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Slide 1: 1 Slide 2: DIVISION INFORMATION A Day in the Life of Campus Operations Or Welcome to Our World 2 Slide 3: We Wear Many Hats Very Well 3 Slide 4: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/campusop Campus Operations Administration Services Provided: 100% centrally funded at $480,842 • Leadership and support for a division of 400 employees in 12 departments, who are responsible for the effective utilization, maintenance, and around the clock support of 2,438,467 square feet* of educational, healthcare, and research space. The Departments are as follows: 1) Campus Operations Administration 2) UAMS Bookstore 3) Campus Housekeeping 4) Clinical Engineering 5) Construction & Contract Management 6) Nutrition Services 7) Occupational Health and Safety 8) Parking Operations 9) Physical Plant 10) Police Department 11) Real Estate Management 12) Telecommunications/Mail Processing • Financial management of the Division • Budget preparation, monitoring, reporting and analysis • Construction project fiscal management • SAP guidance and support Regulatory/Compliance Responsibilities: Did you know that the $2.1 million in expenditure reductions accomplished by the Campus Operations Division over the past four years is equal to the generation of $104.4 million in additional revenue? Did you know that we hosted our first annual golf tournament in September 2001 and raised $25,000 for infrastructure renewal issues? • Generally Accepted Accounting Principles (GAAP) • General Accounting Standards Board (GASB) -Does not include 937,633 square feet of Parking Decks. 4 Slide 5: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/campusop Campus Operations Administration 100% centrally funded at $480,842 Professional Affiliations: • Association of Higher Education Facilities Officers (APPA) • Construction Owners Association of America (COAA) Did you know that every Campus Operations department has a website focused on providing helpful information, online order entry, and customer service? • American Society for Healthcare Engineering (ASHE) • Arkansas Association for Healthcare Engineering (AAHE) • National Fire Protection Association (NFPA) • Arkansas Hospital Association (AHA) • American Institute of Certified Public Accountants (AICPA) • Arkansas Society of Certified Public Accountants (ASCPA) • National Association of College and University Business Officers (NACUBO) • Southern Association of College and University Business Officers (SACUBO) 5 Slide 6: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uamsbookstore.com UAMS Bookstore Services Provided: • Retail Sales 100% self funded at $1,180,625 - Medical Textbooks - Only medical bookstore in state of Arkansas. Academic discounts to bookstore are passed on to all customers. Receive free shipping from main distributor, which keeps book prices low. - Medical Equipment - Authorized Welch Allyn and 3M Littman equipment dealer, can purchase and sell below retail costs. - Clothing/Gift Items - Supply authentic UAMS insignia apparel and gift items to students, faculty, and alumni. - Pocket PC's, Accessories/Software - Authorized Palm Pilot reseller. Provide competitive pricing on Pocket PC’s. Only Pocket PC medical software bookstore supplier in state of Arkansas. - Special Services - Offer venue for students to use financial aid money for books and supplies. Offer venue for doctors to use e-funds and resident funds to purchase needed books, technological products, and equipment. • Special Orders - Will special order any item whether it is a textbook, monogramming, special clothing, equipment, etc. Regulatory/Compliance Responsibilities: • Department of Finance - Collection of Arkansas Sales Tax on Bookstore revenues Professional Affiliations: Stacie Smith, Manager Did you know that the UAMS Bookstore offers a 10% discount to students on required textbooks and a 5% discount to UAMS departments? Did you know that we have an e-commerce website that allows you to make purchases at any time day or night? • National Association of College Stores (NACS)—Our membership allows us to get the very latest on new products, techniques, and trends in the college store market. • Southwest College Bookstore Association (SWCBA)—Our membership allows us regional insight regarding what similar bookstores are doing for cost savings and technological breakthroughs. 6 Slide 7: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uamsbookstore.com UAMS Bookstore Customer and Sales Information UAMS Bookstore Customers 3% 1% 20% 1% UAMS Bookstore Retail Sales ($1,230,228) Medical Books ($1,077,490) Medical Equipment ($84,378) Softw are ($11,306) Gift Items ($8,125) Clothing Apparel ($32,387) Cosmetics ($3,947) 88% AHECS Website 37% Doctor's Offices/Clinics Students Residents 3% 1% 1% 7% Phone Cards ($700) Stamps ($1,536) Candy ($3,947) Drug Guides & Cards ($3,412) Supplies ($3,000) 38% UAMS Departments 7 Slide 8: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uamsbookstore.com UAMS Bookstore * What would it cost you outside UAMS? UCA Bookstore UAMS Bookstore T-Shirt with School Seal $18.00 $14.95 Best Buy UAMS Bookstore Palm Pilot #505 Handheld Computer $399.99 $381.95 Amazon.com UAMS Bookstore Laplan & Saddock Synopsis of Psychiatry Medical Textbook $75.00 (plus shipping) $67.50 (with 10% discount) 8 Slide 9: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/housekeeping Campus Housekeeping Services Provided: Removal of Trash Disinfecting Scrubbing/Stripping and Refinishing floors Carpet Spotting and Extraction Upholstery cleaning Drapery/window blind cleaning Pest Control Services Recycling • Table/Conference Room Setups Regulatory/Compliance Responsibilities: • Occupational Safety and Health Administration (OSHA) 100% centrally funded at $1,225,252 • Custodial Services for 15 buildings covering 950,202 square feet Deborah Lynn, Director Did you know Campus Housekeeping installed 17,856 rolls of toilet paper last year? • Support inspections by departmental accreditation agencies • Arkansas State Department of Health Did you know that last year we set up 350 special events across campus? 9 Slide 10: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/housekeeping Campus Housekeeping * How do we compare? Square feet cleaned per productive hour Colorado University UAMS 3,262 2,734 2,651 2,558 2,482 Deborah Lynn, Director University of New Mexico Troy University East Carolina University 10 Slide 11: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/clineng Clinical Engineering Services Provided: • Maintenance of scheduled and unscheduled services for all patient care capital equipment (with an original acquisition cost of approximately $44 Million) • Management of patient care capital equipment assets Capital Equipment Management Program (CEMP) Negotiations for patient care equipment service contracts Technical leadership in purchasing capital equipment • Maintenance support for the Pneumatic Tube System (36 stations with 36 transfer units and a central computer handling 2,800 transactions per day, 24 hours a day, 7 days a week) and the Nurse Call Systems (1 for each patient and 1 central station on each floor). Darrel Croswell, Director Did you know that we saved the hospital over $146,000 last year in contract reductions, second sourcing for parts, and cost avoidance in such areas as radiology, clinical laboratory, surgery and research repairs? • Maintenance support for research equipment Regulatory/Compliance Responsibilities: • American Association of Blood Banking (AABB) • Arkansas State Health Department • College of American Pathologists (CAP) • Compressed Gas Association (CGA) • Food and Drug Administration (FDA) • Joint Commission for the Accreditation of Health Care Organizations (JCAHO) • National Fire Protection Agency (NFPA) • Nuclear Regulatory Agency 21 CFR Professional Affiliations: • Arkansas Association of Healthcare Engineers (AAHE) • Association for the Advancement of Medical Instrumentation (AAMI) • American Society for Healthcare Engineering (ASHE) Did you know that last year we serviced over 7,000 pieces of clinical or research equipment? 11 Slide 12: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/clineng Clinical Engineering * Financial Data 111 Fund Clinical Engineering ($692,722) 112 Fund Clinical Engineering Internal Contracts ($205,745) 28% Centrally Funded ($500,722) Self Funded ($192,000) 72% 100% Centrally Funded ($0) Self Funded ($205,745) 12 Slide 13: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/clineng Clinical Engineering * What would it cost outside UAMS? Vendor UAMS Clinical Engineering Abbott Diagnostics Division Applied Biosystems COBE Fischer Imaging Forma Scientific GE Medical GE/Marquette HP/Phillips Nicolet Physio Control Service Rate (per hour) $30.00 $ 240.00 $ 195.00 $ 140.00 $ 180.00 $ 144.00 $ 209.00 $ 175.00 $ 195.00 $ 160.00 $ 175.00 Overtime Rate (per hour) same $ 360.00 $ 337.00 same $ 270.00 same $ 318.00 $ 250.00 same $ 240.00 same Travel Rate (per hour) none $ 325.00* $ 195.00 $ 140.00 $ 180.00 $ 99.00 $ 209.00 $ 231.00* $ 150.00* $ 900.00* Also charges $ . 40/mi. Mac 5000 EKG cart One hour minimum Two hour minimum DACO slide stainer Comments 13 $ 85.00 Slide 14: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/ccm Construction & Contract Management Services Provided: • Architectural and Engineering Services • Construction and Renovation Planning • Project Management • Contract Management • Estimating Services • Interior Design Regulatory/Compliance Responsibilities: Joe Bushee, Director Did you know we are currently managing 20 ongoing construction projects totaling approximately $90 million dollars? • Americans w/Disabilities Act (ADA) • American National Standards Institute (ANSI) • Arkansas State Health Regulations • Centers for Medicaid/Medicare Services (CMS) • City of Little Rock Ordinances • Environmental Protection Agency (EPA) • Joint Commission on Accreditation of Healthcare Organizations (JCAHO) • National Fire Protection Association (NFPA) • Southern Building Code (SBC) • University of Arkansas Systems Office (UASYS) Professional Affiliations: • American Institute of Architects (AIA) • American Society for Healthcare Engineering (ASHE) • Arkansas Association for Healthcare Engineering • Construction Owners Association Did you know we prepare over 100 estimates a year for UAMS departments and users? 14 Slide 15: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/ccm Construction Management * Financial Data 111 Fund Construction Management ($714,170) 54% 46% Centrally Funded ($329,049) Self Funded ($385,121) What would it cost you outside UAMS? Outside Consultant Architectural Services (Minor Renovation) Architect’s Hourly Rate 15% of project $90.00/hr UAMS Construction Management 9% of project $34.00/hour Interior Design Services $55.00/hr $25.00/hour 15 Slide 16: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/nutrition Nutrition Services Services Provided: • Retail Food Services Nutrition Services-100% centrally funded at $2,299,572 Catering Services-100% self funded at $385,000 Cafeteria- We serve approximately 739,000 meals a year to 15,500 customers per week, or 806,000 customers a year. They can choose from home cooked entrees, Chic-fil-a, Hot Dog Construction, La Vincita Pizza, or Charbroil Hamburgers). Satellite Snack & Deli Locations (Sage Deli, Gourmet Bean, and the Outpatient Center Cart) • Patient Meal Services- Last year we served approximately 187,415 meals to patients. A benchmark for UAMS to similar size facilities Patient tray cost Avg. Range UAMS Median $1.25-$1.50 $1.35 $1.38 Dexter McCaskill, Director Did you know the cafeteria offers a 20% discount to all UAMS employees? • Catering Services- We served 187,156 meals last year to bring our total meals served through the Cafeteria, Patient Meals, and Catering to 1.1 Million. We cater an average of 70 catering events per week, or 3,640 events a year. Catering events range from small coffee breaks to formal hot lunches. • Nutrition/Health Consulting Services- Our clinical dietitians (6.5 FTE’s) provide all types of nutritional care as part of a managed care team dealing with specialized needs of patients in areas such as general medicine, critical care, BMT transplant unit, & outpatient care. In addition, the clinical dietitians are responsible for educating patients, family, professional staff, and students/interns. We performed approximately 18,000 consultations last year). 16 Slide 17: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/nutrition Nutrition Services Nutrition Services-100% centrally funded at $2,299,572 Catering Services-100% self funded at $385,000 Regulatory/Compliance Responsibilities: • Arkansas State Health Regulations • Food and Drug Administration (FDA) • Joint Commission on Accreditation of Healthcare Organizations (JCAHO) • National Fire Protection Association (NFPA) • Occupational Safety and Health Administration (OSHA) Dexter McCaskill, Director Did you know the Catering staff is composed of 3 employees and 1 supervisor that collectively have 125 years of experience? 17 Slide 18: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/nutrition Nutrition Services * What would it cost you outside UAMS? Starbucks 12 oz. Coffee $1.31 Gourmet Bean (UAMS) $.95 Pizza Hut Personal Pan Cheese Pizza $2.99 LaVincita (UAMS) $2.48 Burger King (Whopper) Hamburger 4-5 oz. $2.09 UAMS Grill $1.48 18 Slide 19: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/safety Occupational Health and Safety Services Provided: • Biohazard Safety Program • Employee exposure assessment and control programs • Environmental and building safety audit programs • Fire Safety Program • Incident and Injury Data Management • Indoor air quality evaluations • Occupational Safety training/consultation Mary Ann Coleman, Director Did you know that OH&S employees are the only Trained Hazardous Material Spill Responders on the UAMS campus? Recorded attendance of 8,358 individuals in safety training sessions last year. • Radiation Safety Compliance Program Issued over 9,700 dosimeters to monitor radiation exposure among employees. • Radioactive/Biohazardous/Hazardous waste management and disposal • Research Laboratory Audit program Conducted over 250 Safety Audits of research laboratories last year. • Worker Safety Program Maintained the 2000-01 UAMS injury rates at 7.1 per 100 Full Time Equivalent, (well below the Arkansas and U.S. rates of 7.8 and 9.1 per 100, respectively). 19 Slide 20: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/safety Occupational Health and Safety Regulatory/Compliance Responsibilities: • Compliance with Arkansas Department of Health (ADH) Radiation Safety regulations. • CDC/NIH Biosafety in Research Laboratories compliance. • Department of Transportation (DOT) hazardous goods transport compliance. • Compliance with Environmental Protection Agency (EPA) hazardous chemical waste disposal regulations. • National Fire Protection Association (NFPA) Life Safety Code compliance. • Occupational Safety and Health Administration (OSHA) Worker Safety Compliance. Mary Ann Coleman, Director Did you know the OH&S Director is the only Certified Biological Safety Professional (CBSP) in the state of Arkansas? Professional Affiliations: • Arkansas Hospital Association • American Industrial Hygiene Association • American Public Health Association • American Society of Safety Engineers • Southern Building Code Congress International • National Fire Protection Association • Health Physics Society • American Conference of Governmental Industrial Hygienists • American Biological Safety Association • Arkansas Environmental Federation 20 Slide 21: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/safety Occupational Health and Safety 111 Fund OH&S Administration ($649,720) Financial Data 3% Centrally Funded ($629,520) Self Funded ($20,200) 97% 112 Fund OH&S Industrial Hygiene ($32,000) 111 Fund OH&S Hazardous Waste ($182,212) Centrally Funded ($0) Self Funded ($32,000) 100% 8% Centrally Funded ($167,212) Self Funded ($15,000) 92% 21 Slide 22: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/safety Occupational Health and Safety * What would it cost outside UAMS? Industrial Hygiene Division We provide a myriad of Industrial Hygiene Services to the UAMS campus. Many of these functions include a respiratory protection program, an exposure assessment and control program, biosafety cabinet certification, ergonomic evaluations and indoor air quality evaluations. All of these services can be provided by private industrial hygiene firms on a consulting basis. • Required by OSHA • One Masters level and one Bachelors level industrial hygienist • OH&S Fee: No charge to departments • Outside hourly rate: $125 per hour Example: OH&S performs indoor air quality evaluations which take approximately 8 hours of an Industrial Hygienist's time, for which a private firm would charge $1,000. OH&S averages about 4 such studies each month. Asbestos Removal The UAMS Physical Plant hazmat team is certified to remove asbestos on the UAMS campus. The OH&S Environmental Programs Manager is certified as an asbestos inspector, and thus is qualified to plan, manage and clear asbestos removal projects in-house. • Required by Federal Law under certain circumstances • Function requires 4-8 hours to perform depending on scope of job • OH&S saves UAMS $500 to $1,000 on every asbestos removal project • Outside hourly rate: $125 per hour 22 Slide 23: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/safety Occupational Health and Safety * How do we save UAMS money? Hazardous Chemical Waste Management & Disposal Having a qualified chemical/environmental programs manager in OH&S (Louis Kiene, M.S. Environmental Programs Manager) presently saves UAMS nearly $50,000 per year in hazardous waste disposal costs alone. • The solvent profiling/bulk solvent disposal program conducted by Mr. Kiene reduces costs approximately 90% over the commercial lab pack alternative. Lab solvents comprise our largest single chemical waste stream (approximately 15,000 lbs per year). The bulk solvent program saves UAMS approximately $30,000 per year. • Pursuit of alternate disposal methods for non-RCRA waste, acid/base neutralization (performed in house) and CHEMSHARE (transfer of useable reagents to other on-campus researchers) results in an additional savings of $17,500 per year. 23 Slide 24: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/safety Occupational Health and Safety * How do we compare? Comparison group: Campus Safety, Health & Environmental Management Association (CSHEMA) benchmarking service. Participants: 78 participants…with 14 of them being medical centers. We compare ourselves both to the total group of participants and to a cohort of just the 14 medical centers. The comparison medical centers are as follows: 1) Boston University Medical Campus 2) Rush Presbyterian St. Luke's Medical Center 3) University of California, San Diego Medical Center 4) University of California, San Francisco 5) University of Chicago Medical Center 6) University of Colorado Health Sciences 7) University of Maryland, Baltimore 8) University of Texas, Health Science Center at Houston 9) University of Texas, Health Sciences Center 10) University of Texas, MD Anderson Cancer Center 11) University of Utah Hospital and Clinics 12) Wake Forest University School of Medicine 13) Washington University, St. Louis 24 Slide 25: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/safety Occupational Health and Safety * How do we compare? Total Occupational Health and Safety Program Costs per Institutional FTE 400 350 300 250 200 150 100 50 0 UAMS Medical Centers 25 385 108 2000 2001 104 Slide 26: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/safety Occupational Health and Safety * How do we compare? Total Chemical Waste Program Cost per Million Dollars Institutional Expenditures 400 350 300 250 200 150 100 50 0 UAMS Medical Centers All 26 381 329 2000 2001 81 83 Slide 27: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/safety Occupational Health and Safety * How do we compare? Total Chemical Waste Contractor Cost per Million Dollars Institutional Expenditures 180 160 140 120 100 80 60 40 20 0 13 16 Medical Centers All 27 174 129 2000 2001 UAMS Slide 28: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/safety Occupational Health and Safety * How do we compare? Radiation Safety Cost per Authorized User or Radiation Worker 600 500 400 300 200 100 0 100 85 UAMS Medical Centers All 28 506 244 2000 2001 Slide 29: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/parking Parking Operations Services Provided: 100% Self Funded at $1,859,648 • Maintain and provide 4,400 parking spaces to our 7,800 employees, 2,400 students and our 129,000 outpatient and 8,000 inpatients per year. • Provide convenient billing to all UAMS departments for courtesy parking, parking tokens, departmentally-paid parking, etc., totaling over $1 Million dollars. • Coordinate parking for all special events at UAMS. • Coordinate parking for all construction and renovation projects. • Maintain records and handle the collection of fees for the Chancellor for all UAMS parking violations, outstanding and paid. • Provide shuttle van and driver to assist our patients, visitors, students, or employees, needing transportation to other hospitals. Major John Stidham, Director Did you know our bus shuttle service to and from War Memorial Stadium costs Campus Operations $135,000 a year? • Provide convenient bus service to and from the UAMS campus, War Memorial Stadium, and other off-campus parking areas. • Clear all students, staff, and employees prior to leaving UAMS for any outstanding parking or violation fees. Regulatory/Compliance Responsibilities: • American with Disabilities Act (ADA) • Occupational Health and Safety Act (OSHA) • Arkansas Highway and Transportation Department • City of Little Rock Traffic Codes Professional Affiliations: • Arkansas Association of Chiefs of Police (AACP) • Arkansas Law Enforcement Training Academy (ALETA) • National Hostage Negotiator Association (NHNA) 29 Slide 30: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/parking CAMPUS PARKING MAP Lots not shown: Biomedical, Distribution Center, Mediplex, OPC Expansion, and VIP Lot. 30 Slide 31: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/physplant Physical Plant Services Provided: • Maintenance and repair of building utilities such as heating, plumbing, gas, electrical systems, and in special cases, fume hoods. Completed over 21,860 work orders totaling over 55,920 man-hours of labor. • Maintenance and repair of departmental equipment, i.e., some furniture, cabinets, fume hoods, refrigerators, lab equipment, ice machines, window a/c’s, etc. • Utility Service- We provide all utilities mentioned above to all of the campus through generation and/or distribution systems. UAMS is the largest user of electricity and natural gas in the county. • Construction and shop specialties such as cabinetry, carpentry, construction, electrical, elevators, grounds and landscaping, materials management, mechanical shop, plant engineering, power plant, safety and training, signage, and technology management. Lee Murray, Director Did you know we save the campus over $400,000 annually by performing maintenance & repairs on building automation controls through our inhouse Controls Shop rather than outsourcing this critical function? • Vehicle Fleet Operations-maintains a fleet of 50 vehicles to meet the needs of the campus community; this includes permanently assigned vehicles and daily rental vehicles. We have vans, trucks, and cars available. Responsible for maintenance, repairs, licensing, mileage tracking, and reconciling of credit card transactions. Also, responsible for accident reporting to the proper state agencies and insurance liaisons. Regulatory/Compliance Responsibilities: • Americans with Disabilities Act (ADA) • American National Standards Institute (ANSI) • Arkansas State Health Regulations • Environmental Protection Agency (EPA) • Joint Commission on Accreditation of Healthcare Organizations (JCAHO) • National Fire Protection Association (NFPA) • Occupational Safety and Health Administration (OSHA) • American Society of Heating, Refrigeration and AC Engineers (ASHRAE) • American Society of Mechanical Engineers (ASME) 31 Slide 32: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/physplant Physical Plant Professional Affiliations: • American Society of Healthcare Engineering (ASHE) • Arkansas Association of Healthcare Engineering (AAHE) • Association of Higher Education Facilities Officers (APPA) • Central Association of Physical Plant Administrators (CAPPA) • Arkansas Association of Facility Administrators (AAFA) • National Fire Protection Association (NFPA) • American Society of Mechanical Engineers (ASME) • American Society of Heating, Refrigeration and AC Engineers (ASHRAE) • Arkansas Hospital Association (AHA) • American Hospital Association (AHA) • American Society of Plumbing Engineers (ASPE) Lee Murray, Director Did you know we could provide 1,000 homes with electricity, 2,000 homes with heat and 3,000 homes with cooling from our central plant facilities? 32 Slide 33: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/physplant Physical Plant * Financial Data 111 Fund Physical Plant ($6,991,580) 112 Fund Vehicle Operations ($178,112) 29% Centrally Funded ($4,946,580) Self Funded ($2,045,000) Centrally Funded ($0) Self Funded ($178,112) 100% 71% 33 Slide 34: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/physplant Physical Plant * What would it cost outside UAMS? Vendor Name UAMS Physical Plant Plumbing Hill-Crest Plumbing Co. U.S. Rooter Arkansas Plumbing Systems $ 57.00 $ 59.50 $ 60.00 $79.50 $ 79.50 $ 90.00 Hourly Rate $21.10 Overtime Rate $31.65 Electrical Fleming Elec. Co. Little Rock Electric Co. I K Electric Co. $ 45.00 $ 55.00 $ 46.00 $ 60.00 $ 102.00 $ 90.00 Maintenance Arkansas Maintenance Co $ 75.00 $ 150.00 34 Slide 35: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/physplant Physical Plant Vendor * What would it cost outside UAMS? Vehicle Rental Rates Comparison Vehicle 15-passenger van 8-passenger van Mid-size car Truck Vendor Daily Rate $79.99 $79.99 $54.99 $79.99 Physical Plant Daily Rate $20.00 $20.00 $16.00 $16.00 National Car Hertz 15-passenger van Mini van Mid-size car Truck $119.95 $89.95 $46.95 $89.95 $20.00 $20.00 $16.00 $16.00 35 Slide 36: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/police Police Department Services Provided: • Crime Deterrence Police Dept.-100% centrally funded at $ 1,344,045 Security Systems-100% self funded at $ 19,950 • Protection provided 24 hours a day, 7 days a week, 52 weeks a year • Community training programs (McGruff, Be on the Lookout for (BOLO’s) announcements, and self defense training) • Escorts to vehicles • Rescue services (jump cars, door unlock, etc.) • Traffic citations and collections for Chancellor Carroll Alberson, Chief of Police Did you know that last year we patrolled 33% more area with only 1/2 the number of employees and only 1/3 the total operating budget of the University of Mississippi Medical Center? Regulatory/Compliance Responsibilities: • Americans with Disabilities Act (ADA) • Joint Commission on Accreditation of Healthcare Organizations (JCAHO) • Arkansas Law Enforcement Training Academy (ALETA) • Arkansas State Police (ASP) • Federal Bureau of Investigators (FBI) • Occupational Safety and Health Administration (OSHA) • United States Postal Inspector (USPS) Professional Affiliations: • Arkansas Association of Chiefs of Police (AACP) • Arkansas Narcotics Officers Association (ANOA) • Arkansas Campus Police Association (ACPA) • Arkansas Law Enforcement Training Academy (ALETA) • National Hostage Negotiator Association (NHNA) • United States Attorney General’s Association (USAGA) Did you know that our police officers are certified by the state of Arkansas, just like the Arkansas State Police? They received 2,288 hours in law enforcement training last year. 36 Slide 37: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/police Police Department * How do we compare? University of Arkansas for Medical Sciences Police Department University of Mississippi Medical Center Police Department $3,080,386 $2,849,559 92.5 % $230,827 7.5 % 86 25 2,916,738 sq. ft. $1.05 per sq. ft. 116,669 sq. ft. 8,000 1,865 Annual Budget Salaries Budget Salary % of Annual Budget Maintenance & Operating Budget Maintenance % Annual Budget Number of FTE’s Officers on Duty per Shift (avg.) Area of Jurisdiction Budget Vs. Coverage Area Coverage Area per Officer (avg.) Total Campus Employees Total Campus Students -inc. 548,156 sq. ft. off-campus & lots $1,155,349 $1,134,392 98.2 % $21,087 1.8 % 39 9 3,924,256 sq. ft. $.29 per sq. ft. 436,028 sq. ft. 7,800 2,400 37 Slide 38: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/police Police Department * How do we compare? Criminal Incident Comparison Little Rock Police Department (Vicinity of UAMS) vs. UAMS Campus 38 Slide 39: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/police Police Department * How do we compare? UAMS Campus 2000-01 Little Rock Police (Vicinity of UAMS) 2 20 88 171 75 146 19 2 39 Murder Rape Aggravated Assault Simple Assault Motor Vehicle Theft Burglary Liquor Law Violations Arson 0 0 0 9 0 1 15 0 Slide 40: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/police Police Department * How do we compare? Salaries of Certified Police Officers UAMS Police Minimum salary Maximum salary $23,194 $24,697 Little Rock Police* $28,080 $41,770 * Health Insurance for officers is also paid for by the LR Police Department 40 Slide 41: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/campusop Real Estate Management Services Provided: • Provide property acquisition services • Provide property management services • Upgrade & rehabilitate UAMS rental properties • Coordinate State leases for all UAMS departments • Stewards of UAMS off-campus real estate 100% Self Funded at $58,027 • Manage 24 rental units that are leased to the general public or UAMS employees/students • We maintain the grounds at off-campus locations, all rental properties, 13 vacant lots, and the Ed South Building (formerly KARN) • Promote the benefits of a safe, pleasant environment adjacent to UAMS to support campus well-being and a respectable image in the community Regulatory/Compliance Responsibilities: • HUD Guidelines • Fair Housing Laws • Occupational Safety and Health Administration (OSHA) • City of Little Rock Codes • Good Neighbor Agreement Professional Affiliations: • Association of University Real Estate Officials (AUREO) Judy Byrnes, Director Did you know that we currently rent out 24 conveniently located, reasonably priced homes for as low as $300-600 per month? Did you know we give UAMS employees and students a 10% discount on all rentals? This equates to more than one month free per year! 41 Slide 42: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/telecom Telecommunications / Mail Processing Services Provided: • Telephone service Resolved 1,081 troubles calls last year Moved, added or changed 7,014 phones last year Maintain 31 separate clinical phone systems Administer 3,234 Voice Mail boxes and 28 Automated Answering Applications Holly Naramore, Director Did you know we actually installed 33 miles of cable last year? Did you know that we have automated machines that can fold, stuff, address and label your bulk mailings, saving both time and money? Did you know that you can receive a discount for being a UAMS employee when purchasing your personal cell phone? Designed and established 16 Automatic Call Distribution groups • Cellular/Mobile Phone Service Track 602 Cellular/Mobile Phones • Cabling/Data services Installed 923 telephone and data jacks last year • Mail Processing services Full service post office (except COD and money orders) Process approximately 1.9 million pieces of Bulk Mail per year Distribute approximately 3.3 million pieces of mail per year • Radio paging services Manage 2,765 pagers 42 Slide 43: DEPARTMENT INFORMATION For more information, visit our website at: http://www.uams.edu/telecom Telecommunications / Mail Processing Regulatory/Compliance Responsibilities: • Americans with Disabilities Act (ADA) • Arkansas Department of Information Systems (DIS) • Federal Communications Commission (FCC) • Joint Commission on Accreditation of Healthcare Organizations (JCAHO) • National Electric Code (NEC) • United States Postal Service (USPS) Professional Affiliations: • Association for Telecommunications Professionals in Higher Education (ACUTA) • Healthcare Information and Management Systems Society (HIMSS) • Arkansas Users of Telecommunication and Information Systems (AUTIS) • International Nortel Networks Meridian Users Group (INMUG) • National Association of College & University Mail Services (NACUMS) • Central Arkansas Postal Customer Council (PCC) Holly Naramore, Director Did you know you can remotely forward your desk phone to your pager, cell phone or home phone? Did you know you can have two-way text messaging added to your cell phone? In some cases, this could eliminate the need to also carry a pager. 43 Slide 44: DEPARTMENT INFORMATION Telecommunications / Mail Processing * Financial Data 111 Fund Telecommunications Admin. ($205,407) 112 Fund Telecommunications Services ($2,156,704) Centrally Funded ($205,407) Self Funded ($0) Centrally Funded ($0) Self Funded ($2,156,704) 100% 100% 111 Fund Mail Processing ($1,069,742) 112 Fund Voice Mail System ($16,103) 20% Centrally Funded ($218,184) Self Funded ($851,558) Centrally Funded ($0) Self Funded ($16,103) 100% 80% 44 Slide 45: DEPARTMENT INFORMATION Telecommunications * What would it cost you outside UAMS? USPS 1st Class Presorted Mail (per piece) $ .34 UAMS Telecommunications $ .32 Lloyd Schuh Bulk Mail (per 10,000 pieces) $ 795 UAMS Telecommunications $ 185 Nortel Networks Cabling Installation (per hour) $ 278 UAMS Telecommunications $ 175 Alltel Moves/Adds/Changes (per hour) $ 48 UAMS Telecommunications $ 30 45 Slide 46: DOING OUR PART: HOW CAMPUS OPERATIONS COMPARES ASHE Healthcare Facility Benchmarking Survey (cont.) How does the Campus Operations Team compare with our peers? American College and University’s College Maintenance and Operations Cost Study (7th Annual) # of Participants: 1,500 Square Feet UAMS: 25th Quartile: 50th Quartile: 75th Quartile: 2,405,383 (Ranked 4th highest out of 71) 1,194,430 603,275 363,968 Net Cost per Square Feet UAMS: 25th Quartile: 50th Quartile: 75th Quartile: $ 1.71 (Ranked 11th lowest out of 71) $ 2.05 $ 2.59 $ 2.96 Net Cost per Square Feet UAMS: $ 1.71 National Avg. $ 3.93 Square Feet per FTE 25th Quartile: 50th Quartile: UAMS: 75th Quartile: 19,534 26,494 28,726 (Ranked 37th highest out of 73) 31,273 American College and University’s Maintenance And Operations Cost Study (30th Annual) Net Cost per Square Feet UAMS: $ 1.71 National Avg. $ 3.57 Salary per FTE 25th Quartile: UAMS: 50th Quartile: 75th Quartile: $ 40,732 $ 38,128 (Ranked 21st highest out of 71) $ 34,848 $ 29,789 ASHE Healthcare Facility Benchmarking Survey # of Participants: 81 Net Cost per Square Feet UAMS: $ 1.71 (Ranked 11th lowest out of 71) National Avg. $ 2.59 Costs include the following: Maintenance and operation costs, salaries, utilities, maintenance and grounds’ equipment and supplies, 46 outside contract labor, and other costs. Slide 47: DIVISION INFORMATION DIVISION FINANCES 47 Slide 48: CAMPUS OPERATIONS AS A PART OF THE MIX Comparison of Campus Operations Budget to Other Support Units 3% 4% 27% 13% Comparison of Support Units Budget to Other UAMS Units 10% Chancellor VC Finance VC Administration/Gov. Affairs VC Academic Affairs VC Institutional Advancement Campus Operations Information Technology 19% 32% 2% Support Units 90% Other UAMS Units Comparison of Campus Operations FTE's to Other Support Units 18% 2% 6% 13% Chancellor VC Finance VC Administration/Gov. Affairs VC Academic Affairs 17% VC Institutional Advancement Campus Operations Information Technology 41% 3% Comparison of Support Unit FTE's to Other UAMS Units FTE's 12% Support Units Other UAMS Units 88% 48 Slide 49: DIVISION FUNDING ACCOUNT SUMMARY Total Division Funds by Fund Type 17% Total 111 Funds ($12,346,385) Total 112 Funds ($2,993,614) 67% Total 114 Funds ($3,098,300) 16% 49 Slide 50: DIVISION 111 FUNDING ACCOUNT SUMMARY Distribution of the Campus Operations 111 Fund by Department ($12,346,385) Grand Total 111 Accounts Funding Source 22% 4% 6% Telecom m unications ($423,591) Police ($1,344,045) 40% 11% OH&S ($796,732) Cam pus Operations Adm inistration ($480,842) 3% 3% 4% Physical Plant ($4,946,580) Cam pus Housekeeping ($1,225,252) Nutrition Services ($2,299,572) Clinical Engineering ($500,722) 19% 10% Construction and Contract Managem ent ($329,049) Centrally Funded ($12,346,385) Self Funded ($3,508,879) 78% 50 Slide 51: DIVISION 112 FUNDING ACCOUNT SUMMARY 112 Fund Revenue ($3,374,722) Catering ($385,000) 112 Fund Expense ($2,993,614) Catering ($385,000) Clinical Engineering ($205,745) 73% 7% Clinical Engineering ($242,033) Telecomm unications ($2,438,652) Police Security Systems ($27,037) 72% 7% Telecom m unications ($2,172,807) Police Security System s ($19,950) OH&S Industrial Hygiene ($32,000) Vehicle Operations ($178,112) 11% 7%1% OH&S Industrial Hygiene ($32,000) Vehicle Operations ($250,000) 13% 6% 1% 1% 1% 112 Fund Net Revenue Over Expenses ($381,108)* 69% 10% 0% Catering ($0) Clinical Engineering ($36,288) Telecom m unications ($265,845) Police Security System s ($7,087) OH&S Industrial Hygiene ($0) Vehicle Operations ($71,888) 19% 0% 2% 51 * The Chancellor takes a 1/3 cut, or $127,036 of the total (112) net revenue. Slide 52: DIVISION 114 FUNDING ACCOUNT SUMMARY 114 Fund Revenue ($3,206,100) 2% CO Rental Properties ($63,000) 39% 59% Bookstore ($1,265,000) Parking ($1,878,100) 114 Fund Expense ($3,098,300) 2% 38% 60% CO Rental Properties ($58,027) Bookstore ($1,180,625) Parking ($1,859,648) 114 Fund Net Revenue over Expense ($107,800)* 17% 5% CO Rental Properties ($4,973) Bookstore ($84,375) Parking ($18,452) 78% 52 * The Chancellor takes a 1/3 cut, or $35,933 of the total (114) net revenue. Slide 53: DIVISION FUNDING ACCOUNT SUMMARY Total Self Funded Portion of Division Budget 44% 56% Self Funded 111/112/114 ($9,600,793) Centrally Funded Budget ($12,346,385) 53 Slide 54: DIVISION FTE SUMMARY Campus Operations FTE's by Department (400 Total) 1% 1% 14% 3% 3% Campus Operations Administration (5) Bookstore (5) Campus Housekeeping (56) Clinical Engineering (13) Construction Management (14) Nutrition Services (89) OH&S (15) Physical Plant (130) Parking Operations (13) Police Department (39) 5% 10% 3% 33% 4% 23% Rental Operations (1) Telecommunications (20) 54 Slide 55: 55 Slide 56: HOWEVER, THE WORK NEVER STOPS It is interesting to note that the total square feet of the Campus has grown by 2.5 times* in just 30 years, and will grow by another 480,000 square feet in the next 18 months. * excluding parking decks UAMS SQUARE FOOT GROWTH 3,000,000 2,500,000 SQUARE FEET 2,000,000 1,500,000 1,000,000 500,000 19 70 19 73 19 74 19 75 19 76 19 77 19 78 19 79 19 80 19 81 19 82 19 83 19 84 19 85 19 86 19 87 19 88 19 89 19 90 19 91 19 92 19 93 19 94 19 95 19 96 19 97 19 98 19 99 20 00 20 01 YEAR 56 Slide 57: CAPITAL RENEWAL/DEFERRED MAINTENANCE: A LIVING PROBLEM Growth in the size of the Campus has Outpaced the Physical Plant Budget. Campus Sq. Ft. Growth vs. Physical Plant FTE's / Budget Campus Square Feet T r e n d 1986 1992 1994 1996 1998 2002 1982 1984 1988 1990 2000 Total Physical Plant Budget Physical Plant FTEs Physical Plant Repairs/Mtnce. Budget 57 Year Slide 58: BUDGET REDUCTIONS OVER THE PAST 4 FISCAL YEARS Campus Square Foot Growth versus Divisional Budget Cuts (1999-2002) 2,500,000 2,000,000 1,500,000 1,000,000 500,000 0 -500,000 -1,000,000 -1,500,000 -2,000,000 -2,500,000 3% Cut (1998-99) Cum. Sq. Ft. Grow th Cum. Budget Cuts 96,000 (259,597) 3% Cut (1999-00) 420,345 5% Cut (2000-01) 457,740 Mandatory 3% Salary Budget & Salary Lapse Other Cuts Increase (2001-02) (2001-02) 457,740 457,740 474,222 Cum. Sq. Ft. Growth Cum. Budget Cuts (681,743) (1,396,227) (1,403,085) (1,756,262) (2,088,188) 58 Slide 59: FTE REDUCTIONS OVER THE PAST 3 FISCAL YEARS Campus Operations FTE's Beginning July 1st of each year 500 450 400 350 300 250 200 150 100 50 0 446 391 372 Actual FTE's Linear (Actual FTE's) 1999 2000 2001 59 Slide 60: 60 Slide 61: CAPITAL RENEWAL/DEFERRED MAINTENANCE: A LIVING PROBLEM Our Buildings Continue to Age: Buildings are constructed with a life expectancy of 20 years. Beyond that point, the systems are prone to failure, and repairs become unavoidable and expensive. Listed below are some of the Campus buildings that are over 20 years old and are overdue for extensive renewal or replacement. Building Old Hospital Shorey Building Dormitory Barton Child Study Center Computer Building EDII Building OPC OPC to Barton Bridge North Parking Deck Year of Construction 1955 1957 1959 1960 1969 1973 1977 1979 1979 1982 61 Slide 62: National studies show that for each $1 spent on Capital Renewal/Deferred Maintenance today, you can avoid $4 in future expense. The following buildings, currently under construction. will add to the Capital Renewal/Deferred Maintenance backlog: • Jackson T. Stephens Spine and Neurosciences Institute (225,000 s.f.) • Biotechnology Building (16,000 .s.f.) • College of Public Health (120,000 s.f.) • Arkansas Biosciences Institute (143,000 s.f.) 62 Slide 63: CAPITAL RENEWAL/DEFERRED MAINTENANCE: A LIVING PROBLEM Our reserves to address the Capital Renewal/Deferred Maintenance needs are dramatically less than required.. Accumulated Deferred Maintenance vs. Deferred Maintenance Spending $30,000,000 T r e n d $25,000,000 $20,000,000 $15,000,000 $10,000,000 $5,000,000 $0 19 82 19 85 19 88 19 91 19 94 19 97 20 00 Accumulated Deferred Maintenance Liability Deferred Maintenance Spending Year 63 Slide 64: CAPITAL RENEWAL/DEFERRED MAINTENANCE: A LIVING PROBLEM What should we do? • • • • Day by day, our facilities continue to age as new ones are being constructed… The National Average for Capital Renewal/Deferred Maintenance for Medical Universities is 4% of the Current Replacements cost. Currently, the Capital Renewal/Deferred Maintenance liability for UAMS stands at approximately $27 million. We must start budgeting for Capital Renewal/Deferred Maintenance today. Without adequate funding the problems will continue to grow. 64 Slide 65: 65 Slide 66: 66 Slide 67: Thank You ! 67