Richard2011's picture
From Richard2011 rss RSS  subscribe Subscribe

Latest 000-023 Exam Preparation 

Exampdf IBM 000-023 Actual Questions cover all the knowledge points of the actual test, which can make sure you clear the exam easily.

 

 
 
Tags:  000-023  exam  preparation 
Views:  36
Published:  March 02, 2012
 
0
download

Share plick with friends Share
save to favorite
Report Abuse Report Abuse
 
Related Plicks
000-023 Exam Pdf Demo

000-023 Exam Pdf Demo

From: xuchun3898329
Views: 164 Comments: 0
000-023 ,000-023 exam,000-023 questions and answers,Test1pass 000-023 braindumps,free 000-023 example
 
000-023

000-023

From: xujialin564
Views: 174 Comments: 0
000-023 exam,Real 000-023answers,Nortel Other Nortel Certification 000-023 braindumps training materials,000-023 study guides with 000-023torrents,Test1pass

 
000-023

000-023

From: dfgbfhgf
Views: 158 Comments: 0

 
See all 
 
More from this user
Exampdf CompTIA Security+ SY0-201 Exam Questions

Exampdf CompTIA Security+ SY0-201 Exam Questions

From: Richard2011
Views: 635
Comments: 0

Exampdf BCP-223 Exam Questions Share

Exampdf BCP-223 Exam Questions Share

From: Richard2011
Views: 581
Comments: 0

Exampdf IBM 000-034 Study Guides

Exampdf IBM 000-034 Study Guides

From: Richard2011
Views: 594
Comments: 0

Exampdf 1Z0-007 Training Materials Share

Exampdf 1Z0-007 Training Materials Share

From: Richard2011
Views: 410
Comments: 0

See all 
 
 
 URL:          AddThis Social Bookmark Button
Embed Thin Player: (fits in most blogs)
Embed Full Player :
 
 

Name

Email (will NOT be shown to other users)

 

 
 
Comments: (watch)
 
 
Notes:
 
Slide 1: Many new exams are available at Exampdf.com, such as 1Z0-102, CAS-001, ST0-147, and so on. With Exampdf real Q&As of any IT certification exam, all the examinees can clear the exams easily. Take charge of your time now.
Slide 2: The safer , easier way to help you pass any IT exams. Exam : 000-023 Title : IBM Tivoli Support Provider Tools and Processes Version : Demo 1/2
Slide 3: The safer , easier way to help you pass any IT exams. 1.Which two statements are true regarding Support Provider Level 1 Customer Support? (Choose two.) A.Level 1 Support is responsible for taking the first support call from a Customer (during normal business hours, Monday - Friday in line with IBMs standard 5x8 support). B.Level 1 Support is responsible for testing new software versions of IBM products and communicating the release of said software to clients that have purchased it from IBM. C.Level 1 Support is responsible for incorporating and testing any program fix provided by Level 3 Support (as appropriate), and delivering or communicating the problem resolution, bypass, circumvention, or other notice of restriction to the End User. D.Level 1 Support is responsible logging all calls in an electronic call management system capable of opening an internal PMR or other form of trouble ticket that captures and can report in electronic format historic information relating to a problem, from the first Call through to the resolution of the problem. E.Level 1 Support is responsible for logging all calls in an XML, Excel or Lotus 123 spread sheet so that Level 2 support can open an internal PMR or other form of trouble ticket that captures and can report in electronic format historic information relating to a problem, from the first call through to the resolution of the problem. Answer:C D 2.What are two responsibilities of the Primary Site Technical Contact? (Choose two.) A.Opening all PMRs on behalf of all their Support Analysts. B.Downloading software from Passport Advantage for use by the end user. C.Assigning up to nine Secondary Site Technical Contact per end user contract. D.Uploading all End User Debug files to ESR/SR on behalf of their support analysts. E.Accept or deny a request for a Support Provider's engineer to obtain access to an end users account. Answer:C E 3.When searching the knowledge base on the IBM Support website, what is the best search strategy for finding targeted information? A.Select just one product and only one keyword. B.Select the product, operating system and a date range. C.Target a wide set of records, by using just one keyword. D.Select the product(s) and other specific criteria for which a solution is required. Answer:D 4.Where can the most thorough searches on support be performed? A.anywhere with a search dialog B.top header of any IBM.com web page C.always from a specific product support page D.IBM Software Support Home page IBM.com/software/support Answer:D 5.Which two resources are available on the IBM developerWorks website? (Choose two.) A.Latest test fixes released by development. B.Software licenses for proof of concept installs. C.Web-based community forums and Wiki pages. D.List of new features still under development for each product. E.Technical tutorials and demos for developers and administrators. Answer:C E 2/2

   
Time on Slide Time on Plick
Slides per Visit Slide Views Views by Location