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Slide 2: CQIA QUESTION: 1 With which of the following processes is Problem Management least likely to interface on a regular basis? A. IT Financial Management B. Change Management C. Incident Management D. Availability Management Answer: A QUESTION: 2 Which of the following places Problem Management activities in the correct order: A. Identify and record, classify, investigate and diagnose, raise an RFC, review the change B. Investigate and diagnose, raise an RFC, classify, identify and record C. Identify and record, investigate and diagnose, raise an RFC, classify, review the change D. Review a change, classify, identify and record, investigate and diagnose, raise another RFC Answer: A QUESTION: 3 Which of the following activities may, exceptionally, be omitted for an urgent change: 1. Recording that the change has been made 2. Testing the change 3. Holding a CAB meeting 4. Establishing a back-out plan A. All of them B. 2 and 4 C. 2 and 3 D. 3 and 4 Answer: C QUESTION: 4
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