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Slide 1: DUBAI, UNITED ARAB EMIRATES UAE +971 55 8094119 UK +44 750 9184690 WWW.CRSCUBE.COM Strategy2Action 3© Give your customers real delight with CRS Strategy Relationships Skills Performance Systems Consensus Building CRS Cube – Five Pillars of Performance
Slide 2: DUBAI, UNITED ARAB EMIRATES UAE +971 55 8094119 UK +44 750 9184690 WWW.CRSCUBE.COM Strategy2Action We don’t run businesses; just make them run faster That’s right. You run your business; we help you uncover your strengths to get to peak performance by doing whatever it takes to give maximum delight and satisfaction to your customers. Hence our vision statement “We don’t run businesses; just make them run faster.” Who are we? We are an exciting world-class combination of performance enablers called Synergize. Synergize, brand name of Synergie Consultant was established in 1999 as a management and interactive training consultancy; a multi disciplinary organization with a vision of total satisfaction for clients. Synergize clients encompass all segments big or small across most industries. Some of their major achievements include consulting the Government of Pakistan on antismuggling issues, attracting FDIs (Foreign Direct Investments) besides Image Change strategies. At a corporate level, they have launched a major telecom distributor in Pakistan by the name of “Mobile Zone” representing Nokia, Sony-Ericsson and Samsung; besides consulting the largest commercial bank in Pakistan in the public sector-National Bank of Pakistan on the Balanced Score Card. The core team comprises: Syed Muhammad Imran Owais Kazmi Creative, innovative and yet precise; Imran’s approach to consulting and training is one of OWNERSHIP. He thinks feels and acts as if it is his investment and career on the stake at the client’s end. Hence the client gets more than just ‘advice’ or ‘reports’ and ‘plans’ instead the client gets SUCCESS in whatever form or manner they desire. Imran has professional working experience with multinationals like British-American Tobacco, Motorola, BASF/Knoll, Nokia distributors in various functions like business leadership, marketing and sales, customer care, training and development, Organization Development, IT and distribution. Imran loves jazz and playing child with children.
Slide 3: DUBAI, UNITED ARAB EMIRATES UAE +971 55 8094119 UK +44 750 9184690 WWW.CRSCUBE.COM Strategy2Action CRS Cube – the secret behind real customer delight Strategy Vision Markets Services Financial Supply chain Relationships Internal External Alliances Partnerships Skills Leadership Competencies Training & OD Performanc e Delight customers, shareholders, employees and Systems Business Process Reengineering Quality Standards Resource Capitalization Consensus Building Communication Motivation Teamwork Character/Values CRS Cube – Five Pillars of Performance In our experience with different ownership and cultural models of organizations spanning from multinational to aboriginal; from hi tech to no tech; from mammoth to tiny; from BoD to proprietorships ; from the for and not so for profit; we discovered that performance was the driving word for everyone. While the perception of the word differs, further research leads us to believe that there is almost universal unanimity on these key dimensions of performance which we call CRS3© (pronounced CRS cube). CRS3© is built on Five Pillars of Performance including Strategy, Systems, Skills, Consensus Building and Relationships which are the key drivers of performance in any organization and result in delighted customers, shareholders, employees and suppliers. The CRS3© performance pillars which form the foundation of consistent performance and growth with an aim to increase the VALUE and VOLUME of a business are elaborated below: 1. ‘Performance’ primary pillar is ‘Strategy’ • the shrouded and closely guarded secret that is all but obvious to those its hidden from i.e. the competitors, however, poles apart in perception of the
Slide 4: DUBAI, UNITED ARAB EMIRATES UAE +971 55 8094119 UK +44 750 9184690 WWW.CRSCUBE.COM Strategy2Action 2. 3. 4. 5. team who makes and implement it. What’s our vision, where are we going, who are our customers, what are their researched needs, and our competitive advantage in the ‘e-Bazaar?’ How do we fund and manage our financials are some of the key questions that need clear answers here not just for today, but for survival and growth in a changing market. While there are many tools available in this area, the ‘Balanced Business Score Card’ is the preferred tool for creating and implementing business strategies. Next one needs to build ‘Consensus’ • to ensure apples are apples to everyone (or they’d taste different!) – teamwork, character, values and motivation are the areas to study in this area. Now the business must build or fine-tune its ‘Processes’ • the way things get down on paper, electronic or wireless gateways. The measurement processes to arrive at results, systems and procedures neither too complex to scare away customers nor too simple to let intruders in. This calls for process analysis and reengineering. Moving forward we need to unlock the performance key of ‘Skills’ • so the organization knows what it is supposed to know. The leaders know their job and everyone is clear on their competencies and where they stand on them. Organization Development (OD) efforts are highlighted at building an organization of the future. A comprehensive Training Needs Analysis, Training and OD Plan is the output of this activity. Finally the most critical dimension of ‘Relationships’ • be they internal with employees, or external with customers, or with partners and alliances needs to be evaluated. It includes customer research, customer centric strategy creation that covers any or all of the other pillars of performance like Training, systems; whatever it takes to ensure customer delight.
Slide 5: DUBAI, UNITED ARAB EMIRATES UAE +971 55 8094119 UK +44 750 9184690 WWW.CRSCUBE.COM Strategy2Action 3© CRS CRS Cube – Five P illars of Performance We strongly believe that ONE SIZE DOESN’T FIT ALL – no two customers are alike and nor should they be treated the same. Hence all our work is based on FUN or FIND UR NEEDS which gives you, and us, insight into your organizations ISSUES be they strategic or tactical. It’s really a fun way to find your PRECISE needs viz the CRS3© framework for achieving value and volume in your performance. PILLAR #1 Performance enhancement via Strategic Inputs: 1 Balanced Business Score Card Development and Implementation • The Balanced Business Score Card is a world famous tool developed by Norton and Kaplan of Harvard Business School; for developing and aligning business strategy seamlessly from the top to bottom. It is used by companies such as Mobil, HSBC, Southwest and its followers are increasing. • Balanced score card means you say what you do, and then do what you say you want to do at every level of the organization starting from the top, across the dimensions of financial, customer, processes and learning & development. Thus it creates not only a plan aligned with the strategy; it ensures corporate strategy implementation with clearly defined measures and deadlines. • We have within our team, people who have implemented it at large US commercial organizations besides public sector implementation in developing countries. The end result is an organization FOCUSSED on its objectives from top to bottom; leading to customer, shareholder, employee and supplier satisfaction. 2 Vision and Mission setting exercises 3 Strategy development in the areas of: • Corporate strategy • Marketing & Sales strategy • Corporate finance strategy • Customer care strategy • Supply chain strategy • HR and T&D strategy PILLAR #2 Performance enhancement via Enhanced Skills: 1 Conducting TNA [training needs analysis] 2 Developing a Training Calendar 3 Custom development of courseware with pre and post tests in all soft skills areas
Slide 6: DUBAI, UNITED ARAB EMIRATES UAE +971 55 8094119 UK +44 750 9184690 WWW.CRSCUBE.COM Strategy2Action 4 • Communication and presentation skills • Team development skills • Leadership skills • Organizational effectiveness & Productivity skills • Attitude and behavioral change skills • Sales and customer care skills • Financial & Accountancy skills Defining the organization of the future with Organization Development a. Change management b. Culture change c. Performance management PILLAR #3 Performance enhancement via Systems Inputs: 1 Systems and procedures audit 2 Quality assessment and DQA certification 3 Business Process Re-engineering 4 Technology audit • Effective utilization / justification of paper based systems • Effective utilization / justification of electronic systems • Effective utilization / justification of wireless systems PILLAR #4 Performance enhancement via Relationships Inputs: 1 Internal relationships audit (employees, shareholders) 2 External relationships audit (customers, agencies, suppliers) 3 Partner relationships audit PILLAR #5 Performance enhancement via Consensus Building Inputs: 1 Opening communication channels 2 Team building 3 Character and Values building 4 Motivation building
Slide 7: DUBAI, UNITED ARAB EMIRATES UAE +971 55 8094119 UK +44 750 9184690 WWW.CRSCUBE.COM Strategy2Action Services Profile All system development in HR or marketing department through bench marking and policy writing: • • • • • • • • • • • • • • • • Balanced Score Card Compensation and benefits Conflict Resolution Counseling and coaching Employee satisfaction surveys Human Resource Development Leadership in diversity Performance Measurement Policy manuals, reports and resources Research surveys of external customers Review, Assessment and Evaluation of existing systems Sales Rewards/Incentive System Strategic consulting in marketing, HR and IT Training and Organization Development Activities Training Needs Assessment Workplace issues management Our associated companies offer: • • • • • • Accountancy and audit including forensic accounting services Business services, company formation, project finance Financial restructuring services Legal services Recruitment services Telecom and mobile software services Above all, Synergize with its existence since 1999 and comprehensive range of services provides “one-stop comprehensive professional services” for all your needs.
Slide 8: DUBAI, UNITED ARAB EMIRATES UAE +971 55 8094119 UK +44 750 9184690 WWW.CRSCUBE.COM Strategy2Action Training Workshops List We have two approaches of working with different clients, the first is to customize and develop different workshops according to the needs of our clients identified by them or by our research. The second is to offer from our selected list of courses that we have developed from time to time and is generally applicable for various companies in different industries. Our approach for either of the training workshops or seminar is quite simple; we call our programs “FAST” –because participants don’t have to keep an eye on their watches due to heavy involvement and the experience is: • F-Fun • A-Affordable • S-Superb Learning • T-Transformational Impact From the list below you can select the training workshops we offer by category and also WHICH management level of yours will benefit the most from them. Each course is CUSTOMIZED to your needs, from 1-5 days depending on YOUR constraints we modify our facilitation style without compromising on the quality or content. Category Applicable Level Course title Marketing Professionals Sales/Customer Care Senior Executives HR Professionals Office Managers Creativity Creativity Creativity Creativity Creativity Creativity General General General General HR Managers HR Managers HR Managers HR Managers HR Managers y y y y y y y y Frontline Office y Y Generate ideas that fit A new way of thinking: laterally! Creative problem solving Creativity in business Illuminate your creative self Mind mapping to generate ideas How to tackle and end abusive relationships How to develop lasting relationships Consulting for success Why things go wrong Change management Developing interviewing skills Doing performance appraisals right the first time Effective Group working at workplace Identifying key competencies for making job descriptions Survival skills for HR managers Train the trainer Bring out the magic in your mind y y y y y y Suite Suite Suite Suite Suite y y y y y y y y y y y y y HR Managers Suite HR Managers Suite Mind control suite Sales Managers y
Slide 9: DUBAI, UNITED ARAB EMIRATES UAE +971 55 8094119 UK +44 750 9184690 WWW.CRSCUBE.COM Strategy2Action Mind control suite Mind control suite Mind control suite Mind control suite Mind control suite Mind control suite Marketing Marketing Marketing Marketing Personal Effectiveness Personal Effectiveness Personal Effectiveness Personal Effectiveness Personal Effectiveness Rule the world with NLP Rule the world with NLP Rule the world with NLP Sales & Customer Care Sales & Customer Care Sales & Customer Care Sales & Customer Care Soft Skills Soft Skills Soft Skills Soft Skills Soft Skills Soft Skills Soft Skills Soft Skills Soft Skills Soft Skills Soft Skills Team Work Team Work y y y y y y y y y y y y y y Y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y y Y Y Y y y y y y y The power of positive attitude Change your mindsets for a positive attitude Emotional quotient Influencing people through positive attitude Log on to your sub conscious mind The power of Kundalini Building brands that break all records Conducting effective Doctor Meetings (for Pharmaceuticals Electronic marketing Using war strategies in business Leading a character based life Leading from the heart and mind Making oral communication work for you Manage time to do more Managing conflicts Captivate audience with NLP for trainers Communicate, influence and negotiate using NLP Sell more, faster with NLP for sales Customer care for service organizations Relationship selling Quality assurance techniques The basics of selling Assertive presentation skills Being more assertive Conducting successful meetings Counseling and coaching skills How to become the best receptionist How to become the best secretary Management audit Managing in the 21st century Managing projects Setting goals to get what you want Win-win negotiations Bringing the best out of teams How to become a team player
Slide 10: DUBAI, UNITED ARAB EMIRATES UAE +971 55 8094119 UK +44 750 9184690 WWW.CRSCUBE.COM Strategy2Action Few of our blue chip clients (Synergize) Our clients span all industries and all sizes; our relationship is based on helping them create value and volume in their business. Client/Industry Advertising - Interflow - Midas Advertising Banking - ABN AMRO Bank - Citibank - First International Investment Bank Limited - Industrial Development Bank of Pakistan - International Housing Finance Limited - Muslim Commercial Bank of Pakistan - National Bank of Pakistan - Union Bank (merger Emirates/BoA) - United Bank Limited Chemicals - Chemi Dyestuffs Industries - Ehtesham Process - Engro Asahi Polymer & Chemicals Diplomatic Mission - Consulate General of the Netherlands - Oman Consulate Education - Ants Consulting - British Council - LUMS Trainers Group - Institute of Mind Sciences - Trainers Resource Group FMCG - Gillette - Habib Oil Mills - Lever Brothers - Murree Brewery - Procter & Gamble - Tapal Tea Freight forwarders - Expeditors Freight Forwarders - Pakistan Cargo Services (Pvt) Ltd Government - Central Board of Revenue - Export Promotion Bureau - Pakistan Software Export Board - Insurance - Allianz EFU - International General Insurance IT/ISPs - Ikon Technologies - Limton Innovative Systems - NDS Technologies - Comstar ISA Ltd Cyber Access – Cybernet Oils - Caltex - Chevron Texaco, Pakistan State Oil Pharmaceuticals - Adamjee Pharma - Efroze Pharmaceuticals - GlaxoSmithKline - Macter Pharmaceuticals - Merck Marker Pharmaceuticals - Otsuka - Pharmevo - Novartis Pharma and Consumer - Roche Pharmaceuticals - Wyeth Pharmaceuticals Telecom - Mobilink / Orascom - National Telecommunications Company - Pakistan Telecom Company - Synectiv Telecom/ Mobile Zone Textiles - CIS Garments - Cotton & Cotton - Kings Textiles - Knit Fast - Textil Instinkt – Other Industries - Dadex Eternit - Sasi Group of Companies - TCS Couriers - Alstom - Indus Vision/Music/News - Kalamkaar - Baqai Institute of Diabetology & Endocrinology - Hub Leather - Agfa Geveart - Gul Ahmed Energy - AC Nielsen - Wackenhut - PTC (subsidiary of BAT, UK) - SS International - Syed International - General Tyre and Rubber Company UAE - Dubai Quality Group - Metropolitan Hotels - Esa Al Gurg Group (Scientechnic) / Siemens - Intercontinental Chain of Hotels - JW Marriott Dubai – Dulam – Nokia Academy
Slide 11: DUBAI, UNITED ARAB EMIRATES UAE +971 55 8094119 UK +44 750 9184690 WWW.CRSCUBE.COM Strategy2Action Our clients say… We are confident they would add value in the training initiatives of any organization which engages them. Anjum Amin, VP/Head of HR ABN AMRO Bank Synergize has added value through their engaging and informative programs. Imran and Soobia have displayed high level of enthusiasm and passion throughout their interaction with us. As facilitator they are innovative and add a lot of energy and passion in their work. Ayaz Shamsi, Director, Human Resources & OD GlaxoSmithKline I have known Imran for almost ten years. His projects are always driven by creativity and innovation. His most recent efforts are reflected in Synergize, a talented team that he formed with his wife, Soobia. Adil Zaman, Sales Director Parke-Davis/Pfizer I have known Synergize to be a talented, creative and hard working team. The projects assigned to them were completed to our satisfaction within the budgeted time and cost with an element of delight. We wish Synergize the best in their pursuits in getting further business, as we know they give particular emphasis to client satisfaction. Ayub Ahmed Siddiqui, GM Marketing Merck Marker We are pleased to recommend M/S Synergize, as a well known and established company operating in Karachi offering various training programs. Arshad R Khan, MD and CEO Wyeth Pharmaceuticals This is to certify that I have known Synergie Consultants to be a talented and hard working team. Aejaz H Khan, SVP, Manager Learning & OD Union Bank (BoA/Emirates Bank merger) They have conducted many customized programs for us, especially on ‘Selling Skills’ and ‘Relationship Selling’. The workshops were highly activity based, interactive and the trainers were able to reach to ever participant. The participants very much appreciated the workshops and immensely benefited by sharing their knowledge, wisdom & experiences. Syed Ali Jouhar Naqvi, SVP, Head of Training United Bank Limited We feel great pleasure in expressing your association with us as training consultants to be highly learning based and has been found to have added value in the performance of our staff members. Abdul Aziz Khatri, MD Chemi-Dye Stuffs Industries A very interactive and productive trainer Ahsan Feroz, Director Efroze Chemical Industries
Slide 12: DUBAI, UNITED ARAB EMIRATES UAE +971 55 8094119 UK +44 750 9184690 WWW.CRSCUBE.COM Strategy2Action As HR, marketing and IT professionals they are highly rated. Taher A Khan, CEO Interflow They have all the germs to infect you with enthusiasm, quality, sobriety and of course (to some extent ☺) competence. Rashid Sherwani, CEO Ikon Technologies We highly recommend attending your interactive sessions to further develop HR and management Naveed Iqbal, BDM NDS Technologies Their training sessions are also upto top standards. Sara Ather, HR Manager Comstar A team of creative, hardworking and energetic graduates Mumtaz Ali, Dy Director Export Promotion Bureau Sessions were simply stimulating and worth every penny and minute spent. Nasser Kamal, Executive Director Marketing General Tyre and Rubber Co Course was very intensive, interesting and illuminating. We also wish to acknowledge your depth of knowledge and professionalism which added value to the course. A Saeed Siddiqui, MD and CEO Interbank Needless to say that the assignments have been accomplished successfully and to the entire satisfaction of our management. Keep it up. Lt Col [R] M Anwar Ul Haq, Manager HR & Admin NCB Corporation