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Slide 1: MARY K. DOBBS 8 E. Randolph, #2703, Chicago, IL 60601 Cell: 312.479.1533  mkd083@gmail.com Qualifications Results-focused professional offering ten years of success in Project Coordination, business analysis, customer service and Release Management. Works well under pressure in multi-tasking environments, leading high-performing teams and making sound decisions to drive on-time project completion. Dynamic team player; interacts effectively with both sales staff and project teams. Detailoriented and resourceful, with demonstrated abilities in identifying problems and resolving escalations. Clearly and effectively communicates ideas to diverse audiences. Quick to learn and apply new concepts and technologies. TECHNICAL SUMMARY · Remedy· Hummingbird · Microsoft Office Communicator· Lotus Notes · Microsoft Visio · Microsoft SharePoint · Microsoft FrontPage· SPEED ·Oracle · Softrax · Onyx Professional Experience APEX SYSTEMS INC. (KAISER PERMENTE) – PORTLAND, OR Release Analyst/Project Coordinator 1/2009 – 9/2009 Key Results:             Responsible for the overseeing of release activities which included working directly with Project Manager and other team members to obtain statistics and provide results. Acted as a liaison between Developers, Testers and Production Support teams. Worked with project team and developers to migrate code throughout environments. Managed requests to unlock releases in production and non-production environments Created release schedules in Remedy and ensured SOX compliancy on all Remedy tickets. Provided managers with ad hoc report requests. Responsible for developing ways to enhance and improve efficiency in the release management processes using. Used Visio to chart processes for presentation to upper management. Access database used on a daily basis to release code into the testing environment. Used Microsoft office (Excel and word) on a daily basis. Used Lotus Notes daily. Created weekly dashboards as a way to chart the project team’s process for upper management. 8/2008 – 11/2008 IESOLUTIONS (DAIMLER NORTH AMERICA) – PORTLAND, OR Project Coordinator Key Results:      Responsible for all on-boarding and phase-out of consultants and contract employees. Managed financials for monthly/quarterly/year-end reporting as well as forecasting using Excel database. Managed all T&E of Project employees to assure compliance with SOW and track burn rate (via Excel). Planned off site events and meetings for cbFC project. Worked with IT to insure that all employees entering the project had access company systems that they needed to be successful (via Remedy). Mary K. Dobbs Resume Page 1
Slide 2:   Managed all space planning for project and coordinated with facilities department to insure a successful outcome. Used all Microsoft office products on a daily basis (spreadsheets & presentations) with the exception of Outlook. Daimler’s email program was Lotus Notes 4/2008 – 7/2008 TRIAD TECHNOLOGY GROUP (KRONOS) – PORTLAND, OR Project Coordinator Key Results:  Tracked the build inventory for releases across environments at the appropriate level of detail to show the deployment status. This included tracking the initial Build Tickets and creating/managing subsequent Change Requests (CRs) for tracking the builds across the different environments. Tracked changes to environments that affected the Security releases: e.g. promotion paths, environment and application dependencies for builds, infrastructure changes within environments using Microsoft Project. Assisted with deployment schedule tracking for Security releases with QA and release teams. Validated that the release components were properly documented – eg. Release Notes reflecting release content. Made changes to Release Plan as needed. Active member of Agile Scrum Team for Systems Department Projects. Daily use of Microsoft Office – Outlook, Excel, Word, PowerPoint, Visio and Project. 4/2007 – 1/2008       MINDLANCE (INTEL CORPORATION) – HILLSBORO, OR Project Coordinator Key Results:     Input data into SPEED, including creating items, updating Bill of Materials (BOM), engineering change orders (ECO), and assigning rights, roles, and projects; supported engineers with SPEED issues. Confirmed compliance with corporate change management processes within the business unit by managing process development teams (PDTs) and BOM scrubs. Managed computer-aided design (CAD) programs by completing design for excellence (DFx) reviews, fabrication plant (FAB) tape outs, maintaining databases, and driving release processes. Microsoft Office used daily. This included the following; Excel, PowerPoint, Outlook, Word, Visio. 3/2006 – 3/2007 ADECCO (XEROX CORPORATION) – WILSONVILLE, OR Data Systems Specialist Key Results:  Managed the monthly presentation of project metrics to update management regarding the cost expenditures, part order status, and outstanding issues of particulate project builds. This was done by building charts and grafts within Excel and importing them into PowerPoint presentations. Analyzed BOM modules and updated them as needed within the NPI (New Product Introduction) system and by using Excel to build spreadsheets. Liaison between the solid ink division and the legal department developing and managing tooling agreements between Xerox and designated suppliers. Managed weekly training sessions with different departments and SQEs to enable ongoing education of employees in their areas of expertise. Conducted weekly meetings with suppliers to foster open communication with suppliers, maintain inventory levels, and meet project deadlines. Used Microsoft word, Outlook, Excel, Visio and SharePoint on a daily basis.      Mary K. Dobbs Resume Page 2
Slide 3: KELLY SERVICES (INTEL CORPORATION)– BEAVERTON, OR RoHS Project Specialist 9/2005 – 3/2006 Key Results:   Analyzed BOMs for compliance with RoHS standards. Continually analyzed processes and procedures to identify opportunities for incremental improvements. Provided management with weekly reports on team workflow. Developed Visio flowcharts to document process flow for suppliers’ declaration of compliance (SDOC), ensuring standardization among team members. Managed the team’s project queue to maintain up-to-date awareness of the timeline of what projects were being worked, when they were due, and the time it took to complete them. This was done via Excel. Used Microsoft Excel, Outlook, PowerPoint and SPEED (Intel specific) on a daily basis.   FEI COMPANY – HILLSBORO, OR Sr. Customer Service Representative 8/2004 – 5/2005 Key Results:     Prioritized and managed customer inquiries and service calls to ensure superior customer service. Maintained an internal website that provided service engineers with current forms, company information, and database reports. Managed overall corporate cost controls by tracking monthly expenses and managing outstanding orders. Oversaw the monthly payment of online invoices to core vendors, including IBM, Texas Instruments, Hewlett-Packard, and Hitachi, maintaining days sales outstanding (DSO) within reasonable public company standards. Microsoft Office (Excel, Outlook, PowerPoint and Word) used on a daily basis. 8/2000 – 4/2004  TRIPWIRE – PORTLAND, OR Sales Order Administrator Key Results:  Ensured order requirements were obtained prior to processing purchase orders, Internet orders, and annual support renewal orders for computer security software. Generated and fulfilled software product license keys for customers. Coordinated with all support functions, including sales and finance/accounting, to optimize company target goals and ensure regulatory compliance. Documented processes and managed the integrity of the CRM database, configuring products and processing sales orders using GreatPlains, Softrax, and Onyx. Assisted with the inventory transition of product revisions and upgrades, managing inventory levels with the fulfillment house to ensure adequate inventory for customer orders. This was accomplished via Excel spreadsheets – pivot tables, v-lookup, etc. Microsoft Office was used on a daily basis along with CRM tool (Goldmine, Onyx) and Oracle Financial software.     Education LINFIELD COLLEGE – MCMINNVILLE, OR Bachelor of Science in Business Management, 2003 Mary K. Dobbs Resume Page 3