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Slide 1: Remote IT Infrastructure Outsourcing Strategy - MSP’s The Real deal Breakers IT infrastructure outsourcing is the practice wherein organizations contract services and tasks related to the organization's IT infrastructure and operations to a service provider. They may outsource one or more specific services or may simply decide to supplement the capacity of its existing IT department. If you want your business to grow you need to focus on customers and business innovation—and IT must do its part. When it comes to the IT infrastructure businesses need to become more agile, ready to take risk and ready to spend more on innovation. In the present day scenario businesses are looking beyond cost savings and looking to IT infrastructure operations outsourcing. According to Gartner, ”After a setback in 2009, in which the global market for IT outsourcing fell 2.8% to $231 billion, the market rebounded in 2010, growing 2.8% to $237 billion with forecast growth to $254 billion in 2011, a growth of 7.1%.” With the advent of cloud computing there is a lot of change in the infrastructure outsourcing space. IT outsourcing service provider is responsible for some or all of an organization's hardware and software components, including firewalls, servers, computers, desktop and laptop PCs, handheld devices, printers, operating systems, and e-mail management. IT infrastructure outsourcing can also include infrastructure facilities, system security, data storage, backup and recovery management, help desk support and maintenance. It is the responsibility of the service provider to take proactive measures to maximize the uptime and availability of an organization's IT infrastructure. As CIOs increasingly work with remote infrastructure management tools for configuration, testing and distribution of software, more and more engineers are being empowered to remotely manage data centers, storage, networks, desktop support, help desk and security. Remote infrastructure management outsourcing, or RIMO—is emerging to help buyers gain many of the hoped-for benefits of asset ownership transfer without the exorbitant costs and risks associated with that older model. RIMO is becoming increasingly popular form of outsourcing in which a solution provider assumes responsibility for managing specific or all IT/network functions. The organization contracts for a solution provider to continuously monitor its systems; identify potential problems and remediate and resolve real events from a remote location.
Slide 2: In an RIMO scenario, a Managed Network Service Provider(MSP) commonly provides remote network, desktop and security monitoring, patch management, remote data backup and other technical services, monitoring a client’s IT infrastructure and resolving any issues that arise within it. Most MSPs charge either a per-month fee, on a time-and-materials basis, or per deployed device (e.g., per server or network device). RIMO is particularly important for the small-to-medium-sized business (SMB) market, giving businesses a relatively cost-effective way to manage their IT without having to hire on-site staff.