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Slide 1: Vibrant Communities Fuel SAP’s Customer-Focused Ecosystem Communities of Innovation at SAP Mark Yolton SVP, SAP Community Network Global Ecosystem & Partner Group June 23, 2009
Slide 2: Vibrant Communities Fuel SAP’s Customer-Focused Ecosystem Communities of Innovation at SAP Abstract: The world’s largest enterprise software company has built an extremely strong and robust customer-focused ecosystem of customers in all sizes and from all industries across 200+ countries and territories, partners of all types, bloggers/analysts, SAP employees in every department, and many others. A key differentiator is SAP’s network of communities, each targeted to serve specific roles and titles … full-featured virtual communities augmented by physical events and rich programs that connect more than 1.6 million individuals from around the world who actively collaborate and co-innovate. Learn how SAP is delivering extraordinary value to the members of its vast global ecosystem through the SAP Community Network.
Slide 3: The Best-Run Businesses Run SAP Large, Medium, and Small ... In All Industries ... Globally SAP 2008 revenues: €11.5 billion ~85,000 companies in ~25 industries 12 million users in 120+ countries Unique global ecosystem of: >1.6 million community members in ~200 countries and territories >2,000 partner solutions and companies – service, software, technology, channel CAGR total revenues: 10% 51,536 43,861 39,355 35,873 32,205 8,513 7,514 2,705 2,410 2,086 1,880 2,735 2,842 CAGR operating income*: 15% 29,610 28,410 28,797 24,178 20,975 6,265 5,110 1,688 1,471 1,244 796 9,402 10,242 11,567 7,341 7,413 7,025 1999 2000 2001 2002 2003 2004 Employees 2005 2006 2007 2008 Revenue © SAP 2009 / Page 3 Operating income*
Slide 4: Dynamic Market Forces Are at Work Business Networks Collaborative Innovation Globalization Consumerization © SAP 2009 / Page 4 Quickening Pace of Change
Slide 5: Market Shifts and Competitive Dynamics Are Driving Business Transformation From “build to last”… …To “build to adapt” Consolidation and efficiency Command and control Internal R&D Mechanical Rigid Agility and innovation Connect and collaborate Co-Innovation Organic Fluid © SAP 2009 / Page 5
Slide 6: New Ecosystem Approaches are Developing Old ecosystem approach A few companies dominate the landscape One-to-many connections managed as distinct relationships Mechanical and linear New ecosystem approach Many companies participating in an extended value chain Ecosystem of customers, partners, suppliers, influencers, and others Organic and interconnected Dynamic system or business network © SAP 2009 / Page 6
Slide 7: Rethink Success Customer-Focused Ecosystem Trusted and Relevant Partner Solutions and Services Software Solution Partners Channel Partners Communities of Innovation Business Process Expert Community SAP BusinessObjects Community Standards & Open Source Customers Customer & Industry Value Networks Customers Service Partners Technology Partners SAP Developer Network Enterprise Services Community SAP EcoHub © SAP 2009 / Page 7
Slide 8: Community Architecture Business v. Technical and Companies v. Individuals BusinessObjects community Business Process Expert community Business analysts, enterprise architects, consultants Business topics by solution and industry Best practices in business process Report designers, developers, business users Share insights on business intelligence and information management SAP EcoHub LOB heads, purchase decision-makers Online solution marketplace Discover, evaluate, and buy partner and SAP solutions Business University Alliance Community Companies Standards and Open Source Customers, Industry Leaders Common business and technology standards Lower cost of integration & IT ownership Individuals Students and Professors Technology and Business tracks Learn, connect… Technical SAP Developer Network IT pros, developers, enterprise architects, sysadmins NetWeaver platform products and extensions Configure, install, run, optimize, innovate Enterprise Services Community IT pro’s at customers, partners, and SAP Create SOA services specs for deployment in ESR © SAP 2009 / Page 8
Slide 9: Introducing the SAP Community Network: A Large, Global Online Network of SAP Experts Members >1.5 million members >200 countries / territories ~20,000 new members/month Traffic ~600,000 unique monthly visitors >2 million unique visits per month ~20 million pageviews per month Contributors >150,000 have contributed >70,000 in 2008 alone >7,000 highly active >4,500 bloggers Momentum ~6,000 posts per day in 200+ forums >1 million topic threads >5 million total messages © SAP 2009 / Page 9 Business and IT Professionals working for Customers, System Integrators, ISVs, Consulting Firms and SAP
Slide 10: BNT* and Social Media Intersect in Two Ways: Private, orchestrated communities, focused on companies SAP Collaboration Workspace Enterprise Services Community Collaboratively creates specifications for core SAP processes for Enterprise Services Repository Industry Value Network Delivers pre-integrated, multi-vendor solutions to address industry-specific needs Industry and Technology Standards Ensures SAP's platform is open and interoperable with other vendor solutions in heterogeneous IT environments Covers business and technology standards, open source * BNT: Business Network Transformation © SAP 2009 / Page 10 Private Collaboration: Protected with selective access
Slide 11: BNT* and Social Media Intersect in Two Ways: Large, open communities, focused on the individual SAP Community Network Content, Collaboration, Events Forums Wiki Blogs Events Communities for a Variety of Roles: SAP Developer Network Business Process Experts SAP BusinessObjects Community University Alliances Community SAP EcoHub = marketplace … with Physical Events SAP Tech Ed + SAP Tech Tour © SAP 2009 / Page 11 Web 2.0 technology + Forums, blogs, wiki Web topic aggregator pages Content library, whitepapers, articles eLearning, downloads, trial licenses Reputation, ratings, recognition … * BNT: Business Network Transformation
Slide 12: Community 2.0 Platform & Programs Communication, Collaboration, Co-Innovation © SAP 2009 / Page 12
Slide 13: SAP EcoHub Community-Driven Online Solution Marketplace Accelerated Discovery Power of Insight Trusted Engagement © SAP 2009 / Page 13
Slide 14: SAP EcoHub What Our Customers, Analysts, and Media Are Saying “SAP’s newly launched EcoHub recognizes the need for SAP to provide its clients a more… comprehensive method to find partner or SAP sourced systems. It is still in the early days, but this community-based approach could become a valuable asset for SAP, its clients, and its evolving ecosystem.” Nigel Montgomery, AMR Research, October 2008 “SAP puts collaboration at heart of business strategy... Software company SAP is working with third-party suppliers and its customers to tackle poor trading conditions in the face of economic downturn.” – ComputerWeekly.com, October 2008 “SAP EcoHub is an easy to use single source that will streamline the process for identifying trusted relevant solutions that meet our business needs and work within our existing SAP installations. This is something that I have been searching for a long time” Matt Stultz, VP., Global Information Technology October 2008 “EcoHub is a step in a fresh direction for SAP.” – Dennis Howlett, ZDNet.com, October 2008 “SAP AG has launched an online marketplace offering software from ISV and solution partners that complements and extends SAP's applications…the online marketplace is already up and running” – Rick Whiting, Channel Web, October 2008 © SAP 2009 / Page 14 “SAP calls the EcoHub a ‘trusted marketplace,’ and the largest element is that SAP itself hosts the marketplace. However, a significant element is that the partners providing solutions and all the solutions themselves have been certified by SAP.” David Bradshaw, Research Manager, Applications and Solutions, IDC EMEA IDC, SAP Launches the EcoHub, Doc # Q83Q, October 2008
Slide 15: SAP Tech Ed and SAP Tech Tour Events Bring Communities to Life Community Clubhouse – Munich Community Day – Bangalore Keynote – Munich © SAP 2009 / Page 15 Demo Jam – Las Vegas
Slide 16: SAP TechEd and TechTour 2009 >28,000 attendees in more than 45 worldwide events TechEd Events www.sapteched.com Tech Tour Events www.sapteched.com/techtour Vienna 8,000 N. America: (ASUG Chapter Meeting) Atlanta Chicago Minneapolis TBD TBD Phoenix Shanghai Bangalore 12,000 EMEA: Austria Bahrain Baltics Belgium Bulgaria Croatia Czech Republic France Greece Hungary Israel Italy Netherlands Poland Romania Russia Slovakia South Africa (2) Spain Switzerland (2) Turkey West Baltics United Arab Emirates United Kingdom South America: Argentina Brazil Chile Columbia (2) Dominican Republic Ecuador Peru Venezuela 8,000 APJ: China India (2) Japan Korea Taiwan Tech Tour attendees Americas 4 ,000 © SAP 2009 / Page 16 Tech Tour attendees EMEA 8,000 Tech Tour attendees APJ 3,000
Slide 17: Core Contributors Power the Communities ~70 SAP Mentors <1/100th of 1% ~7,000 Highly Active Contributors ~½ of 1% >70,000 in 2008 Contributors ~5% >170,000 Lifetime Contributors ~10% >1,600,000 Total Community Members © SAP 2009 / Page 17
Slide 18: SCN Top Contributors Reputation Management System Top three point earners in 29 categories from 200 topics Special recognition at events and online Recognized for contributions to improving community knowledge and understanding
Slide 19: SAP Mentors The Elite of the SAP Community Network Special status to exceptional, professional, and high-value members of our SDN, BPX, and SAP BusinessObjects communities Role models for the community Provide passion and energy + coaching on tone, content, context Mentors take on a leadership role Create a sense of belonging Candid feedback + direction to SAP Preview, advise, counsel Trusted, semi-private communication channels © SAP 2009 / Page 19
Slide 20: 2008 Community Activity Overview Global Reach, Rich Content, Active Contribution ~250 articles published per month by ~200 extended team content publishers ~50 eLearning modules per month ~120k eLearning views per month ~200,000 forum posts per month ~300 blogs published per month >375k SDN Newsletter subscribers >250k BPX Newsletter subscribers ~940k SDN + 50k BOC + 30k BPX homepage views per month 3.9M SCN points in all of 2008 >150k lifetime contributors; >70k in ’08 12k contributors >100 lifetime points; >6,300 in ’08 6,500 lifetime contributors >250 points; >2,700 in ’08 >160 features, projects, and platform changes implemented in ’08 2 million content searches per month © SAP 2009 / Page 20
Slide 21: SAP Communities Deliver Customer Value Florida’s investment in an SAP tax and revenue management solution yielded a 9:1 ROI. “Extending our solution… required a very different business process. With BPX, we tapped into experts and launched faster leveraging the work of others.” Louis Panebianco Florida Department of Revenue © SAP 2009 / Page 21 Siemens' developers actively tap into SDN to enhance work with SAP technologies. “Siemens resolves NetWeaver-related technical problems using SDN 50 % faster than through other channels.” Richard Hirsch Senior Portal/SAP NetWeaver® Consultant Siemens IT Solutions and Services Proctor and Gamble has moved from a community definition group for Sales Order Cockpit in 2008 to pilot and ramp up in 2009. “Our Sales Order Cockpit will provide significantly improved user productivity for Customer Service Operations.” Dr. Dietmar Giljohann, Global Solution Owner, Order Management in Supply Network Services Procter and Gamble, Inc.
Slide 22: The SAP Ecosystem makes headlines Many businesses can create stickiness by building user communities. Every year, … SAP hosts conferences where customers can meet with IT experts, software developers, and, most important, each other. These aren’t sales events per se, but you can be sure that attendees leave with a feeling of partnership with SAP. THE Jack and Suzy Welch, The Welch Way Business Week, September 2008 “ “ “ “ WELCH WAY SAP has set the standard — certainly within the tech industry — and offers a good example of the potential. SAP is one of the leaders in the scale, diversity, and integration of its vast ecosystem.” John Hagel and John Seely Brown How SAP Seeds Innovation Business Week, July 2008 The route of communities can be a powerful strategy…I see this as a competitive advantage (for SAP). Other vendors … are more instance-oriented and unsophisticated.” Stephen Hendrick SAP Tech Ed Las Vegas Highlights, IDC SAP has elevated its community development into an entire practice … it allows the most dedicated members of its community direct access to senior management to provide feedback on products, services, and strategy. This is the best way to stay customer-focused and relevant in a rapidly changing competitive environment.” Andrews Four Components of Successful Innovation, Forrester, April 2009 Chris © SAP 2009 / Page 22 © SAP 2009 / Page 22
Slide 23: Our communities drive value to… Free access to subject matter experts for fast implementation + issue resolution Many support resources reduce TCO Increase knowledge at low cost Customers Connect with peers and partners; increase influence Co-innovate by connecting experts for surprising results Subject matter experts for solutions, innovation, and market insight Many implementation and support resources reduce support costs Partners Demonstrate expertise, generate leads to >1.5M members globally Quick product/service adoption and market ramp-up Speed, agility, better decision making, and risk reduction via rich insights Higher customer satisfaction and loyalty; better retention, up-sell, and cross-sell SAP Improved product and information quality with outside-in feedback on our products, services, processes, and customer experiences Proof of strong commitment to ecosystem enablement and success Lead generation for the ecosystem – SAP and partners Co-innovation by connecting experts with others = leadership Our Ecosystem © SAP 2009 / Page 23 Gateway to solution certification
Slide 24: Our communities deliver value thru… Exclusive Content Leading Practices "How-to” Guides Whitepapers, Articles Newsletters eLearning Enterprise Services Definitions, Business Maps and Implementation Documents Connectivity Peer Networking Events Industry and Solution Forums Thought Leader Blogs Collaborative Wikis Access to Influencers + Execs Rich Assets Configuration and Optimization Examples Audio / Video Demos, eLearning Widgets, Wizards, Editors Previews, Trials, Add-Ons Tools, Analyzers, Development Kits Solution Composer Downloads © SAP 2009 / Page 24 Career Enhancement Skills Enhancement Member-Granted Points Awards Program Appreciation, Status Awareness, Visibility Education, Development Skills Certification SAP Mentor Program
Slide 25: The Essential “Strategic Argument” for SAP Communities of Innovation Business Network Transformation provides competitive differentiation In a fast-changing market, marked by high expectations and requirements With agility, reach, scalable co-innovation From 1:many to many:many and community:community network relationships Social networks open-up enterprises to reach across entire ecosystems Web 2.0 Enterprise 2.0 Communities 2.0 … By enabling virtual and physical community collaboration SAP orchestrates "communities of innovation" to create value and to share benefits across its global ecosystem Faster, broader product adoption with higher customer satisfaction Stronger affiliation to SAP and partners with deeper commitments Extensive co-innovation differentiation, value Economic impacts and advantages for all Transformed relationships between customers, partners, suppliers, independents… © SAP 2009 / Page 25
Slide 26: SAP Community Network: Building a Culture of Community © SAP 2009 / Page 26
Slide 27: Connect, Collaborate, Contribute, Co-Innovate SAP Community Network (SCN) http://scn.sap.com SAP Developer Network (SDN) http://sdn.sap.com Business Process Expert community (BPX) http://bpx.sap.com Business Objects Community (BOC) http://boc.sap.com SAP TechEd & Tech Tour http://sapteched.com SAP EcoHub http://ecohub.sap.com/ Enterprise Services Community http://esc.sap.com University Alliance Community https://www.sdn.sap.com/irj/scn/uac Partner Portal and PartnerEdge http://www.partnerwithsap.com/ Industry Value Networks (IVNs) http://www.sap.com/community/pub/innovation/ivn/ Industry and Technology Standards https://www.sdn.sap.com/irj/sdn/standards-and-opensource © SAP 2009 / Page 27
Slide 28: Thank You! Mark Yolton Senior Vice President SAP Community Network http://bpx.sap.com http://sdn.sap.com http://boc.sap.com http://sapteched.com T 650-687-4656 E mark.yolton@sap.com © SAP 2009 / Page 28
Slide 29: Vibrant Communities Fuel SAP’s Customer-Focused Ecosystem Communities of Innovation at SAP APPENDIX
Slide 30: The SAP Ecosystem Extends SAP’s Core Deliver Breakthrough Results… …Unique Ecosystem Approach Accelerate Innovation Innovate ‘at the edge’ of the company Trusted & relevant partner solutions & services 24x7 access to relevant knowledge & expertise Rapidly find & deploy diverse resources 1 Industry-Focused Excellence • Comprehensive , integrated, & industryspecific solutions with partners 2 Community-Powered SAP Ecosystem Enhance Return on Investment Reduce integration costs with pre-certified solutions Decrease integration risk with standards-based deployments Cut costs of acquiring knowledge Results • Role- and task-based community engagement model • Quickly connects members with experts and the resources they need SAP Products, Solutions, & Services 3 Orchestrated Co-Innovation Integrated approach with partners, customers, and individuals Address entire solution lifecycle from development to deployment and ongoing operations © SAP 2009 / Page 30
Slide 31: Community Benefits & Risks Benefits for Customers Free access to best practices and subject matter experts for fast issue resolution Abundant implementation and support resources, reducing TCO and maintenance costs Build internal expertise, and increase knowledge at low cost Connect with peers and partners for new information & with people they didn’t have access to before Generates a closer connection to each other and to SAP Co-Innovation (connect experts with other experts for surprising results) Benefits for Partners Direct access to other subject matter experts for solutions, innovation, and market insight Gateway to solution certification (ICC) Abundant implementation and support resources to reduce partner support costs Opportunity to demonstrate expertise, generate leads to >1M members globally Proof of SAP’s strong commitment to ecosystem enablement and success Direct sales leads via EcoHub Benefits for SAP Speed, agility, better decision making, risk reduction with rich information and insights Higher customer satisfaction and loyalty; better retention, up-sell, and cross-sell via influencers Improved product and information quality with outside-in feedback on products, services, processes, and experiences Co-Innovation by connecting experts with others for surprising results Quick adoption and market ramp-up Better informed and successful customers Lead generation for the ecosystem Risks of Doing It Wrong… Disaffected employees and customers have a platform to vent; if no response then the sense that the company doesn't care; need for constant attention Can create a negative perception of inauthentic interaction or that there's one-sided benefit (to the company only, not for the customers and partners and other community members) Little or no activity can create the sense that the company is irrelevant; community care must be part of a company's DNA, and the community needs to care enough to engage Conflicting information if official company positions don't match behaviors or customer experience Increased company exposure from a lack of control over information flow … but a red herring as true information control (message management) does not exist © SAP 2009 / Page 31
Slide 32: Communities Enrich SAP’s Own Business Network Transformation Evolving Role of Communities C C P P P C P C C SAP P C C P C C C C C C P C C Implications: Impact of Communities C P C SAP P C P C SAP C P C 1 Solidify the Core: Establish strong foundation on value to build, expand, connect (e.g., scalable technology platform ) Borderless Enterprise Enable customers and partners to create communities connected with SAP and each other Accelerate innovation by leveraging collective collaboration of community (e.g., ESC, Innocentive… ) Build an economic web of interconnected business models to accelerate distribution and value capture (e.g., LinkedIn + ERP/CRM) Integrated Communities Provide SAP with outside-in innovation and insights Generate incremental revenues through e-commerce enablement Lower costs of customer technical assistance, customer acquisition, operations, support Mainstream community efforts into SAP, partner, and customer processes 2 Integrate & Mainstream: Incorporate community practices broadly into SAP business models (e.g., formalize outside-in innovation with R&D) C Thriving Community Fast-growing, passionate, loyal community members share solutions and expertise Collaboration on best practices and innovations 3 Multiply & Accelerate: Remove barriers and facilitate connections with other communities (e.g., IP policies to accommodate co-innovation) …Today… Time © SAP 2009 / Page 32
Slide 33: Community 2.0 Platform & Programs Communication, Collaboration, Co-Innovation Four Communities at Top Level Wiki Advanced Search Hot Topics and Sponsored Links Content Library Customer & Partner Contributors Featured Content Personal Contributions Top Contributors Premium Content Innocentive SAP Thought Leaders Special Offers Blogs Physical Events Contextually Related Articles Noteworthy Customer Success Stories Video & Podcasts Community News Faces from the Community © SAP 2009 / Page 33 Newsletters
Slide 34: Community Tools Enable a Rich Exchange Blogs eLearning Downloads Subscriptions Reputation Management Forums Wikis twitter Facebook RSS © SAP 2009 / Page 34
Slide 35: Role-Based Communities Serve a Wide Spectrum of Member Interests SAP Developer Network Developers, consultants, analysts, systems integrators, SAP Ask and answer technical questions Get expert advice; share detailed solutions Find tools and documentation for implementation and operations Business analysts, enterprise architects, consultants, SAP Best practice sharing by industry and application type (CRM, ERP) Discuss business process, solutions and software implementation Report and dashboard designers, enterprise developers, IT professionals, SAP Resources and insight to transform data into information for better decision-making Business intelligence and information management solutions Students and professors learning and teaching SAP Access and share product, process, and curriculum information Make contacts across schools and with practitioners globally Engage to develop collaborative team work habits early Business Process Experts Business Objects Community University Alliances Community © SAP 2009 / Page 35
Slide 36: SAP Developer Network SDN © SAP 2009 / Page 36
Slide 37: Business Process Experts BPX “I’m a fan of BPX because SAP professionals of all flavors gather to collaborate… and SAP is participating” Jon Reed, JonERP.com “BPX connects the geeks and the suits… helps me move ahead in my career”, Jim Spath, Black & Decker “The BPX community contains some of the brightest minds you can find on the planet related to SAP” Dennis Howlett, Blogger “The BPX community is growing and thriving… it’s time to jump on it” Dale Young, Cap Gemini © SAP 2009 / Page 37
Slide 38: SAP BusinessObjects Community BOC The premier SAP Business Intelligence community for all your technical needs Participation Value/Benefit Reduce implementation & deployment time Empower end-users to perform their own business intelligence on SAP data Tap the community to get answers – fast Self training thru documents, articles, webinars Collaborate with experts and other peers Incredible adoption and growth Launched in 2008 Membership is now 230,000 Discussion forums with >100 moderators 14,000+ forum posts per month 100’s of Business Objects blogs Crystal Reports & Xcelsius best-practices Forums localized to Korean, Japanese, Chinese One of fastest-growing and most popular topics on SCN Sampling of Feedback “Thanks a bunch, guys!!! This place is great. It took me all day to research by myself and now it is solved in an hour.” “That fixed it! If I had a million dollars I'd give it to you. I can't thank you enough. Have a wonderful day.” “Thank you, thank you, thank you!!!!! After several days of beating my head against the wall, my report works!” © SAP 2009 / Page 38
Slide 39: University Alliances Community Cultivating the Future Launched early 2009 Already ~50,000 members globally For university professors, faculty, and students First online global academic community of its kind Rich content and collaboration tools open to everyone Additional private collaboration spaces and tools for UAC members only © SAP 2009 / Page 39
Slide 40: Business Process Expert Community (BPX) eBook “Process First" describes the evolution of the Business Process Expert (BPX) The BPX role adds value by increasing effective communication and program leadership skills across technical and business boundaries Book was written through collaborative contributions from the BPX community via wiki in 2008 © SAP 2009 / Page 40
Slide 41: SAP & Innocentive SAP Innovation & Technology Pavilion Open innovation marketplace where experts solve challenges in technology, science, and business Prize-based open innovation SAP, customers, and partners sponsor challenges Community members solve for financial rewards! https://www.sdn.sap.com/irj/sdn/innocentive © SAP 2009 / Page 41
Slide 42: New: Docupedia Shared Product Knowledge = Lower Total Cost of Understanding Interactive version of SAP NetWeaver product documentation SCN members can find, view, comment, organize, and rate our product information Wiki-based: community members enhance documentation quality and completeness Benefit for everyone: more effective, efficient, community driven product documentation © SAP 2009 / Page 42
Slide 43: Software Subscriptions One-Year SAP NetWeaver Development Licenses + An essential stepping stone for developers and consultants Complete Offering: (available in U.S. and Germany) One-year, low-cost, test, development, and commercialization license to the entire SAP NetWeaver platform ($1170 + tax US, €1071 Germany) Automatic notification of patches and updates Virtual SAP TechEd content to build expertise Personal SAP namespace Customer Feedback: “For me, this subscription is clear proof that SAP supports start-up companies and freelancers so that the SAP Ecosystem will grow.” – Marcel Salein “We are now subscribers in our second year and this great product helped us in finding solutions for our clients’ challenges, to build test scenarios, and to train our staff.” – Oliver Kaluscha “I am planning to start a new company together with some friends, specializing on SAP Portal applications, and I see the NetWeaver Development Subscription as the cornerstone for our success” - Robert Briese To learn more: sdn.sap.com/irj/sdn/subscriptions © SAP 2009 / Page 43
Slide 44: Virtual SAP TechEd Extraordinary Knowledge Transfer in a Convenient Format Best of SAP TechEd Accessible to all Online and offline access Available nowhere else Cutting-Edge SAP Technologies Best practices Product roadmaps Industry solutions Affordable Complete Package: – 2006, 2007, 2008, +2009 500+ sessions € 300 per license recorded live at SAP TechEd © SAP 2009 / Page 44
Slide 45: SAP Pinnacle Awards Recognizing Extraordinary Partnerships for Shared Benefit Top Community Contributor Categories SDN Top Contributor BPX Top Contributor BOC Top Contributor ESC Top Contributor (new in ’10) SAP Partner Pinnacle Awards recognize SAP partners who have excelled in developing their partnership with SAP by providing quality products, solutions, and services to our customers © SAP 2009 / Page 45
Slide 46: Evolving to a Borderless Enterprise SAP Communities © SAP 2009 / Page 46
Slide 47: SAP Community Network: Building a Culture of Community © SAP 2009 / Page 47