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Slide 1: Enterprise 2.0 Practical use of Collaborative tools in Enterprise Aleš Čerin ISIT 09 Conference, Dolenjske Toplice www.edusatis.si
Slide 2: Web 1.0 / Web 2.0 • Web 1.0 – Something to offer / teach / give / sell – Place of control: administrator – One way, hierarchical. • Web 2.0 – Online discussions, collaboration, co-creation – Place of control: group – Networking e d u s a t i s . s i www.
Slide 3: Principles 2.0 1. Openness versus hierarchical 2. Peering versus closed 3. Sharing versus secretive 4. Acting Globally versus insulate www.edusatis.si
Slide 4: Collaboration Assumptions • Harnessing collective intelligence • Conversations are better than monologues • Co-creating supersedes hierarchy • Searching for synergy www.edusatis.si
Slide 5: Wiki Idea came from Wikipedia: “Let’s give people simple TOOL, to enable efficient COLLABORATION.” www.edusatis.si
Slide 6: Wikipedia? ip k d e a! i te En W se ri rp ki i sN i O W T i www.edusatis.si
Slide 7: Enterpise wiki/Wikipedia • Tool not encyclopedia • No vandalism • Collaboration not publishing • Small team not the whole planet www.edusatis.si
Slide 8: What is wiki? • Platform for SIMPLE creation, editing and linking internet sites • Three “buttons”: Edit - Write/Link - Save www.edusatis.si
Slide 9: What is wiki? Wiki = collaborative tool + collaborative culture www.edusatis.si
Slide 10: What is wiki? “Wiki is not just a name, but state of mind.” Camille Goksever www.edusatis.si
Slide 11: Enterprise Wiki MUST “Wiki is SIMPLE, SIMPLE, SIMPLE. For USER! If NOT, than it is NOT a wiki.” “WHAT should be SIMPLE?” www.edusatis.si
Slide 12: Enterprise Wiki MUST “CONTENT is KING in wiki.” “Fancy DESIGN? Could be, but not NEEDED.” www.edusatis.si
Slide 13: Use of Enterprise Wiki “Wiki is like Swiss Army Knife. VERSATILE.” “What is YOUR intened use?” www.edusatis.si
Slide 14: Project Management “Everything about project on one place. Accessible to all. Always. Everywhere.“ • Giving context: – documents, – extracting content, – more imporatant-forward/less importantbackward • Tool for new members of project team. www.edusatis.si
Slide 15: Documentation “Creation of user-friendly and efficient document. Together. In wiki.“ • Development of documents (SOP, working instructions, …) • Opinion making and checking • Approving of documents www.edusatis.si
Slide 16: Knowledge Management “Learning is the process of creating links. Wiki? Linking and giving context.“ • Knowledge capture (also “tacit” knowledge) • Sharing knowledge • Synergy www.edusatis.si
Slide 17: Meeting Management “Minutes from meeting – directly in wiki.“ • Agenda on wiki • E-mail: just for invitation to wiki. • Minutes • Projects/Tasks • Reports www.edusatis.si
Slide 18: Trainig Management “Trainings, workshops: Before, after - wiki.“ • Development of training • Training documentation • Organisation of training www.edusatis.si
Slide 19: More … • Intranet sites of organizational units, working groups, teams, individuals • Sharing information • Telephone Directory – editable • News, invitations, announcements, … www.edusatis.si
Slide 20: Collaborative MindMapping • Collaborative Concept Creation • www.mindmeister.com www.edusatis.si
Slide 21: Use of Collaborative MM • Concept of … • Document (SOP’s, Work Instructions, …) • Article • Book • Project • On–line Help + On-Line Handbook www.edusatis.si
Slide 22: Blog • Blogging is website with regular entries (writting, video, photos, …). • Enterprise blogging: internal/external www.edusatis.si
Slide 23: Blog • Internal use: • Enhance communication and culture in organisation • External use: • Marketing: Write about “our theme” – NOT directly marketing messages! • Branding, public relations: place for comunication with/between costumers www.edusatis.si
Slide 24: Microblogging • Short text updates: 140 characters • Informal communication medium for collaborative work • Internal (e.g. Yammer) and External (Twitter, Facebook) www.edusatis.si
Slide 25: Wiki introduction • People and processes NOT just tools! www.edusatis.si
Slide 26: Wiki Challenges “We shall reduce barriers for collaboration.” Stewart Mader • Technical: simplicity, needed features, … • Cultural: encourage collaboration, management, • Give placewande timei sfor learning ww. dusat .si
Slide 27: Wiki Challenges • Sharing: “This is mine! I don’t want to share!” “The love you get is equal to the love you give.“ The Beatles, The End www.edusatis.si
Slide 28: Wiki Challenges • Common disks, intranet, document management system “We already have this.“ www.edusatis.si
Slide 29: Wiki Challenges • E-mail: content is scattered in e-mail folders “Pošlji po e-pošti. Tega sem navajen.” www.edusatis.si
Slide 30: Wiki Collaboration vs Email Source: Sources and Methods Blog http://sourcesandmethods.blogspot.com www.edusatis.si
Slide 31: Wiki Challenges • Management support: encouraging, manager as example, assignement of wiki gardener … “Send me on E-mail.” www.edusatis.si
Slide 32: Wiki Challenges • Wiki as a “garbage bin” – NO structure • TOO MUCH structure “Yes, both can kill your wiki.” www.edusatis.si
Slide 33: Wiki Challenges • Shift from “reader” to “creator” • 90/9/1: Also in enterprise? “I won’t edit my colleague’s content!“ www.edusatis.si
Slide 34: Wiki Challenges culture • Allowing development of reading • Development of writting culture (blogging) “On my job I can do only what I am told to do.” www.edusatis.si
Slide 35: Wiki Challenges • Development of wiki culture and habits: – collaboration, communication, – co-creation and team work, – Win-win culture, – RSS. “What does this orange sign mean?” www.edusatis.si
Slide 36: Wiki Challenges • Security: share everything what you wish to share and protect everything what you must protect. “So, everybody will see what we are doing?” www.edusatis.si
Slide 37: Wiki Challenges • Wiki platforms – Hosted wiki/wiki on internet/intranet wiki – MediaWiki, TikiWiki, DokuWiki, Confluence, Wikispaces, … – WYSIWYG or just markup? www.edusatis.si
Slide 38: Conclusion • Many different uses of Enterprise 2.0 tools – find right one. • Gradual implementation and patience. • Tools of future. • Culture. www.edusatis.si
Slide 39: Curious? More info? – Blog: www.edusatis.si/slo/category/blog – Edusatis wiki: www.edusatis.si/wiki – Facebook: www.facebook.com/alescerin – Skype: alescerin – E-mail: ales@edusatis.si – Mobile phone: +386 41 789 188 www.edusatis.si