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Published:  May 25, 2010
 
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Slide 2: “There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” Sam Walton
Slide 3: “Treat every customer as if they sign your paycheck…because they do.” Unknown
Slide 4: “Customers are an investment. Maximize your return.” PeopleSoft ad
Slide 5: “A customer is the most important visitor on our premises. He is not dependant on us – we are dependent on him.” Unknown
Slide 6: now you know THE BOSS?
Slide 7: “To my customer. I may not have the answer, but I'll find it. I may not have the time, but I'll make it.” Unknown
Slide 8: “We make our money out of our friends. Our enemies will not do business with us.” Elbert Hubbard
Slide 9: “When you serve the customer better, there's always a return on your investment.” Kara Parlin
Slide 10: “Your best customers leave quite an impression. Do the same, and they won't leave at all.” SAP ad
Slide 11: HAIL the customer all
Slide 12: “Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?” Jeffrey Gitomer
Slide 13: If the shopper feels like it was poor service, then it was poor service. We are in the customer perception business. Mark Perrault
Slide 14: “Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” Peter Drucker
Slide 15: “Elevate customers as an asset of your business.” Jeanne Bliss
Slide 16: Compiled by Hilary Richard Sam kodwobrumpon@hotmail.com

   
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