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Slide 1: Auto Attendant Insurance Agent needs help answering calls Challenge: An insurance agent called and needed a way to direct his clients to claims and pay by phone service when he could not answer the calls. He was using an antiquated answering machine and giving out busy signals to clients, who were growing frustrated. The answering machine said ‘Please hang up and dial the toll free number for claims’ and people were upset because they had to take the time to find a pen and paper and write down another number to call. Solution: I suggested that the agent take advantage of our personal customer support and setup. We customized an autoattendant that would pick up on his phone after four rings or if his rollover lines were busy. When the person got the auto attendant, they could choose an option to go directly to claims (when the press ‘1’ we forward to the claims call center), press an option for pay-by-phone, or press a third option to leave a message for the agent. When the message was left, the agent was immediately notified with an email alert. Results: The agent has so much more time to concentrate on his clients. His clients are satisfied and happy that they no longer receive busy signals and they don’t have to wait if they need to speak to claims, especially in an emergency situation. The insurance agent threw his answering machine away, and uses us as his trusted method of routing his clients to where they need to go. Contact US Call or Email Us - 877-599-6500 We want to talk with you! Our sales representatives are available from 8 a.m. to 5 p.m. CST to assist you in answering any questions you may have regarding our PBX phone services. Sales - Ext 12 - sales@messagingservice.com Customer Service - Ext 11 - service@messagingservice.com Billing - Ext 16 - billing@messagingservice.com Website: http://www.messagingservice.com