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Slide 1: I still haven’t found what I’m looking for Social computing benefits for business and government by Stephen Collins acidlabs
Slide 3: No
Slide 4: Who am I?
Slide 5: You’ve met Charlie He’s the Enterprise 2.0 guy If you haven’t, you should http://scottgavin.info/?page_id=11
Slide 6: Now you need to figure out how to make your workplace like his.
Slide 7: Productive. Collaborative. Sharing. Learning.
Slide 8: INATT It’s Not About The Technology (alone)
Slide 9: So, what is it about? ‣ web as framework ‣ people ‣ conversations, relationships and partnerships ‣ trust ‣ co-operation not control Some of this is from Tara’s GOVIS list... Thanks, Tara.
Slide 10: Web as framework
Slide 11: The web... ‣ is ubiquitous (for the organisations we’re talking about) ‣ allows easy connections
Slide 12: Let’s take a moment... Lee LeFever - The Commoncraft Show http://www.commoncraft.com/video-social-networking
Slide 13: Which leads us to...
Slide 14: People
Slide 15: You. Your clients. Their clients. Their friends.
Slide 16: Social computing tools make it much easier to connect them.
Slide 17: Connected people can... ‣ self-serve ‣ provide a service ‣ receive a service ‣ find information ‣ leverage their own information held by themselves or others
Slide 18: Letting them have...
Slide 19: Conversations, relationships and partnerships
Slide 20: BigCorp Pty Ltd Which means that these people can connect, share and learn from each other Like they should have been all along
Slide 21: Knowledge and information get shared freely “...the focus is pretty much around the subject of people... And, like we all know, a successful KM strategy is one that combines into a perfect balance a focus on the people, on the tools and on the processes.” Luis Suarez, KM Consultant, IBM defines “Knowledge Management 2.0” http://www.elsua.net/
Slide 22: This can be incredibly enabling and empowering
Slide 23: Unless there is an absence of...
Slide 24: Trust
Slide 25: ‣ Information is siloed and not shared ‣ People are prevented from working effectively others easily ‣ It’s impossible to connect with
Slide 26: There’s an alternative “Data in the hands of a few makes for order; but data in the hands of many makes for endless possibilities.” Tara Hunt, Citizen Agency GOVIS 2007 Keynote http://www.horsepigcow.com/2007/05/25/government-20-butterfly-wing-storm/ http://govis.blip.tv/file/242668/
Slide 27: It requires a change in thinking to one of...
Slide 28: Co-operation not control
Slide 29: But how? ‣ treat people like adults ‣ open the firewall to relevant external social tools internal social tools ‣ give everyone open access to ‣ have appropriate policies ‣ support people in their activity
Slide 30: So who’s doing it? ‣ National Library of Australia ‣ AGIMO (GovDex) ‣ Network of Public Sector Communicators (NZ) ‣ Freehills ‣ US Intel community (Intellipedia) ‣ KPMG ‣ Deloitte ‣ Telstra ‣ US military ‣ IBM ‣ Sun ‣ Google ‣ lots of SMEs
Slide 31: Imagine...
Slide 32: Useful links ‣ ‣ ‣ ‣ Intellipedia - http://en.wikipedia.org/wiki/Intellipedia Network of Public Sector Communicators - http:// www.psnetwork.org.nz/ Govdex - https://www.govdex.gov.au/ Sun’s blogging policy - http://www.sun.com/aboutsun/media/ blogs/policy.html
Slide 33: Licensing http://creativecommons.org/licenses/by-nc-sa/3.0/
Slide 34: Like the cool pictures? Mostly from iStockphoto.com
Slide 35: Stephen Collins trib@acidlabs.org skype: trib22 twitter: trib +61 410 680722 www.acidlabs.org blog.acidlabs.org www.thoughtglue.com strategies, tools and processes to empower knowledge workers