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Slide 2: Question: 1 Which of the following statements regarding Account record relationships is correct? A - Contacts can only have one parent Account B - Accounts can parent many other Accounts C - Accounts can have many parent Accounts D - Accounts can parent many Contacts Answer: A, B, D Question: 2 When does an Activity change ownership in the Microsoft CRM application? A - When it is modified by another user B - When it is assigned to another user C - When it is shared with another user D - When it is viewed by another user Answer: B Question: 3 What is the significance of blue field labels found in Microsoft CRM records? A - A blue field label indicates a business required field value B - A blue field label indicates a business recommended field value C - A blue field label indicates a system generated field value D - A blue field label indicates a field value that may be updated only by a system administrator Answer: B Question: 4 Which of the following statements about Notes and Attachments is correct? A - Notes may be shared with other application users. B - Notes are always parented by another record. C - Sales Professional is required to use Notes and Attachments. D - Notes and attachments can only be added to Accounts, Contacts and Opportunities. Answer: B Question: 5 Which of the following are functions in Microsoft CRM for finding data? A - CRM Index Alphabet Bar B - Options menu C - Quick Create D - View menu Answer: A, D Question: 6 What action in the Account and Contact record is permanent and cannot be reversed? A - Assigning B - Deactivating
Slide 3: C - Deleting D - Sharing Answer: C Question: 7 What types of records may be assigned to a Queue in the Workplace? A - Accounts B - Activities C - Cases D - Opportunities Answer: B, C Question: 8 A Subject record has how many parent relationships? A-1 B-3 C-5 D - Unlimited Answer: A Question: 9 If a Microsoft CRM user accepts an Activity or Case, where will it be placed in the application? A - Assigned queue B - Draft queue C - In Progress queue D - Public queue Answer: C Question: 10 What are the personal options for converting incoming E-mail to Microsoft CRM Activity records? A - All Incoming e-mail B - Only inbound e-mail C - Only e-mail about a new CRM record D - Only e-mail about an existing CRM record Answer: A, D Question: 11 An Activity is linked to an Opportunity record via which field on the Activity record? A - Category B - Owner C - Regarding D - Subject Answer: C
Slide 4: Question: 12 How does application security and user licensing affect reporting in Microsoft CRM? A - A user cannot generate a report in Microsoft CRM if they do not have the proper application security access for Reports B - A user can generate any report that their user license gives them access to, but they will only be able to view records inside the report their application security allows C - A user can generate any report in Microsoft CRM and they will be able to view all records in the report regardless of their application security access and user license D - A user can generate any report and read all records in the report as long as their user license grants them access to the Reports module Answer: B Question: 13 E-mail messages created in or brought into Microsoft CRM are saved as which of the following record types? A - Activity records B - Case records C - Note records D - Task records Answer: A Question: 14 A record can be assigned to which of the following? A - A Business Unit B - An Organization C - A Team D - A User Answer: D Question: 15 Of the following, the Quick Create feature allows for the creation of which record type? A - Activities B - Cases C - Contacts D - Reports Answer: C Question: 16 When an Activity is created through an Opportunity record, the Regarding field in the Activity is populated with which of the following records? A - Account B - Contact C - Opportunity D - Product Answer: C
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