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Dynamics AX, ERP Outsourcing and Managed Services by OneNeck IT Services 

Learn more about Dynamics AX, ERP Outsourcing and Managed Services.

A CIO’s Perspective on Application Management, Infrastructure, Maintenance and

Support. Visit http://www.oneneck.com/ today.

 

 
 
Tags:  Dynamics AX  ERP Outsourcing  Managed Services 
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Published:  December 27, 2010
 
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Slide 2: OneNeck Vendor Showcase Dynamics AX / ERP Outsourcing and Managed Services A CIO’s Perspective on Application Management, Infrastructure, Maintenance and Support
Slide 3: Agenda • Panel Introduction • OneNeck Overview • Sunny Delight Overview • Targus Overview • Skanska Overview • Panel Questions & Discussion
Slide 4: Panel Introduction • Facilitator De Wet Du Plooy, Vice President OneNeck IT Services • Customers Mike Kennedy, Global Director of IT Sunny Delight Beverages Company Mark See, CIO Targus
Slide 5: Who is OneNeck? Introducing OneNeck Outsourcing Experts for the Mid-Market We provide a comprehensive, flexible suite of outsourcing solutions designed specifically to help mid-market companies improve system performance. By partnering with our customers, we help them leverage their ERP applications to deliver measurable business benefits.
Slide 6: At a glance Introducing OneNeck • • • • Founded in 1997 Primary data center operations in Phoenix ~150 employees Supporting over 50 customers and 30,000 users in 59 countries on six continents Profitable since inception – 8 years and counting 90% of revenue from outsourcing contracts Industry leading customer references • • •
Slide 7: Scale and Complexity of Operations Introducing OneNeck 48,000 71 37 344 85 Service Desk tickets per year % of issues resolved in 1 day or less % of issues resolved by the Support Center Operating Systems instances supported ERP Environments supported
Slide 8: Sunny Delight Beverages Company Background • • • • Leading producer of juiced-based drinks in North America and Western Europe Formed from brands acquired from Procter & Gamble in 2004 Eight U.S. and European locations with multiple remote Distribution Centers Worldwide headquarters located in Cincinnati, Ohio European headquarters located in Barcelona, Spain
Slide 9: Customer Profile Services Provided by OneNeck Data Center Facilities Additional Services EDI/ECommerce Transaction Administration Application Integration Application Functional Support Application Development DIRECTOR, GLOBAL INFORMATION TECHNOLOGY SOLUTIONS Application Administration Operating System Administration Database Administration WAN/LAN Management Desktop, PDA, and Phone Systems Management Infrastructure Management “Sunny Delight recently implemented Microsoft's Axapta (Dynamics AX) application with the help of OneNeck. We were most impressed with their ability to deliver SunnyD's infrastructure and ERP environments in our highly complex and fast paced implementation model. OneNeck continues to demonstrate a commitment to the success of our business by providing us with flexible implementation and support models.” Provided Services 24/7 Support Center Mike Kennedy
Slide 10: Sunny Delight Beverages Application Environment • Applications include those that integrate with the core Dynamics AX solution backbone which handles all aspects of the business, including:          520 Users Global ERP – Microsoft Dynamics AX Supply Chain Management – Prescient Warehouse Management Reporting HR, Payroll and Expense Management Global Planning Microsoft Exchange Enterprise Information Collaboration
Slide 11: Sunny Delight Beverages Technical Environment • Global WAN Connection  36 Window Data Servers  22 Windows Site Servers distributed across customer locations • • LAN including secure wireless access Windows 2003/ Active Directory Databases SQL and Oracle       Microsoft Exchange Blackberry Enterprise Server Remote Access via VPN and dial-up Sharepoint Desktop and Notebook PCs VolP Telephony
Slide 12: Sunny Delight Beverages Outsourcing Rationale • • • • • Sunny Delight brand purchased from Procter & Gamble Needed to implement new, enterprise-wide, operational and business systems Global deployment within one year Required ability to scale Best Solution – Outsource IT operations
Slide 13: Sunny Delight Beverages Partner Requirements • • • Reputable partner who understood business needs Design and build within Transition Services Agreement (TSA) time restriction Define the shape of the ERP backbone and implement within these guidelines:  Mitigation of Risk  Overall price performance
Slide 14: Sunny Delight Beverages Outsourcing Solution • Dynamics AX chosen as core solution backbone because of these key criteria:  Fits SDBC’s level of complexity  Cost Effective  Fast ramp-up time • ERP implementation went through intensive prove-out and order-processing tests to ensure functionality and stability
Slide 15: Sunny Delight Beverages Outsourcing Solution • • Implemented a comprehensive technology infrastructure across locations in U.S. and Europe OneNeck supplies:       Project management and data center operations Application and database administration Application development and functional support WAN/LAN support Phone system and e-mail 24/7 support center support
Slide 16: Sunny Delight Beverages Outsourcing Benefits • • • • SunnyD was able to terminate TSA with P&G early OneNeck fees less costly than TSA fees, providing an immediate benefit IT infrastructure provided a simpler, more efficient and less costly environment than the system used at P&G Each of the applications that feed the total system deliver what the company needs, without wasteful overhead
Slide 17: Targus Company Background • • • • Leading global supplier of mobile computing cases and accessories 57 offices worldwide and direct distribution in over 145 countries Worldwide headquarters located in Anaheim, California Corporate customers enjoy product delivery to any location in the world
Slide 18: Customer Profile Services Provided by OneNeck Data Center Facilities Additional Services EDI/ECommerce Transaction Administration Application Integration Application Functional Support Application Development CHIEF INFORMATION OFFICER Application Administration Operating System Administration Database Administration WAN/LAN Management Desktop, PDA, and Phone Systems Management Infrastructure Management t "We are pleased to extend our relationship with OneNeck. Their breadth of capabilities and customercentric delivery model makes them a perfect fit for Targus. Through our outsourcing agreement, we will be able to focus on our core business objectives while OneNeck manages the day-to-day operations of our global enterprise systems environment.” Provided Services 24/7 Support Center Mark See
Slide 19: Targus Application Environment • • • • • • • 450 Users ERP Solution: Baan IVc EDI Solution: TLE 6.x Logistics Solution: Clippership Advanced Materials Planning Solution Microsoft Exchange Corporate Intranet Extranet
Slide 20: Targus Technical Environment • • • • • • WAN / LAN Web Services Unix Oracle and SQL databases VPN / Dial-up / Fiberlink Windows
Slide 21: Targus Outsourcing Rationale • • • • • Centralize IT environment without creating a traditional IT department Eliminate paper and manual processing systems Tighten visibility and management of supply chain Create a global communications environment Shorten the time to close monthly financials
Slide 22: Targus Partner Requirements • • • • • Mid-market focus ERP implementation and outsourcing experience Globalize Targus’ IT environment and centralize IT management and support Selection and implementation of an ERP System 24/7 support center
Slide 23: Targus Outsourcing Solution • • • • Baan was chosen because it provided the best fit for Targus’ user requirements and business objectives Developed a centralized technical environment including a global WAN as a backbone for Targus’ corporate-wide email system Implemented Baan Finance Implemented distribution / logistics, including two significant addons:  #1 – Baan-integrated EDI translator to streamline supply chain management and reduce human error via the manual EDI input system  #2 – Automation of the package rating and shipping process with implementation of a freight management solution integrated with Baan and development of a new Baan module to manage the process
Slide 24: Targus Outsourcing Benefits • As a result of OneNeck’s implementation of Baan and business process expertise:  Targus’ EDI systems now effectively manage 50+ trading partners without manual intervention  Monthly financials close in a more timely fashion with significantly more accuracy  Targus has visibility to its inventory and master production scheduling worldwide  Targus has been able to scale its business without a commensurate increase in logistics headcount  27/7 support covering all time zones globally
Slide 25: Skanska USA Building Company Background • • • • • One of the world’s leading companies in construction-based services and project development Ranked in the top five in Fortune World’s Most Admired Companies in Construction and Engineering category Headquartered in Parsippany, New Jersey Largest contractor in the U.S. Currently managing over 2,500 projects in the U.S.
Slide 26: Customer Profile Chris Stockley CHIEF INFORMATION OFFICER Services Provided by OneNeck Data Center Facilities Additional Services EDI/ECommerce Transaction Administration Application Integration Application Functional Support Application Development Application Administration Operating System Administration Database Administration WAN/LAN Management Desktop, PDA, and Phone Systems Management Infrastructure Management “OneNeck is an ideal partner for Skanska. OneNeck’s focus on customized managed services provides us with capabilities that are world-class, yet very cost effective. They are the clear leader in providing highly-tailored J.D. Edwards application management to global businesses. Provided Services 24/7 Support Center
Slide 27: Skanska USA Building Application Environment • • • • • • • • • • 550 Users in 26 locations J.D. Edwards/PeopleSoft/Oracle EnterpriseOne ERP 8 Accounts Receivable/Payable General Ledger Fixed Assets Job Cost Service and Contract Billing Change Management HR Benefits Administration Payroll
Slide 28: Skanska USA Building Technical Environment • • • • Enterprise / Database Server(s)  IBM iSeries 860 12 Way Deployment Server  Compaq ProLiant DL380 Dual 730 Mhz Intel Pentium III Citrix / Terminal Servers (7)  HP ProLiant BL20p G2 Quad 3065 Mhz Windows Terminal Servers (8)  IBM eServer Blade Center HS20 [867821x] Quad 1999 Mhz
Slide 29: Skanska USA Building Outsourcing Rationale • • • Migration of all acquired companies onto the J.D. Edwards application platform Direct hiring wasn’t the best solution Desire to have direct resources spend time in areas that supported Skanska’s core functions, not day-to-day IT management
Slide 30: Skanska USA Building Partner Requirements • • • Flexibility in needed human and technical resources Demonstrated skills in complex J.D. Edwards environments Cultural and relationship alignment as key factors to success
Slide 31: Skanska USA Building Outsourcing Solution • • • • “How can we help?” mentality Customized solution for Skanska in an out-of-state data center facility Overlapping responsibilities Retained layers of control essential to successful environment management
Slide 32: Skanska USA Building Outsourcing Benefits • • • • • Skanska was able to meet an aggressive deployment schedule Skanska and OneNeck have blended very well, enabling them to act like a single organization Great sense of partnership Provided consistently superior experience Skanska 2006 IT Vendor of the Year
Slide 33: Panel Questions & Discussion • Facilitator  De Wet Du Plooy, Vice President OneNeck IT Services • Customers  Mike Kennedy, Global Director of IT Sunny Delight Beverages Company  Mark See, CIO Targus  Chris Stockley, Sr. Vice President and CIO
Slide 34: Dynamics AX / ERP Outsourcing and Managed Services A CIO’s Perspective on Application Management, Infrastructure, Maintenance and Support A copy of this presentation will be sent to you via email. For more information about OneNeck IT Services: Phone: (480) 315-3000 Email: Info@OneNeck.com Website: www.OneNeck.com
Slide 35: Thank you for your time

   
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