Slide 1: GUERRILLA MARkEtInG
Social Media as a Guerrilla Selling Weapon
Orvel Ray Wilson, CSP
Google Me!
CRMA National Conference
June 1, 2009 New Orleans
Presented by:
THE GUERRILLA GROU
Slide 2: GUERRILLA MARkEtInG
THE GUERRILLA GROU
Slide 3: GUERRILLA MARkEtInG
How is Guerrilla Marketing Different?
Instead of brute force, we use. . .
THE GUERRILLA GROU
Slide 4: GUERRILLA MARkEtInG
Evolution of the Web
Web
1.0
Web
2.0
– One way, pushing information – We don’t even know who the audience is – Try to influence the buying decision
– Engage, invite, interactive. – Audience is in control – Try to influence the conversation
THE GUERRILLA GROU
Slide 5: GUERRILLA MARkEtInG
Evolution of the Web
Information
push
– Blogs, podcasts
User
created content people
– Angie’s List 5,000 reviews/month
Connecting
– Social network, community
THE GUERRILLA GROU
Slide 7: GUERRILLA MARkEtInG
Is SN for You?
Takes The “If
Time, Energy and Imagination
Digital Divide is getting wider
you’re not at the table, you’re on the menu.” - David Nour
THE GUERRILLA GROU
Slide 8: “I think you should be more explicit here in Step 2.”
Slide 10: GUERRILLA MARkEtInG
Who’s Watching?
Curators Producers Commentators Sharers Watchers Not
Active
THE GUERRILLA GROU
Slide 11: GUERRILLA MARkEtInG
Why People Join Social Networks
Content
– Personal interests professional and business development.
To
be part of a larger Community
– To see who else is out there, and what they’re doing.
THE GUERRILLA GROU
Slide 12: GUERRILLA MARkEtInG
1-9-90
1% Influential Hubs
– High Value Interaction
9% Moderately engaged 90% passive observers.
THE GUERRILLA GROU
Slide 13: GUERRILLA MARkEtInG
Why Invest in Social Media:
Improve Improve Find
your “findability” your professional network
hidden connections first meetings go more smoothly relationships with customers
Make
Deepen Find
new prospects and customers
THE GUERRILLA GROU
Slide 14: GUERRILLA MARkEtInG
Benefits of Social Media:
Deeper
relationships with visitors/guests awareness for your brand your professional network
Increased Better
communication with audiences search engine prominence web or blog traffic
Broadening Improve
Increased
THE GUERRILLA GROU
Slide 15: GUERRILLA MARkEtInG
Where Does SN Fit?
Your
website is the mother ship.
Tease
them with value, then invite them back multiple touchpoints that start, and encourage the conversation.
Create
THE GUERRILLA GROU
Slide 16: GUERRILLA MARkEtInG
How Others are Using SN
70% 51% 75%
Interface with Customers Interface with suppliers, partners Manage collaboration internally
- McKinsey Research
THE GUERRILLA GROU
Slide 17: GUERRILLA MARkEtInG
Not Just for Business
Medic wiwih
– Hospitality
SearchMe WolframAlpha
– Point to point
THE GUERRILLA GROU
Slide 18: GUERRILLA MARkEtInG
Niche Social Sites
TripAdvisor IgoUgo VirtualTourist Chowhound Guidespot GoSeeTell Yelp MyTravelGuide RealTravel Epinions DontGoThere.org Mashable.com
THE GUERRILLA GROU
Slide 19: GUERRILLA MARkEtInG
Joining the Conversation: Listen
Observe
online communities where your brand is actively discussed in conversations just as if with someone in real life whom you respect attention to how community members interact with each other out as a person, NOT as a marketer
Participate Pay
Reach
THE GUERRILLA GROU
Slide 20: GUERRILLA MARkEtInG
Track What you Already Have
Google Google
Alerts Analytics
– How are they finding you? – Where are they leaving from?
THE GUERRILLA GROU
Slide 21: GUERRILLA MARkEtInG
SN Fundamentals
Profile Content Contacts/friends Search
– Top 10 Long-Tail keywords – Know where to search (e.g., Twitter searches on Summize.com)
Other
functions vary by application
THE GUERRILLA GROU
Slide 22: GUERRILLA MARkEtInG
Useful Tools
Small
world
LiveJournal Slideshare.com Xobni
– Getting Insights from that function
THE GUERRILLA GROU
Slide 23: GUERRILLA MARkEtInG
SlideShare.com
YouTube Learn
of presentations
from others who are masterful
– Demo DISH for prep.
THE GUERRILLA GROU
Slide 24: GUERRILLA MARkEtInG
Things to Attract Traffic
Creating
Groups
Resources Blog Presentations Follow
me on Twitter
THE GUERRILLA GROU
Slide 25: GUERRILLA MARkEtInG
Driving Search Ranking
Evolution Integrate Google
of keywords
long-tail keywords
loves dynamic content
– Blogs, videos, tweets
THE GUERRILLA GROU
Slide 26: GUERRILLA MARkEtInG
Lead me the down the path:
Buy Buy Buy
your Ideas your Information your Products
THE GUERRILLA GROU
Slide 27: GUERRILLA MARkEtInG
The Big 5 Recommended Apps
MySpace YouTube FaceBook LinkedIn Twitter
THE GUERRILLA GROU
Slide 28: GUERRILLA MARkEtInG
Ping.fm
Updates
your status on 40 different social networks
– Interoperability – Status box, update all – Can’t keep up with them
THE GUERRILLA GROU
Slide 29: GUERRILLA MARkEtInG
Private Networks
RENetworks.com
– Detailed Profile – Pin map shows your connections
THE GUERRILLA GROU
Slide 30: GUERRILLA MARkEtInG
Private Networks
Questions Identify Pin
create Tags, prioritize
you with more attributes.
– Pin view – List view – Map view
map show who else is closest
THE GUERRILLA GROU
Slide 31: GUERRILLA MARkEtInG
Developing Your Strategy
Learn Dialog Spark Support Innovate
(cycle)
THE GUERRILLA GROU
Slide 32: GUERRILLA MARkEtInG
Social Networking Strategy
Identify Sources Engage Deliver
the key relevant stakeholders of internal and external insights with Unique Value-Add Exceptional Experiences best practices for Future success
Influence
THE GUERRILLA GROU
Slide 33: GUERRILLA MARkEtInG
Contribute to the Community
Create Make
content in larger conversations
it easy for people to connect to you into social networks
Participate Integrate Provide Build
a valuable application
relationships on and off-line
THE GUERRILLA GROU
Slide 34: GUERRILLA MARkEtInG
10 Things to Do Right Now
1. Become naturally inquisitive
– Google “Social networking websites” – Follow the Hyperlinks and explore! – Build your profile – Create Templates for profile, specialty, intro Emails.
THE GUERRILLA GROU
Slide 35: GUERRILLA MARkEtInG
10 Things to Do Right Now
2. Create Content Rich profiles 3. Clean up your Outlook 4. Use SN to identify access. Use SN to do Due Diligence, Research
THE GUERRILLA GROU
Slide 36: GUERRILLA MARkEtInG
10 Things to Do Right Now
6. Map your internal and external sources of influence 7. Schedule 5 coffee meetings 8. Send out 5 personal handwritten notes
THE GUERRILLA GROU
Slide 37: GUERRILLA MARkEtInG
10 Things to Do Right Now
9. Read daily to find valuable insights, send them, share them, RT them. 10. Invest in ONE referral each week
THE GUERRILLA GROU
Slide 38: GUERRILLA MARkEtInG
Priority Steps
Version
1 is better than none.
– Get started on those 5 – Find a way to jump in and start learning
THE GUERRILLA GROU
Slide 39: GUERRILLA MARkEtInG
Thank you!
Join
my network on LinkedIn me on FaceBook
Friend eMail
me at OrvelRay@GuerrillaGroup.com
THE GUERRILLA GROU