Slide 1: Scott J. Spetter, CAPM, CSM Project Manager - Information Technology
San José, CA (408) 436-5572 Profile Accomplished and highly respected Project Manager with an emphasis on leading support operations, server deployments, and major infrastructure improvement projects for the software and networking market segments during a successful tenure at Cisco Systems. Exceptional communication skills are proven beneficial in managing crosscollaboration projects, driving Software Configuration & Development, Release Engineering & Documentation Management, Computer-Aided Engineering, Design Support and Field Data Analysis. Selected Achievements Effective process improvement methodology at Cisco generated a savings of more than $2M yearly. Customer satisfaction rating was 98%+/- while serving as the Support Lead for Electronic Documentation Control System (EDCS) including 65,000 users, one million documents and 16,000 support cases/year. Recognized Cisco EDCS and ClearCase/MultiSite Subject Matter Expert. sspetter@dslextreme.com www.deantracy.com/scottspetter
Key Leadership Strengths PMI Certified (CAPM) Certified ScrumMaster (Agile CSM) ClearCase / MultiSite Subject Matter Expert Compliance Standards, Business Practices Electronic Documentation Control Systems Formal PMBOK Training International Teaming and Collaboration Build & Release Engineering
Professional Experience Cisco Systems - San José, CA 1995– 2009 Project Manager and Lead Engineer, Corporate EDCS Support................ 2007 - 2009 Engineering Information Framework, Product Development Infrastructure Program Manager for the EDCS next generation enhancement program, defining and authoring product requirement, functional and system specifications while managing the development team in the production of test plans, cost benefit (ROI) analysis, and engagement of all key stakeholders. Established and implemented all team operating policies and procedures while leading and mentoring the global support team, managing more than 16,000 trouble tickets per year. Served as the SME and primary principal, collaborating with cross-departmental leaders in driving, designing and implementing corporate standards for utilizing the EDCS database and documentation control system. Compiled comprehensive Cisco documentation system specifications. Identified more than 350 technical requirements necessary for translating business needs into technical demands, all related to the conversion of the EDCS initiative into a Documentum solution. Developed and participated in all cross-departmental initiatives to oversee the integration of merger and acquisition IP systems into Cisco’s corporate repositories. Drove all support initiatives for the Legal Department, maintaining the integrity of all litigation and discovery, providing necessary evidence for intellectual property claims.
Scott J. Spetter
408.436.5572
Slide 2: Senior Software Engineer, Corporate ClearCase Support ................. 2004 – 2007 SCM Core Support Team, Product Development Infrastructure Managed cross-functional negotiations in planning, defining and implementation of replacing 400 servers with 150 cost-effective systems as determined necessary for the Global ClearCase License/Registry Consolidation and Deployment Project. Delivered 6 weeks ahead of schedule. Planned and executed integration project for MSSBU ClearCase environment impacting more than 800 engineers, migrating all tools and data to centrally-managed CCADM environment. Developed and managed department knowledge-base including all bug/issue identification, assignment, review and verification, managing “fixes” within CCADM release train schedule. Eliminated a 4 year defect backlog. Established a framework for timely and accurate resolution of all new bugs within 3 months of inception. Software Engineer III, Business Unit ClearCase Support .......................... 1995 - 2004 Switch Software Tools, Multi-Service Switching Business Unit Company originated as Stratacom, Inc before being acquired by Cisco Systems in 1996 Championed, designed and developed View Pruning process which became the corporate standard, saving Cisco Systems over $2M dollars annually. Provided all business unit engineering technical support for ClearCase, resolving open issues within 48 hours. Developed all triggers, wrappers and productivity tools for the platform. Additional Relevant Experience Stratus Computer - San José, CA ............................. Build and Release Engineer Ultra Network Technologies - San José, CA................. Member of Technical Staff IBM Corporation - San José, CA........................................... Programmer/Analyst
Education and Professional Development Bachelor of Arts – Major: Computer Studies, Minor: Economics (Accelerated Honors Program) Northwestern University, Evanston, IL, Certified Associate Project Manager (CAPM) Workforce Institute of San José City College, San José, CA Certified ScrumMaster (CSM) Agile Learning Labs, Redwood City, CA
Technical Skills Operating Systems UNIX: Solaris/FTX/Linux (Red Hat), Windows System Administration, IBM (MVS/VM) Software / Applications Microsoft Office Suite, Microsoft Project, IBM Rational ClearCase/MultiSite, Adobe FrameMaker, Accurev, RCS, CVS, EDCS (Document Management) Tools CDETS (Bug Tracking), Remedy Alliance (Case Support Management), HTML & Wikis, Active Directory/DNS, Shell Scripting, makefiles/sed/awk, REXX/CLIST, PGP Encryption Methodologies VNC remote support, Scrum Agile, Waterfall, PMI PMBOK (all knowledge areas and process groups), SDLC, Cisco GEM (ISO 9000)
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