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Slide 1: Effective Leadership Learn to Ask Better Questions
Slide 2: Introduction • Every leader knows that it is very important to connect honestly with his team. • One way to help foster improved connections is by asking good questions.
Slide 3: Introduction • Leaders who excel at asking good questions have honed an ability to cut to the heart of the manner in a way that disarms the person being interviewed and opens the door for genuine conversation.
Slide 4: Important • Whether they are talking to customers, interviewing job candidates, talking to their bosses, or even questioning staff, executives need to draw people out. • And so often, it is not a matter of what you ask, it is how you ask it.
Slide 5: Be Curious • Sadly, some managers feel that being the first and last person to speak is a sign of strength. • Such attitude cuts off information at its source, from the very people (employees, customers, vendors) whom you should trust the most. • Being curious is essential to asking good questions.
Slide 6: Be Open-ended • Leaders should ask questions that get people to reveal not simply what happened, but also what they were thinking. • Open-ended questions prevent you from making judgments based on assumptions, and can elicit some surprising answers.
Slide 7: Be Engaged • When you ask questions, act like you care. • Show that you are interested with affirmative facial expressions and engaged body language. • This sets up further conversation and gets the individual to reveal information that could be important.
Slide 8: Dig Deeper • So often executives make the mistake of assuming all is well if they are not hearing bad news. • It may mean employees are afraid to offer up anything but good news. • So when information surfaces in your dialogue, dig for details without straying into recrimination. Get the whole story.
Slide 9: Conclusion • Asking good questions, and doing so in spirit of honest information gathering and eventual collaboration, is good practice for leaders. • It cultivates an environment where employees feel comfortable discussing issues that affect both their performance and that of the team.
Slide 10: Lico Reis Consultoria & Línguas Roberto Lico Reis www.licoreis.com licoreis@licoreis.com E-books: www.migre.me/oQ5 Linkedin: www.migre.me/1d9r Twitter: @licoreis