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Slide 1: www.ReadySetPresent.com Powerpoint is a registered product of Microsoft. Graphics: Masterclips – IMSI; Art Explosion – Nova Development; Corel Page 1
Slide 2: www.ReadySetPresent.com Program Objectives (1 of 3)  To identify steps in taking responsibility for your own communication. voice, and body language in communication. communication.  To explore the use of words, tone of  To identify ways to establish rapport in  To compare “telling” and “asking” questions styles in solving problems. Page 2
Slide 3: www.ReadySetPresent.com Program Objectives (2 of 3)  Recognize and understand the power of communication. due to listening.  Understand how problems develop  Identify specific communication problems and apply treatments. proper communication.  Learn techniques to manage and ensure Page 3
Slide 4: www.ReadySetPresent.com Program Objectives (3 of 3)  Enhance your knowledge of non- verbal communication. written word.  Apply what you learn to the  Know how to use the last resort.  Practice, role-play, discuss, and problem solve. Page 4
Slide 5: www.ReadySetPresent.com A Challenge Please write a One Sentence Definition of EFFECTIVE COMMUNICATION Page 5
Slide 6: www.ReadySetPresent.com Definition of Communication (1 of 2) The exchange of thoughts, messages, or the like, as by speech, signals or writing. To express oneself in such a way that one is readily and clearly understood. Page 6
Slide 7: www.ReadySetPresent.com Definition of Communication (2 of 2) Communication is shared feelings/shared understanding. If you can honestly achieve that goal, you are communicating. Page 7
Slide 8: www.ReadySetPresent.com Methods of Communication One-Way  Memo, fax, e-mail, voice mail, letter. Two-Way  Phone call, in-person. Team meetings, consulting, consensus, decision making, group problem solving. Page 8 Collaborative 
Slide 9: www.ReadySetPresent.com Communication Advantages    Increase productivity. Reduce stress. Better understand what others are saying. Better understand how to get your message across. Enhance relationships. Save time and money. Page 9   
Slide 10: www.ReadySetPresent.com Who Is Responsible?  The Communicator. How Much Is The Communicator Responsible?  60 Percent! Page 10
Slide 11: www.ReadySetPresent.com Face-To-Face Mirror and Match. Page 11
Slide 12: www.ReadySetPresent.com Mirror and Match  Sentence structure.  Tone of voice.  Key words.  Non-verbal body language.  Style of speech.  Rhythm of speech. Page 12
Slide 13: www.ReadySetPresent.com About This Product: To download this entire Communication PowerPoint presentation visit ReadySetPresent.com Over 100+ slides on topics such as: 10 keys to effective listening, listening techniques, asking vs. telling, 10 barriers and gateways to communication, effective business communication, responding to content, posturing and observing, feedback, nonverbal communication, eye contact, language barriers, how to's and more. Royalty Free – Use Them Over and Over Again. Please Visit: www.ReadySetPresent.com Page 13