications to processes on the fly. With Skelta BAM, business users have complete control over process execution through real-time notifications of exceptions / process violations and ability to make business level decisions in response. The company reports that the process management capabilities have benefitted its customers in a number of ways: ! Faster approval and decision processes leading to reduced process cycle times. ! Reduced cost through increased processing efficiency and productivity. ! Identification and removal of bottlenecks through extensive reporting and monitoring capabilities. ! Compliance requirements are met since extensive audit trail is maintained for every instance of the initiated process. Innovation Center: Salarpuria Touchstone Sarjapur Outer Ring Road, Bangalore - 560087, India Tel (India): +91 80 4060 2600 Tel (USA): +1 678 306 4110 Email: sales@skelta.com Web: www.skelta.com Skelta is a ‘Gartner - Cool Vendor’ for BPM, 2009 © 2002 - 2009 Skelta Software. All rights reserved. All trademarks are the property of their respective owners.