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Slide 1: How to Deal With People that Complain a Lot
Slide 2: Introduction • Some people are naturally positive and optimistic, whereas others tend to see the world in a more negative light and always think the glass is half-empty.
Slide 3: Introduction • Being around people who complain a lot can be so tiring. • Especially when they're complaining about things beyond their control.
Slide 4: Complaints Main Examples • The weather is too warm/cold. • My boss is a jerk. • The food is lousy. • My work sucks. • I am extremely busy today. • My company isn't fair.
Slide 5: Complainers Main Reasons • There are some reason why people complain: – Feeling of unhappiness about themselves or about their lives. – They are immature. – They may have a big ego.
Slide 6: Important Chronic Complainers • We should not outlaw complaining. • But it is a fact that negative people are highly contagious and one chronic complainer can easily get an entire department down.
Slide 7: Wrong Ways to Deal with Complainers • Cheering them up. • Suggesting solutions. • Telling them to pull themselves together. • Complaining about their negative approach. • Confronting or complaining with them.
Slide 8: Dealing with Complainers • When facing a chronic complainer, realize that you are not the problem, it's the one complaining who has a problem. • Don't get involved. Be neutral. • Ask the complainer to put their complaint in writing.
Slide 9: Dealing with Complainers • Think of the complainer as a three year old. • If you must walk by the complainers, walk by them with your friends. You will be less of a target.
Slide 10: Lico Reis Consultoria & Línguas Prof. Roberto Lico Reis www.licoreis.com licoreis@licoreis.com E-books: www.migre.me/oQ5 Linkedin: www.migre.me/1d9r Twitter: @licoreis