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Slide 1: Caring Culture | Open Communication | Unmatched Service | Personalized Solutions Presented to Christenson Electric By Pam Gottlieb and Alisha Johnson pamela.gottleb@paetec.com, alisha.johnson@paetec.com
Slide 2: Agenda            Financial Highlights Company Highlights PAETEC’s Network Products & Solutions Industry Focus Unmatched Customer Service Industry-Leading Customer Satisfaction The PAETEC Difference EFS EFS and how it works? The benefits of EFS to Christenson
Slide 3: Financial Highlights PAETEC is a Leading Communications Solutions Provider       Headquartered in Rochester, NY NASDAQ: PAET Approximately 4,000 Employees Revenue – $358.8 Million* Adjusted EBITDA – $59.5 Million* Free Cash Flow – $38.1 Million* *Q1’08
Slide 4: Company Highlights        Serving 82 of the Top 100 MSAs 4.1 Million Access Lines Equivalents 157,765 T-1s Installed 77 Voice Switches 39 Soft Switches 17,000 Owned Fiber Route Miles 24 x 7 x 365 Network Operations Centers: Cedar Rapids, IA; Charlotte, NC; Rochester, NY ISO 9001:2000 Certified Data Center - Conshohocken, PA 
Slide 5: PAETEC’s Network
Slide 6: Products & Solutions Solutions Communications Core Services Data  MPLS VPN  Dedicated Internet Access Value-Added Products & Services Voice  Dynamic IP  Conferencing Services  IP Hosted Telephony  Trader Voice Services  Local, Long Distance & Toll-Free Services  IP Contact Center Services Equipment  Allworx Phone & Network Systems Applications  PINNACLE Communications Management Suite Data Center Business Continuity  E-mail / Web Security  Fixed Wireless  Toll-Free Routing Services  Direct Trunk Overflow  Network Engineering & Consultation  Network Maintenance & Support  Colocation Services  Dedicated Server  Data Backup & Recovery  Data Backup & Recovery Security  MPLS VPN  E-mail / Web Security  Network Firewall  CPE Firewall  Toll-Free Routing Services  Direct Trunk Overflow  Network Engineering & Consultation  Network Maintenance & Support Managed Services  Managed Router  Expanded Rental  Network Performance Reporting  IP Hosted Telephony  IP Contact Center Services  Allworx Phone & Network Systems  Colocation Services  Dedicated Server  Data Backup & Recovery  Shared Web Hosting Financing  Equipment for Services  Equipment Rental
Slide 7: Industry Focus Government City of Baltimore Commonwealth of Massachusetts State of New York Financial Services Bank of America Citigroup HSBC Bank Wachovia Securities Healthcare American Breast Cancer Foundation Dartmouth Hitchcock Medical Center Lifespan MedStar Health State of South Carolina Hospitality Hyatt Starwood Hotels & Resorts Tempus Resorts The Palms South Beach Hotel Higher Education Stanford University Georgetown University Boston University Cornell University Professional Services Bond, Schoeneck & King Cadwalader, Wickersham & Taft Haylor, Freyer & Coon Stantec Retail Bobcat of Central Florida iPARTY Kinney Drugs Planet Hollywood
Slide 8: Unmatched Customer Service  65 dedicated Customer Service representatives 244 highly trained NOC technicians In 2007, 86% of all incoming calls were answered by a live person in 20 seconds or less Industry-leading customer retention of 99.7% (monthly average) (   Network Operations Center - Charlotte, NC  Network Operations Center - Rochester, NY
Slide 9: Industry-Leading Customer Satisfaction Telecom NPS Benchmarks PAETEC 22.7 BellSouth 16.08 Verizon 14.48  Net Promoter Score (NPS) measures highly satisfied customers PAETEC adopted the NPS methodology to measure the satisfaction of our customer base PAETEC employees’ bonuses depend on constant improvement of our NPS score  0 -5.7 SBC -8.45 AT&T -11.01 Qwest  -28.93 Sprint Data for non-PAETEC companies was gathered from the “Net Promoter Telecommunications Industry Report of 33 Telecommunications Companies – June 2006,” completed by Satmetrix Systems.
Slide 10: We Listen to Our Customers Customer Advisory Board Program Regional forums for knowledge sharing and relationship building between PAETEC and our customers 2007 Customer Advisory Board Meeting   Discuss business challenges Build the foundation for PAETEC’s product and service investments through customer feedback Access PAETEC senior executives Network with peers “I have been a CAB member for the past three years and value the program completely. The LEGO Group truly benefits from the products, services, and actions that result from CABs.” Joanne Zanetti, LEGO Systems, Inc.  
Slide 11: The PAETEC Difference    Profitable growth company National network presence Comprehensive suite of communications-related solutions Trusted business partner Dedication to providing unmatched service  