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Slide 1: Next Gen Digital Reference Tools Computers in Libraries 31 March 2009 Madeline Kriescher Acting Circuit Librarian U.S. Courts Library, 10th Circuit, Denver, CO Computers in Libraries 31 March 2009 madeline_kriescher@ca10.uscourts.gov
Slide 2: IM Reference – How’s and Why’s        What are the core values of your library, who are your patrons, what do they want? What are your goals? Do you have a timeline? How will the service be funded? What kind of software will you need? How much staff time is involved? Will you need to hire? How will you train staff and secure patron buy-in? How do you effectively market the service?
Slide 3: Traditional v. Virtual Service    Is the reference desk obsolete? NO! E-mail is “old school” but it’s the preferred method of virtual reference service for the court. Slowly introducing other forms of virtual reference service.  Text a librarian  Teaching opportunities  Chat
Slide 4: Social Networking Facebook comes to the court…or not?  Using social networking for collaboration.   Twitter  Ning  J-Net  YoungFeds  Blogs and blawgs – internal and external.
Slide 5: Virtual Reference in CO
Slide 6: AskColorado       AskColorado is a real-time (chat) online service for information and research help provided by Colorado libraries. AskColorado is a collaborative project among libraries of all types throughout the state. Funding comes from Colorado State Library and LSTA grants, as well as other state and local monies. At any time, 2-5 library staff members are working. Uses Tutor.com to answer online questions. U.S. Courts Library is a referral library (questions by email).