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Slide 1: Sify - the ideal partner for Remote Offshore Infrastructure Management www.sifyims.com
Slide 2: Agenda  About Sify › › › › Overview & performance Vision Capabilities Infrastructure & Tools  Services  Robust offshore delivery model  Value proposition & differentiators  Flexible engagement model Case studies › › Remote data center management - Large Chemical Corp, USA Remote network monitoring - Global Media Entertainment Co, USA 2 www.sifyims.com
Slide 3: About Sify Remote Infrastructure Management is central to our operations  Largest managed network services provider to corporate India, Sify supports over 1200 corporations  Monitors & manages over 60,000 infrastructure devices/instances, servicing clients across India, USA, Europe & the Middle East  Leading data center services provider with 2 Level-3 data centers and one Level-4 data center  Largest provider of public internet access in India; Sify manages 30,000+ desktops across 3000 locations, supporting over a million subscribers  Leader in broadband access for homes  Three command centers in India, with offices in the US, UK & Middle East  Listed on NASDAQ ( SIFY ), 1900 employees, USD 102.1 M revenues in 2005-06 3 www.sifyims.com
Slide 4: A history of robust topline growth 102.1 78.8 100 90 80 70 USD Million 60 50 40 30 20 10 0 1999-00 2000-01 2001-02 2002-03 2003-04 2004-05 13.6 26.7 43.5 34.3 40 % G CA R 61.1 2005-06 1 $ = Rs 45.87 4 www.sifyims.com
Slide 5: Steady Growth continues in current year Total Revenues 31.0 29.0 26.2 27.0 25.0 22.3 23.0 22.9 21.0 20.7 19.0 17.0 15.0 Q1 0506 Q2 0506 Q3 0506 Q4 0506 Q1 0607 Service Revenues 28.7 28.0 25.6 25.6 24.4 26.1 USD Million 1 $ = Rs 45.87 5 www.sifyims.com
Slide 6: Service: Vision To provide business responsiveness, quality and cost advantages to our customers’ IT operations, through proven best practices in Offshore Remote Infrastructure Management Services 6 www.sifyims.com
Slide 7: Service: Capabilities Data Center Management Servers, Databases, Middle Tier Apps, Messaging, Storage Systems Pro-active monitoring & Incident management Problem, change & Configuration management ITIL compliant processes, SLA driven engagements Network Management Routers, Switches, VoIP devices, Network Links Asset management, Patch management Availability management Process consulting, Audits & Reviews Implementation/Migration support Security Management Firewalls, Intrusion Protection Systems, VPNs, PKI, AAA Tools Desktop Management Desktops, Laptops, File & Print Servers 7 www.sifyims.com
Slide 8: Service: Infrastructure Customer Data Center • Capacities on 4 cable systems on diverse oceanic paths - Trans Atlantic & Trans Pacific • 99.99% connectivity • N + 1 redundancy • Secure - Physical & Information level • Customizable to client security policies Customer Global Network MPLS IP VPN GMOC available till our international peering points at NY, LA, London & HK • Peering arrangements with major network providers SIFY Cloud 99.99% Uptime Level 3 Data Centers GMOC- Global Management & Operations Center 8 www.sifyims.com
Slide 9: Infrastructure: Sify Global Network Redundancy For Reliability Sify Peering in UK Sify Mumbai Trans Atlantic Sify Peering In LA Sify Peering in NY Sify Peering in HK Trans Pacific Sify Chennai SEAMEWE3 Cable SAFE Cable Flag i2i Cable Trans Atlantic route Sify Cochin 9 www.sifyims.com
Slide 10: Service: Tools Control at Your Finger Tips  Sify NMS – Remote Monitoring  Sify Integrated Service Desk › Service price includes cost of tools › Flexibility for customization › Integration with commercial tools ›  SIFY IonI – Customer Portal › › Extensive reporting › Real time, Historic, Custom Role based dashboard views Powerful self service functions 10 www.sifyims.com
Slide 11: Robust Offshore Delivery Model Onsite Co-ordination Scoping, Knowledge Acquisition, Project Co-ordination, Hands & Eye Support 70 – 90 % Offshore ITIL best practices Risk mitigated transition Remote Monitoring Pro-active Performance Monitoring, Threshold Alerts, Dashboard Reporting Seamless integration of client processes Ongoing Risk Management Level 1 Support Incident Management, Service Desk for escalations, knowledge repository Level 2 & 3 Support Problem mgt, Change mgt, Capacity mgt, Performance mgt 11 www.sifyims.com
Slide 12: Value Proposition MULTI LEVEL ENGAGEMENT VALUE Business •Business Service Management •Business Impact Analysis Operations •Cost reduction savings to 50% •Enhanced Customer Satisfaction : Proactive approach • Enhanced Productivity - ITIL Best Practices • Reduced Noise Levels - Root Cause Analysis with Six Sigma Process Impact on Business Strategy 12 www.sifyims.com
Slide 13: Sify Differentiators THE SIFY EDGE ENGAGEMENT GOVERNANCE EXPERIENCE SERVICE INFRASTRUCTURE SPECIALIST IN REMOTE INFRASTRUCTURE MANAGEMENT SERVICES EXPERTISE PROCESSES 13 www.sifyims.com
Slide 14: Flexible Engagement Models  Pricing › › › › › Shared Vs Dedicated Per Device, Per Incident T&M, Fixed Annuity Contract period Phased engagement  Time  Scope & Scale  Contractual › BOT  Engagement governance structure 14 www.sifyims.com
Slide 15: People Best of Breed – Best of Exposure • Network certifications: • Operating System: Windows, Solaris, HP-UX, AIX, Linux • Database: MS-SQL, MySQL, Oracle, Sybase, Postgres SQL • Messaging: MS-Exchange, Lotus Domino • Web / App servers: Weblogic, Websphere, iPlanet, Apache, Tomcat, IIS, Coldfusion • Service Tools: Openview,Unicenter, Patrol, Remedy, Magic • • • • CCNA/CCNP/CCIE System Certifications: RHCE, SCSA, SCNA, MCSE, MCSD Database certifications: OCP, OCA, MCDBA Security certifications: CISSP, CISA, BS7799 auditors Process certifications: ITIL, Six Sigma 15 www.sifyims.com
Slide 16: Clientele Unmatched among India based service providers • No: of Devices/Instances managed – 60,000+ • No: of Problem tickets annually -1.0 Million + 1000+ Corporates in India Over a million subscribers Live, 24x7 services • No: of Change tickets annually – 2,500+ • No: of Voice Calls p.m. (retail) – 150,000 • No: of Voice Calls p.m. (corporate) – 10,000 16 www.sifyims.com
Slide 17: CASE STUDY: Remote data center management Large Chemicals Corp, USA Engagement Objectives  Redesign processes and operations procedures in compliance with ITIL practices  Perform end-to-end management of two data centers (London & New Jersey) remotely from India  Manage over 1500 servers and application instances  Support on 24x7x365 basis with stringent SLAs Activities by Sify  Server O/S Mgmt  Web Server and Citrix Terminal Server management  Database ( SQL ) Administration  Mail server management  Storage and Backup monitoring and mgmt  Support for migrations 17 www.sifyims.com
Slide 18: CASE STUDY: Remote data center management Large Chemicals Corp, USA Benefits to the customer  Streamlined processes, which are ITIL compliant  Integrated view of entire IT infrastructure (not possible hitherto)  Measurement of performance of the IT operations made possible for the first time (through various SLA parameters)  Single point ownership for complete production support of infrastructure  Reduction in operations cost by 40%  Staff redeployed for strategic in-house initiatives  Visibility into capacity bottlenecks and redundancies 18 www.sifyims.com
Slide 19: CASE STUDY: Remote network monitoring Global Media Entertainment Co, USA Engagement Objectives  To provide 24x7x365 proactive monitoring of over 300 network devices  Alert designated recipients and facilitate timely remediation  Achieve transparent and up to date information on status of network infrastructure Activities by Sify  Configure devices on Sify NMS for remote monitoring from Chennai  24x7 proactive remote monitoring from Chennai  Alerts by email, SMS, voice and through service portal  Alert customer staff as well as telcos providing data network services when link is down  Extensive reporting 19 www.sifyims.com
Slide 20: CASE STUDY: Remote network monitoring Global Media Entertainment Co, USA Benefits to the customer  Provided comprehensive view of the health of the network infrastructure  Minimised impact of incidents through early alerts  Provided visibility into capacity imbalances, leading to rationalisation of additional investments  Problem management to address root causes  Enforced change management best practices  Improved return on IT investment 20 www.sifyims.com
Slide 21: Summary  Offshore leveraged model - cost savings around 50 – 60 %  Pro-active advisory services provides additional benefits of enhanced productivity and increased ROI  Risk mitigated methodology allows for selective off- shoring in a gradual manner  Governance structure combines flexibility with control Sify… The ideal partner for Offshore Infrastructure Management 21 www.sifyims.com
Slide 22: “Sify Is Best Suited For Discrete Offshore Remote Management” Forrester Wave TM : Global Delivery Infrastructure Management 22 www.sifyims.com
Slide 23: Thank you. We look forward to working together. www.sifyims.com Sify Limited (India operations): 2 Floor, TIDEL Park, No 4, Canal Bank Road, Taramani, Chennai 600113, India 23 www.sifyims.com