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Slide 1: Direct Connect Direct Connect
Slide 2: Direct Connect About Avenues  Avenues is a leading provider of internet payment processing solutions in South Asia that is supported by a wide network of financial institution partners, merchant partners and Independent agents.  It is headquartered in Mumbai, India and has subsidiary companies in USA, Singapore and China.  Avenues has three Business Units  Avenues Commercial Services  Avenues Travel Industry Services  Avenues Community Related Services
Slide 3: Direct Connect Abou t ResAvenue Direct Connect  Direct Connect is India’s only Multi-lingual Internet Hotel Reservation System with an inbuilt Multi-currency, Multi-payments Options Online Payment Solution.  Direct Connect offers the hospitality industry advanced features not available with any other booking engine.  Direct Connect enables hotels to accept reservation from anyone, anywhere, anytime, thereby maximizing their revenue from the Internet.
Slide 4: Direct Connect What i s unique about Di rect Connect? Multi-lingual  Users can choose to complete the reservation process in any of the 9 major international languages available.  A hotel will not lose a sale because the customer can now book in his own language.  Such a wide range of international language choices enhances the brand image of the hotel.
Slide 5: Direct Connect What i s unique about Di rect Connect? Multi-currency  Direct Connect operates on a global scale. To ensure the maximum transaction coverage, ResAvenue Direct Connect enables hotels to accept payment in multiple currencies.  Direct Connect offers hotels the facility to transact in 20 different currencies as:- USD, GBP, Euro, SGD, INR, MYR, OMR, AED, CAD, CHF, HKD, AUD, CZK, DKK, HUF, JPY, NOR, NZD, SEK and BHD  This covers all major currencies customers use to trade at the global level.
Slide 6: Direct Connect What is unique about Direct Connect? Multi-payment Direct Connect has 5 payment modes:  Credit Cards: Customers can pay through any of the 8 major international credit cards.  Net Banking: Customers from India, China and Singapore also have the option of paying through their Internet Banking Accounts. We have partnered with 22 Indian, 17 Chinese and 3 Singaporean banks.  Debit Cards: Customers from India can now also pay through their Debit cum ATM cards.  Indian Customers can also have a Cash Card & Mobile Payment option and Debit cum ATM cards.
Slide 7: Direct Connect Payment Options: Credit Cards  With all major cards processed, Direct Connect gives your guest the freedom to choose.  9 out of 10 credit card bookings are made using one of the 8 major credit cards we provide.  Moreover, the use of online credit payment is increasing, thus improving your chances of getting an online booking. Back
Slide 8: Direct Connect Payment Options: Net Banking (India)  Despite low penetration of credit cards in India, you can count an additional 170 million Indians as potential customers with our unique service of the country’s 17 leading Internet banking providers.  Net Banking is used more as compared to credit cards in India thus increasing chances of bookings.  With tie ups with major private banks, net banking payment gets so easy. Back
Slide 9: Direct Connect Payment Options: Debit Cards (India) Many Indians do not have a credit card but hold a debit card. By processing Debit Cards, Direct Connect expands your guest base to include these audiences.
Slide 10: Direct Connect Payment Options: Cash Cards & Mobile Payments (India) Indian Customers who do not have a credit card or a net banking account can pay for products or services via their mobile phones or with a cash card. Back
Slide 11: Direct Connect Value Added Services  GDS and IDS connectivity Direct Connect in association with Pegasus can seamlessly connect you to the leading global distribution systems - Sabre, Galileo, Amadeus and Worldspan through the Pegasus Switch. These GDS channels can effectively reach 99% of all global travel agents. It will also list your hotel inventory on Expedia, Orbitz, Travelocity, CNN Traveller and 2000 other travel websites.  ResAvenue Channel Connect Avenue is a wholesaler of room inventory and is looking to partner with your esteemed organization to source your room inventory and offer it to 1000’s of B2B global travel agents and also give your hotel global distribution through our online and offline travel agents and affiliates.
Slide 12: Direct Connect Value Added Services  Voice Reservation Services Cater to guests who prefer to reach you through the telephone for reservations – without allocating precious resources to set up a voice handling system. With the ResAvenue Voice Services in play, our state-of-the-art call centre will deliver high quality service to telephonic reservations from guests from around the globe at a low cost. Private Label Service also available.  Search Engine Marketing ResAvenue Direct Connect in conjunction with eBrandz brings special packages for the hospitality industry. eBrandz is a Search Engine Marketing (SEM) company with vast experience of over 500 successful Search Engine Marketing campaigns. These campaigns have special features which will drive quality traffic to the hotel website and will deliver great value for your hotel property.
Slide 13: Direct Connect The Gu est's Perspective Step 1: The Customer visits your hotel website. Step 2: He decides to reserve a room. Step 3: He clicks on the ‘Reservation’ Button. Step 4: Selects a Room Type from your available inventory. Step 5: Pays through his credit card or net banking account. Step 6: Receives an instant room confirmation via email. The entire reservation process is simple & quick.
Slide 14: Direct Connect Just a Cli ck Away Seamless Integration Direct Connect works from your own website. To book, your guest simply clicks the reservation link on your website.
Slide 15: Direct Connect Entirely Customi sable Direct Connect’s customizable controls allows your booking interface to be an identical reflection of your group’s/hotel’s home page Back
Slide 16: Direct Connect 3-Step Reservation Process From Look To Book In Just 3 steps! 1 Select dates and rooms 2 Book his chosen room(s) 3 Confirm his choice by paying either with a credit or debit card 4 Receive instant confirmation of booking status; confirmed/on request
Slide 17: Direct Connect Reward Loyalty With Direct Access The Latest In Contract Management Contracted rates for travel agents and corporates, each with private access, dramatically reduces paperwork while catering to the client’s need for a faster, efficient booking process Back
Slide 18: Direct Connect Enabled for the World Personalized service to a Global Market  The world’s first direct billing of multiple currencies allows pricing in 9 currencies to offer your guest the security of a local transaction  Allow customers the comfort and convenience to choose from 9 major international languages
Slide 19: Direct Connect The Power of Choice Communicate!  Ensure your guests are never out of options with Direct Connect’s unlimited ceiling on room/package variations  Each room can be individually described as befits it  Win-Win: Per occupant rates give guests treasured flexibility while meeting your business needs  Visual-proof: Make use of the unique visual feature alongside each room  More than one: Multiple room numbers and types can be booked in one transaction  Retain his attention by offering an instant status: Available & Sold out
Slide 20: Direct Connect Instant Avai lability Status Accommodation Available Proactive Response  Availability of realtime inventory is provided in less than a second  Proactively, since Direct Connect queries all available inventory, guests are rarely turned away No Rooms Available for the period selected. Accommodation Not Available Try Other Dates
Slide 21: Direct Connect Seven – In- One Seamless, Synchronized Direct Connect is the only reservation system in the world to offer 7 booking features in one, seamlessly integrating into each other, culminating with the payment gateway Bill synopsis with amend facilities Guest history card Auto form-fill for return guests Permission-based e-newsletter Rooming list Multiple option features menu Payment gateway
Slide 22: Direct Connect Synopsi s Reflects Billing Preventive Measures A simple synopsis in an easy-to-read format before the card transaction, considerably reduces amendments, charge backs
Slide 23: Direct Connect Guest Hi story Card Know Your Customer  Auto form-fill feature for return guests speeds up reservations  Permission-based e-marketing facility allows for focused campaigns to receptive audiences  Unique booker ID segregates travelers from bookers for enhanced security and relationship building  Comprehensive GHC provides the best information yet for registration
Slide 24: Direct Connect Rooming List, Special Features Room For Improvement  The first-ever rooming list provided for guest usage is a major improvement in online reservations  Not just rooms, special services too can booked prior to arrival, a trend rapidly developing in the West  Always be one step ahead: Arrival and departure details are now mandatory
Slide 25: Direct Connect Payment Options Never Lose A Sale!  The world’s only reservation system to offer credit and debit banking facilities  The world’s largest bouquet of payment options ever available to a hotelier in a single interface ensures your guests are almost never out of a choice to pay for your service  Direct Connect is always committed to increasing its portfolio of banking partners
Slide 26: Direct Connect ResAvenue Schemes  Premium & Economy Plan: Direct Connect will collect the entire reservation amount from the guest during the time of online reservation and pay to the hotelier on a weekly basis after deducting the reservation fees.  Popular Plan: Direct Connect will charge the guests credit card a “Non-refundable Reservation Guarantee Deposit of Total Room/Package Charge". during the online reservation. The Hotelier can charge the Remaining Room Charges, plus any service charges and local taxes through the customer's credit card provided by Direct Connect at the hotel counter at any time.
Slide 27: Direct Connect Securi ty Guaranteed Direct Connect has achieved the new PCI DSS 1.1 Standards of Compliance, which makes it one of the most secure payment gateways in the world. The highest level Verisign certificate, Internet’s best security service, is posted prominently on the booking page as an assurance of our commitment to security
Slide 28: Direct Connect Securi ty Guaranteed Direct Connect employs the best in online security. Daily testing is done to maintain its Hacker Safe Secure Certificate. The latest certification by Visa and MasterCard ensures additional levels of security.
Slide 29: Direct Connect Real Time Verification Process Payment Authorisation Request Payment Gateway Confirmation invoice, auto-mails and alerts are generated 3 21 Direct Connect has a strict card verification process is done in real-time and takes only three seconds. Acquiring Banks
Slide 30: Direct Connect Real Time Confirmation  Only valid cards graduate to a confirmed room booking with advance payment  Instantly generated room detail and booking invoices support a comprehensive autoemail sent to the guest as proof of transaction  You can `close’ a deal and get paid even before your guest arrives. That’s peace of mind for both parties
Slide 31: Direct Connect Direct Connect: Client List Visit: www.ResAvenue.com/aboutus/clients.jsp to view a more elaborate client List
Slide 32: Direct Connect Our Offi ces Avenues India Pvt Ltd (India) Plaza Asiad, Level II, S. V .Road, Santa Cruz (West), Mumbai 400054. India. Ph:- +91-22- 67425555 / 26000816 / 32913622 / 66920419 Fax:- +91-22- 26480772 / 67425542 Avenues Inc. (USA) 171 Madison Avenue, Suite No. 1006, Avenues Ltd. (China) Nap Building, New York, 1001-2, New Victory House, NY 10016. USA. 93-103 Wing Lok Street, Central, Ph:- +1 212 685 6060 H.K. (SAR). China. Fax:- +1 212685 6030 Avenues World Pte Ltd (Singapore) 80 Raffles Place, UOB Plaza 1, Level 36-01, Singapore 048624 Ph:- +65 63254802 Fax:- +65 63254803
Slide 33: Direct Connect Di rect Connect: At a Glance  The Direct Connect booking engine seamlessly integrates into your branded hotel website  Built-in payment gateway with GDS, IDS connectivity  The only system with Multi-Payment Options  The only system to process payments in 27 different currencies for e.g. USD, GBP, Euro, SGD, INR, MYR, OMR, AED and BHD  All-In-One: FIT, TA, corporate, sales offices, special services  Multi-lingual: Complete booking in 9 widely spoken global languages  Complete Customisation: Entire booking with your colours, words, pictures, logos  Complete control: All inventory, rates, packages and accounts managed by the hotel  Additional Services Available: Global Agent Commission Payment System, ResAvenue Channel Connect, Voice Reservation Services and Search Engine Marketing.  No investment in software and infrastructure. No hidden cost  Free training, after-sales-support