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Slide 1: Ferramenta de Busca Portal Search To Improve Productivity IBM OmniFind Enterprise Edition © IBM Corporation 1
Slide 2: What do knowledge workers need to be productive? • Access to the right information … • At the right time … • In the context of a business process or the application they’re using. 2 © IBM Corporation
Slide 3: Common Intranet Portal Scenarios Sales and Marketing “Where is the latest sales presentation?” Claims Agent “Where are the documents for this claim?” Business Executives “How many new customers did we acquire last quarter?” l Search Collaboration RDBMS ECM File System Portal repository 3 © IBM Corporation
Slide 4: Market Observation • 70% of portal buyers deploy for internal use • Most common driver is to improve productivity • 60% of knowledge workers want improved search on their company’s intranet • Search in most enterprise portals is limited in scope to only the data stored in the portal repository, and lacks features to drive adoption 4 © IBM Corporation
Slide 5: OmniFind Enterprise Edition addresses Portal search limitations • The right scope of information – Enterprise-wide content reach Access to the right information … • The right security entitlements – Native document-level security • The right search results – State-of-the-art relevancy • The right language – Support for over 50 languages • The right response times At the right time … – Distributed query processing/indexing • The right availability – High availability configurations In the right context. 5 • The right level of integration – Rich WebSphere Portal integrations © IBM Corporation
Slide 6: When do you need OmniFind Enterprise Edition? • Users need secure access to content stored inside and outside of WebSphere Portal • Users need to go beyond basic keyword search for more meaningful results • You need to search more than 800,000 documents per index • You want to not only search but also analyze content for greater insight • Users want advanced search features typically found in internet search engines 6 © IBM Corporation
Slide 7: Potential WebSphere Portal Search Experience 7 © IBM Corporation
Slide 8: Potential WebSphere Portal Search Experience “Did you mean” synonym expansion provides one-click access to other potentially relevant queries or can be used for spell correction 8 © IBM Corporation
Slide 9: Potential WebSphere Portal Search Experience Quick Links to URLs for specific keywords 9 © IBM Corporation
Slide 10: Potential WebSphere Portal Search Experience Dynamic summaries with keyword highlight 10 © IBM Corporation
Slide 11: Potential WebSphere Portal Search Experience Site collapse 11 © IBM Corporation
Slide 12: Potential WebSphere Portal Search Experience Secure search of a wide array of enterprise content 12 © IBM Corporation
Slide 13: Potential WebSphere Portal Search Experience Queries issued from the Portal search bar can be automatically redirected to OmniFind EE 13 © IBM Corporation
Slide 14: Potential WebSphere Portal Search Experience Search for higher-level concepts such as people’s names, phone numbers, part numbers, etc., not just keywords 14 © IBM Corporation
Slide 15: WebSphere Portal Search Center Integration You can now scope your search to just EE sources or all sources Secure access to a wide variety of enterprise content directly from within Search Center 15 © IBM Corporation
Slide 16: Expose users to OmniFind Enterprise Edition risk-free • If you’re a WebSphere Portal 6 Enable or Extend customer … • You’re entitled to limited use IBM OmniFind Enterprise Edition … • One processor per enterprise … great for a pilot deployment • It’s part of the WebSphere Portal 6 package … • The download is available through the Passport Advantage Web site. For more information on the limited use license of OmniFind Enterprise Edition, visit: http://www-306.ibm.com/software/data/enterprise-search/omnifind-enterprise/portal.html 16 © IBM Corporation
Slide 17: Not for Leave Behind! WebSphere Portal and OmniFind EE Customer Examples 17 © IBM Corporation
Slide 18: IBM Uses WebSphere Portal and OmniFind EE Challenge • 300,000+ globally dispersed employees need fast and relevant access to diverse content • Information scattered across Web pages, Domino, blogs, wikis, fora, etc. • Productivity loss due to time-intensive searching for information; uninformed decision making Solution • IBM OmniFind Enterprise Edition • Supports 300,000+ employees worldwide, over 25M pages indexed, sub-second response • Social tagging of content for improved relevancy • Selected among 10 best intranets in 2006 Benefits • Realizing more value from organic information • Improved employee productivity OmniFind Enterprise Edition 18 © IBM Corporation
Slide 19: WebSphere Portal + Secure Enterprise Search • Improve knowledge worker productivity  ... by making it easier and quicker to find relevant information, and delivering a richer search experience • Maximize enterprise content investments  … by making WebSphere Portal, Domino, SharePoint, database, ECM, and other relevant content easily accessible • Achieve breakthrough levels of business insight  … by leveraging the OmniFind platform to build high-value, textanalysis-based applications • While minimizing Total Cost of Ownership  … simple, pre-built integrations … 19 © IBM Corporation
Slide 20: Additional Slides © IBM Corporation 20
Slide 21: Search and Browse Using Categories 21 © IBM Corporation
Slide 22: Search and Browse Using Categories Categories defined via administratorspecified queries allows users to combine searching and browsing 22 © IBM Corporation
Slide 23: Search Application Customizer (w/o programming) Immediately preview the changes here Select from over 100 customization options here 23 © IBM Corporation
Slide 24: Search Application Customization using SIAPI • SIAPI is the strategic IBM API for indexed and search – Well-defined and full featured Java API – Currently supported by both OmniFind and Portal • Robust search syntax (+ - ^ ( ) " : <space> = ~ * $ < > | @ # ‘ ) – Fielded and Parametric (numeric) search – XML fragment search (e.g., <book><#author/></book>) Search string augmented with selections as fielded expressions String qstr = “ +ignition +wires site:www.ford.com model:Lincoln ” Query q = factory.createQuery(qstr); ResultSet rset = searchable.search(q); Result r[] = rset.getResults(); for (int k = 0; k < r.length; k++) System.out.println("Result “ + r[k].getDocumentID()); 24 © IBM Corporation
Slide 25: Rich WebSphere Portal Integrations • Crawling – WebSphere Portal Pages via the Portal seedlist – Workplace Web Content Management (IWWCM) via the Web crawler in Portal 5.1; via the IWWCM seedlist in Portal 6 – Portal Document Manager (PDM) via Content Edition PDM connector, with native security support • User Interface – – – – Fully supported interface through the OmniFind EE search portlet Deploys in minutes via an automated script Universal Search Center integration (Portal 5.1 and 6.0) Search Bar redirection to OmniFind EE search portlet • Security – Proxy, SSO and SSL support when accessing WS Portal 25 © IBM Corporation
Slide 26: Extensive Lotus Domino Support • OmniFind EE offers rich support for Domino using specialized crawlers  Lotus Notes 5.x, 6.0.x, 6.5.x, 7.x  Quickplace 6.5.x, 7.x  Domino Document Manager 6.5.x, 7.x • • • • Support for native document-level security  ACL indexing and real-time verification Uses native Domino interfaces (NRPC or DIIOP) Support for fielded search, beyond “Dublin core” fields Support for Domino on Windows, Linux, UNIX, and iSeries platforms 26 © IBM Corporation
Slide 27: OmniFind Enterprise Edition Content Reach Web • HTTP • HTTPS • WebSphere Portal Web pages • WebSphere Portal Document Manager • IBM Workplace Web Content Management • Newsgroup (NNTP) • Lotus Notes databases • Domino.doc • QuickPlace • MS Exchange • Windows SharePoint Services • Windows file systems • UNIX file systems Collaboration ECM Database Mainframe: VSAM, IMS, CA-Datacom, Software AG Adabas For a complete list, visit: http://www-306.ibm.com/software/data/enterprise-search/omnifind-enterprise/requirements4.htm 27 © IBM Corporation
Slide 28: Native Document-Level Security for Many Sources • Lotus Notes/Domino • WebSphere Portal Document Manager • WebSphere Portal pages • Domino Document Manager • Lotus QuickPlace • IBM Content Manager • FileNet CS • FileNet P8 CM • Hummingbird DM • Windows File System • Windows SharePoint Services • EMC/Documentum • Open Text Livelink • WebSphere Portal Web Content Management 6.0 ACL indexing AND real-time verification for maximum security 28 © IBM Corporation
Slide 29: OmniFind EE Identity Management Component Just as users would be prompted for their credentials when accessing the native data sources individually, OmniFind prompts for those credentials required to determine access to secured documents that have been indexed Administrator’s Console 29 © IBM Corporation
Slide 30: OmniFind EE Identity Management Component • Prompted during initial login to OmniFind EE – Subsequent prompts only when security changes • Can disable domains when credentials unknown – Will not be prompted again but will not get results from those domains • Can always go back using “My Profile” tab End User’s Search Application 30 © IBM Corporation
Slide 31: Getting Started in Three Easy Steps … 1) Install OmniFind EE on a separate server 1) Run OmniFind EE install script on Portal 1) Configure OmniFind EE search service 1 OmniFind Portal 2 3 31 © IBM Corporation
Slide 32: Hardware Configuration Options Number of servers Number of CPU licenses CPU configuration (*) Memory required per server Total disk space (**) Maximum # of docs Maximum # of collections QPS High Availability or failover One One One Two Two Two Four Four Four 1 2 4 2 3 6 5 10 16 1 2 4 1/1 2/1 4/2 1/2/1/1 2/4/2/2 4/8/2/2 2 4 8 2/2 4/4 8/8 4/8/4/4 4/8/8/8 8/16/10/10 10 GB 200 GB 500 GB 20 GB 400 GB 2000 GB 500 GB 5000 GB 5000 GB 100K 2M 5M 100K 2M 10M 2M 20M 20M 1 2 2 1 2 5 2 5 5 1 2 5 2 2 5 5 8 8 No No No Yes Yes Yes Yes Yes Yes Note: Using federation over multiple indexes, IBM OmniFind Enterprise Edition can scale to approximately 100M documents. (*) Distribution of CPUs per server (crawler / indexer / search runtime 1 / search runtime 2) (**) Assumes an average document size of 20kb 32 © IBM Corporation
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Slide 34: Backup (OmniFind Discovery Edition) © IBM Corporation 34
Slide 35: OmniFind Discovery Edition for Self-Service Portals Description Helps organizations quickly deploy business driven solutions that increase revenue and reduce support costs by providing a rich understanding of user intent and application context to help people quickly find the information they need to answer questions, solve problems and make purchases. Unique Capabilities • Product Functionality – Contextual Understanding – Extensible Relevance – Adaptive Presentation Target Solutions • Self-Service Portals – Customer Portals – Online Support Portals – Broker/Dealer Portals • Managed Search Experience – Creation of cross-sell/up-sell – Search result tweaking – Interactive Analytics • Contact Centers • Online Commerce • Solution Accelerators – A dozen industry vocabularies and five departmental solutions – Application user interface examples – Integration to WebSphere Portal and Workplace Content Manager 35 © IBM Corporation
Slide 36: Contextual Understanding OmniFind Discovery Edition provides highly relevant answers to common inquiries 36 © IBM Corporation
Slide 37: Contextual Understanding OmniFind DE understands the request for a definition and a direct answer is given – no need for user to click away from the results page 37 © IBM Corporation
Slide 38: Adaptive Presentation Dynamic controls are rendered based on each search and navigation step ODE draws together disparate sources of information (knowledge bases, unstructured web pages, managed content, DB, etc.) 38 ODE understands that a particular type of document has been requested (a technote) and immediately presents that subset of relevant documents © IBM Corporation
Slide 39: Managed Experience Business User Control Empower business managers to easily refine the end-user experience Monitor end-user behavior and effectiveness of business rules 39 © IBM Corporation
Slide 40: WebSphere Portal Integration • • • • WCDS GUI embedded in Portal WCDS search as the default search in Portal Crawling Portal Pages and Portlets Crawling WCM content (IBM Workplace WebSphere Portal) 40 © IBM Corporation
Slide 41: Thank You IBM OmniFind Enterprise Edition © IBM Corporation 41