Slide 1: Chapter 9: Electronic Commerce Software
Slide 2: Web Hosting Alternatives
Shared hosting Self-hosting Client’s Web site is on a Running servers in-house server that hosts other Web sites simultaneously Commerce service providers Dedicated hosting (CSPs) Service provider makes a Provide Internet access to Web server available to a companies and individuals client Offer Web server Co-location management and the Service provider rents a renting of application physical space to the client software to install its own server hardware Exercise: Go to http://www.webhostingratings.com/
Slide 3: Basic Functions of Electronic Commerce Software
All electronic commerce solutions must provide: A catalog display: Listing of goods and services Static catalog: Simple list written in HTML that appears on a Web page Dynamic catalog: Stores information about items in a database Shopping cart capabilities Forms-based shopping was not good Shopping cart Keeps track of items a customer has selected Allows customers to view contents of their carts, add new items, or remove items Transaction Processing Calculation complications include: Computing taxes and shipping costs Provisions for coupons, special promotions, and time-sensitive offers Additional software components can include: Middleware Enterprise application integration Web services Integration with enterprise resource planning (ERP) software Supply chain management (SCM) software
Slide 4: Middleware Establishes a connection between electronic commerce software and an accounting system Interoperability Making a company’s information systems work together
Advanced Functions of Electronic Commerce Software
Slide 5: Enterprise Application Integration and Databases
Application program Program that performs a specific function Application server Computer that takes request messages received by the Web server and runs application programs Page-based application systems Return pages generated by scripts Component-based application systems Separate presentation logic from business logic Database manager Software that stores information in a highly structured way
Distributed information systems Large information systems that store the same data in many different physical locations Distributed database systems Databases within distributed information systems
Slide 6: Web Services
Combination of software tools that let application software in one organization communicate with other applications over a network Companies are using Web services to offer improved customer service and reduce costs
Exercise: Go to http://www.microsoft.com/net/default.mspx
Slide 7: Integration with ERP Systems
Enterprise resource planning (ERP) software packages Business systems that integrate all facets of a business Major ERP vendors Baan, Oracle, PeopleSoft, and SAP Typical installation of ERP software costs between $2 million and $25 million
Slide 8: Electronic Commerce Software for Small and Midsize Companies
Commerce Service Providers (CSPs) Have same advantages as ISP hosting services Low cost is biggest single advantage Offer free or low-cost electronic commerce software for building electronic commerce sites
Slide 9: Mall-Style Commerce Service Providers
Provide small businesses with: Internet connection Web site creation tools Little or no banner advertising clutter Provide shopping cart software eBay Stores CSP that offers mall-style commerce services http://stores.ebay.com/
Bigstep received many industry awards for its CSP offering It provides two different storefront packages Reports
Provide data-mining capabilities Data mining
Looking for hidden patterns in data
http://go.bigstep.com/
Exercise: Browse around each of the above sites
Slide 10: Electronic Commerce Software for Businesses
Midsize Midrange packages allow a merchant to have explicit control over: Merchandising choices Site layout Internal architecture Remote and local management options Large Examples of enterprise-class products that can be used to run a large online business: IBM WebSphere Commerce Business Edition Oracle E-Business Suite Broadvision One-To-One Commerce Enterprise-class software Typically provides good tools for linking to and supporting supply and purchasing activities
Slide 12: Customer relationship Management Content Management Must obtain data from operations Should be tested before making a software that conducts activities commitment such as: Sales automation, Customer service center operations, Marketing Employees should find software’s campaigns procedures to be straightforward Must also gather data about Helps companies control large customer activities on the company’s amounts of text, graphics, and media Web site and any other points of files contact Knowledge Management Supply Chain Management Helps companies to coordinate planning and operations with their partners in the industry supply chains Performs planning and execution
Exercise: Using the Online Companion, check out examples of the above
Other Software
Helps companies: Collect and organize information; Share information among users; Enhance ability of users to collaborate; Preserve knowledge gained through the use of information
