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Slide 1: FOG CLOUD COMPUTING 20 May 2010
Slide 2: The Company and the Insurance Market 1871 1928 1945 1948 1975 1980 1990 1994 1996 Founded in Porto under the name "Companhia de Seguros Tranquilidade Portuense". First branch opened in Lisbon Opening of operations in Angola Opening of operations in Mozambique Nationalized Merged with “Garantia Funchalense” and “A Nacional” Reprivatized Life line of business Begining of operations in Spain using BES-Espanha as the main distribution channel Integration of all lines of business in a multi channel environment 2006 Launching of SEGUROS LOGO S.A. (Head office in Porto) 2008 José Vera FOG 20 May 2010 .2.
Slide 3: The Company and the Insurance Market Insurance Market (2008) – – – – – 85 Companies Operating; 11.295 employees; 27.424 intermediaries; Market value:15,336 M€; Combined profitability of: -22 M€. José Vera FOG 20 May 2010 .3.
Slide 4: IT costs in Tranquilidade • IT Cost (cost + amortization + Employee costs) 21 19 18 14.4 12.3 Number of Companies 1 2005 1 2006 1 2007 2 2008 4 2009 • Tendencies – – – – – Huge pressure for mobility and remote access; Need to provide Real Time tools for the partners; Cost increase not indexed to increase of capacity; Heavy regulations; CHURN increasing. 20 May 2010 .4. José Vera FOG
Slide 5: Challenges... Company • • • • International operations; “Direct” operations in multiple geographies; Reduce costs; Products... More and more complex... Partners • • Better and faster support; Increase the number of partners capable of real time policy emission and First Notice of Loss. (2007-> 600 ; 2009 -> 2700); Increase the number of services provided to partners. • José Vera FOG 20 May 2010 .5.
Slide 6: Rethink the IT function • Rethink our IT “ecosystem” CORE Policy Management Claims Management Financial Workflow Printing e Finishing EMail Project Management Fax Server Nova missão do IT The IT mission is to CORE develop and maintain Policy the CORE applications Management Support Claims Management Printing e Finishing EMail As much as possible SAAS applications – Best of Breed Workflow Financial Project Management Fax Server José Vera FOG 20 May 2010 .6.
Slide 7: Implementation Strategy 1. New platforms and renewal of legacy applications according to the new paradigm. 2. Migration of all frontends to salesforce.com 3. Migration of desktops to LINUX; email and OFFICE to GOOGLE APPS and OPENOFFICE 1. Reposition base technologies:  Pay per use;  Leave the mainframe;  Massive adoption of LINUX;  Multi Company; Multi Geography 1. All applications WEBBASED (multibrowser) José Vera FOG 20 May 2010 .7.
Slide 8: EXAMPLE: Email and Corporate Productivity Universal Access: • • • Strategic Vision; Strong Roadmap; Excellent SLA. Totally aligned with our Multi-Browser strategy: Why Google APPS? • • Very well thought WEB user interface and already known to most of the users); Excellent integration between the different tools. Total Mobility: • • Device independent; Supported on multiple devices. José Vera FOG 20 May 2010 .8.
Slide 9: Change Management 1 Pilot with Top level Executives: • Strategy and adoption communicated through formal channels; Top Executives and Team leaders – First to Adopt • 2 Key Users – Power Users: • Each Department chose who the “solution Champions” would be; Pervasive Training • 3 By Decree.. • ... José Vera FOG 20 May 2010 .9.
Slide 10: EXAMPLE: Email Migration • • • • Over... Took 3 months from start to finish; Fully adopted; Projected savings fully accomplished; User acceptance above 75% José Vera FOG 20 May 2010 . 10 .
Slide 11: Status of the project Mesures Core Applications • All Applications Web Based – No fat Clients left Impact Aplicações Suporte • All support applications have been externalized: • Fax server; • Email • Project Management; • Compliance; • Etc. Strong impact on HELPDESK and application life cicle Linux • Half way on LINUX massification José Vera FOG 20 May 2010 . 11 .
Slide 12: NEXT STEPS Reposition of Security policy – Redefinition of internal/external network concepts; – Substantial change in authentication; encryption and authorization mechanisms to take full advantages of the new infra structures. Adoption of new frontends in all the companies and geographies SalesForce.com – Leverage the gains and functionalities across the entire group. – Rationalize development and maintenance. – Compliance with the available directives for Disaster Recovery and Business continuity; – 24x7 availability; – Cost Reduction; – Increase agility. Objectivos José Vera FOG 20 May 2010 . 12 .