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Slide 2: delivering OSS Solutions & Consulting for The Telecommunications Industry
Slide 3: Optare Solutions OSS Solutions & Consulting Corporate Brochure | 2010 About us Scope of our Solutions What our Clients demand Corporate Info References Contact Details www.optaresolutions.com | T/ + 34 986 410 091 | F/ +34 986 423 379 | Crtra. do Freixo, 17, 1º | Vigo (Spain)
Slide 4: About us ‐ ‐ ‐ ‐ ‐ Why Natural Born Telco What we do for our Clients Why Clients choose us Company Evolution Cool Vendor
Slide 5: Why • Optare Solutions was founded to provide consulting on the fulfillment of new complex services for a Spanish startup Telco. As we helped them to support a ten-fold business growth in less than 5 years, we have also grown along with them • We still continue working with this company after two mergers and being acquired by one of the world’s leading communications groups • During these years other Telco companies have required our services, and we continue helping them to grow and become a “Lean Operator” • 8 years working this way, exclusively in the Telecom Industry, haven’t but made us even more “Natural Born Telco” 5
Slide 6: What we do for our Clients Optare Solutions help their clients to streamline their Operations Support Systems. More than 8 years of experience and a specialized team make us a longterm partner to fulfil Systems Integration demands 6
Slide 7: Why Clients choose us • Because our specialization, and hands-on experience, in the Telco industry, and especially in OSS, gives us two important assets: we know and understand our clients’ drivers and requirements; and we also know what to avoid • Because our operations team is managed by former consultants with a strong technical background, and over 10 years of experience in OSS. This fact, together with our training policy in technology and business are the baseline of our knowledge management model and our major business asset • Because the agreements we have, as Systems Integrators, with software vendors, allow us to be up to date with the latest technologies and frameworks, without compromising our commitments when recommending the best solutions for our Clients 7
Slide 8: Company Evolution • Many people wonder how a company founded during the dot-com bubble has achieved an average 25% revenue growth per year, and continues to grow even during these times of global recession. Here is our recipe: • Specialization & exclusiveness: we’ve found a “gap” and we went for it • Long-term relations: we have never lost a Telco Client and have been working with some of them for over 8 years • Knowledge & Quality based company: giving on-going training and support to our professionals, of which 80% are Telecommunications or Software Engineers 8 •
Slide 9: Gartner’s Cool Vendor • Optare Solutions has been named as a “Cool Vendor” by leading analyst firm Gartner Inc. The “Cool Vendors in Telecom Operations Management Systems, 2010” report includes recommendations for CSPs about innovative, impactful and intriguing companies like Optare. As a specialized Systems Integrator, Clients choose us because: – – – Our proficient, in-depth, know-how covering end-to-end TOMS domains, our consolidated view of IT, content, devices and network infrastructure, and our significant flexibility as to how to address client requirements. • • With our long experience in large CSPs' telecom operations management environments, Optare Solutions have the capability to quickly turn around complex integration projects at low cost. CSPs, NEPs and ISVs of all sizes should look at our company and its consulting and system integration expertise in the OSS/BSS market. More information in www.optarecoolvendor.com • 9
Slide 10: Scope of our Solutions
Slide 11: Scope of our Solutions 11
Slide 12: Scope of our Solutions • Customer Order Management – Order data capture through web interfaces – Order validation of customer credit, product eligibility, network availability, service inventory, etc. – Order decomposition and distribution to service management systems • Service Management – Service Order Management integrating COTS and bespoke products – Service Inventory Management including product to service catalogue mappings and service instance inventory – Service Problem Management assisting and automating issue diagnostics and resolution using process driven platforms “Working together with our Clients they get better results by lowering OPEX, time-to-market and order fallout” 12
Slide 13: Scope of our Knowledge • Resource Order Management – Resource Inventory Management – Resource Order Management • Suppliers & Partners and Regulatory Processes Management – Suppliers/Partners Requisition Management like logistics or external messaging – Service Partners Monitoring and reporting of KPIs & SLAs of managed services – Local Loop Unbundling & Wholesale Line Rental process orchestration and messaging – Number Portability processes orchestration and integration with service order management “We enable clients to gain bigger market share by managing and automating their Regulatory Processes” 13
Slide 14: What our Clients demand ‐ ‐ ‐ Client’s challenges & Solutions Systems Integration Projects Professional Services & Consulting
Slide 15: Client’s challenges & Solutions The Challenges in OSS You and us are used to face The Solutions We help you put in place Deployment of a new communications technology •Being it network or IT, new technologies usually require new integrations, updating data models, changing processes or deploying new systems. For example Local Loop Unbundling or VoIP services. Deploying a new commercial fulfilment system •Optare Solutions works with best-of-breed Telco software vendors and helps it’s clients to select and deploy fulfilment solutions as well as other OSSs platforms Support the roll out of a new product •Creating new integrations or interfaces, updating the order data model, defining or implementing new processes or making new data available for reporting are some of the tasks usually required when the Marketing department starts a new product roll out. Processes modelling •After 10 years of experience modelling and helping to define and deploy OSS processes for new products roll outs, Optare is the optimal choice to decrease risks and secure the success of these projects Deploying new OSSs •Business growth, mergers/acquisitions or process reengineering frequently require new OSSs or new functionalities to be added to existing ones. Systems integration architectures •Given the current number of systems a telco has to handle, the integration architecture becomes critical for stability and growth. •Optare works with leading middleware platforms to model and deploy integration processes and service oriented architectures Increase capacity and/or reduce fallouts •Increasing processing capacity, reducing order fallout or adding new tracking capabilities are usual motivations for reengineering integration middleware. And the resulting system has to support both state of the art and legacy systems. Bespoke system development and tasks automations •When the market solutions don’t fit client’s technical and/or business requirements, the alternative is to develop a solution tailored to these functional and technical needs. 15
Slide 16: Systems Integration Projects • Our work methodology is based on turn-key projects that allow our Client’s to obtain: – Solutions that really fit their business needs at all times – More efficient projects in terms of cost and time – Better and Smarter Solutions that benefit from knowledge and expertise • Under this model our Clients take us into account for: – Development and deployment of OSS processes for launching new products and services – OSS platforms and systems integration, including proprietary home made solutions as well as COTS – COTS deployment and adaptation to client’s processes 16
Slide 17: Professional Services & Consulting • In some cases Clients requires solutions-oriented, specialized and skilled personnel. As a very focused company, Optare Solutions offers professional services & consulting: – With better professionals, with vast experience and knowledge of the telecommunications market: business processes, integration and development strategy, problem solving, architecture and infrastructure platforms. With higher flexibility and availability when launching a project, regardless of location or project duration – • Our Clients frequently require our services for: – – – – – Problem solving or systems and platforms performance improvement High level technical support to project senior management in specialized projects Training in OSS field solutions, trends and best practices Project technical feasibility analysis and RFP/RFQ development Reverse engineering and documentation of client’s solutions 17
Slide 18: Corporate Info ‐ ‐ ‐ ‐ Timeline Organization Location Partners & Associations
Slide 19: Timeline Optare Solutions was founded in 2002 by a group of telecommunications professionals. Here are our main milestones during these years 2003 • Optare Solutions becomes first Metasolv Partner in Spain • First specific OSS Fulfillment project 19 2005 • Optare Solutions joins TM Forum to proceed with our Telco specialization 2006 • Optare Solutions becomes Vitria Technology partner 2007 • Optare Solutions becomes Oracle Communication (CGBU) partner 2009 2010 • Launch of the • Optare Solutions R&D Department regarded by for OSS Telco Gartner Group as “Cool OSS Vendor” • Co-sponsor of an • First specific OSS • First International International Assurance project Professional Telco Summit Services Project
Slide 20: Organization • Optare Solutions’ organization is completely focused on Knowledge and Excellence. We have a matrix-like organization chart that allow our Technical Department and our R&D Department to support the Operations Team giving Training, Knowledge, Support and Innovation in daily challenges. This Support Team concentrates more than 52 years of experience working for Telecommunications Companies. Optare Solutions is an ISO 9001:2008 certificated company, and ISO/IEC 15504 (SPICE) for Project Management • • 20
Slide 21: Location • • Optare Solutions headquarters are located in Vigo, North West of Spain, and 40 Km north of the border with Portugal. The reasons for this location are: Knowledge and presence of the sector – University of Vigo with Telecommunications Engineering and Computer Science Degree – GRADIANT - Galician Research and Development Center in Advanced Telecommunication. – In an area of 300 Km there are 3 national telecommunications operators • International Communications – Vigo has four international airports at a distance of less than 160 Km. • Standard of Living – Vigo is a small city faced towards the Atlantic Ocean with less than 500.000 habitants. It combines the characteristics of a modern cosmopolitan city with an exceptional natural surrounding. This offers an appealing standard of living to the professionals and collaborators of Optare Solutions. 21
Slide 22: Technology Partners • Optare Solutions, as a Systems Integrator, has technology agreements with some of the main software vendors with specific products for Telcos. The main objective of this agreements is being trained, get expertise in this tools & technologies and offer the best-of-breed solutions to clients. Oracle Communications Optare was the first Spanish company to became Metasolv’s partner in 2003. After some years working with them specially in Metasolv Solution fulfillment. In 2007 Oracle bought this company and became part of Oracle Communications Global Business Unit. Actually Optare is an active partner of Oracle Vitria Technology In 2006 Optare Solutions became partner of Vitria Technology to be trained in their solutions and acquire the knowledge needed to give better service to one of their clients. Nowadays Optare is one of the closest Vitria Partners in Spain and collaborates in some clients in the Telco industry. In fact we have experience working with all their ESB/BPM and Telco-Specific Solutions : Businessware, Order Accelerator, M3O ESB, M3O BPMS, M3O EM and Operations Book. Communications and has a close relationship with their training division (Oracle University), collaborates in Presales and Professional Services (Service Delivery) and works in products deployment. We have experience with all their OSS products: O&SM and Metasolv Solution (fulfillment), Unified Inventory Management and ASAP/IPSA (activation). More information in http://www.oracle.com/ 22 Denodo Technologies Optare Solutions became partner of Denodo Technology in 2009 to offer their clients a data mash-up solution with relevant references in Telco.
Slide 23: Other Partners and Associations • As a company involved in the Telco industry, Optare Solutions has agreements with other Telco related companies, to achieve company objectives, and associations in order to be updated in the latest trends, best practices and technologies TM Forum With more than 700 member companies in 75 countries, TM Forum is the world’s leading industry association focused on improving business effectiveness for service providers and their suppliers. TM Forum provides a wide range of information and support to help its members. These include industry research and benchmarks, technology roadmaps, best practice guidebooks, software standards and interfaces, as well as certified training, conferences and publications. Optare Solutions has been member of the TMForum since 2005. More information: www.tmforum.org Gradiant Galician Research and Development Center in Advanced Telecommunication, to boost important, public and private, initiatives related with the sector. Optare Solutions has collaborated with Gradiant since 2008 in R&D projects directly related with Telco industry. More information in www.gradiant.org 23
Slide 24: Further Information… www.optaresolutions.com Luis Alves CEO lalves@optaresolutions.com Of. +34 986 410 091 ext 202 Mo. +34 675 550 026 Ricardo Riguera CTO rriguera@optaresolutions.com Of. +34 986 410 091 ext 201 Mo. +34 675 550 027