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IVR Deployment -Scripps Newspaper Group Increases Efficiency with the Help of Pronexus’ IVR Software
From:
Pronexus
Views: 171
Comments: 0
The E. W. Scripps Company operates 14 newspapers throughout the United States. Starting with a deployment in one newspaper, Pronexus VBVoice Interactive Voice Response (IVR) software is now deployed in several newspapers and will become a standard w ( more) The E. W. Scripps Company operates 14 newspapers throughout the United States. Starting with a deployment in one newspaper, Pronexus VBVoice Interactive Voice Response (IVR) software is now deployed in several newspapers and will become a standard within the group by 2013, handling up to 10,000 calls a day. “The usage rate of our VBVoice-powered IVR system is approximately 70% higher than the old systems’,” says Dr. Ed Lindoo, Senior Director of IT Infrastructure for Scripps. ( less)
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IVR - Vocantas Improves Customer Service at a US Utility with Pronexus VBVoice-based Solution
From:
Pronexus
Views: 156
Comments: 0
Vocantas was approached by a large US utility to develop an Integrated Voice Response Solution (IVRS) to increase the call capacity that their agents could handle and to provide better after-hours service. Vocantas’ Utilities OnCall™ integrated Pron ( more) Vocantas was approached by a large US utility to develop an Integrated Voice Response Solution (IVRS) to increase the call capacity that their agents could handle and to provide better after-hours service. Vocantas’ Utilities OnCall™ integrated Pronexus VBVoice™ to handle account inquiries, bill payments and credit card transactions. Improved after-hours self-service was particularly useful for disconnected customers who could request reconnection immediately following paying their bill. ( less)
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Connect NZ Rapidly Re-Develops Legacy IVR Solution Thanks to Pronexus VBVoice’s Visual Design Approa
From:
Pronexus
Views: 178
Comments: 0
Connect NZ needed to re-build an existing order processing Interactive Voice Response (IVR) solution for Wickliffe Limited, a New Zealand warehousing and logistics, e-commerce and printing services company. They looked for an IVR development tool th ( more) Connect NZ needed to re-build an existing order processing Interactive Voice Response (IVR) solution for Wickliffe Limited, a New Zealand warehousing and logistics, e-commerce and printing services company. They looked for an IVR development tool that would allow them to quickly build an advanced system without compromising any of the old application’s functionality. They turned to Pronexus VBVoice ™ because of its flexibility and rapid development environment. ( less)
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CabCall’s State-of-the-art IVR Solution Enables Change in Business Model and Market Expansion
From:
Pronexus
Views: 166
Comments: 0
CabCall wanted to develop a more advanced taxi booking and dispatching system and was looking for a scalable, cost-effective Interactive Voice Response (IVR) solution that could handle remotely connecting to legacy PBXs.
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Telnorm Enables Mexican University to Recruit New Students with Predictive Dialer Solution Based on
From:
Pronexus
Views: 257
Comments: 0
Telnorm is a leading systems integrator with operations in Mexico and Colombia. When a Mexico City-based university wanted to replace its predictive dialer, Telnorm proposed a solution built with Pronexus VBVoice™ Interactive Voice Response (IVR) to ( more) Telnorm is a leading systems integrator with operations in Mexico and Colombia. When a Mexico City-based university wanted to replace its predictive dialer, Telnorm proposed a solution built with Pronexus VBVoice™ Interactive Voice Response (IVR) toolkit. “The client is very happy with the new predictive dialer which is robust and easy to use,” said Eduardo Gonzalez Garcia, Director of Development for Telnorm. ( less)
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Pronexus VBVoice a Natural Choice for CenturiSoft’s Unified Communications Solution
From:
Pronexus
Views: 150
Comments: 0
Centuri Messenger is a leading unified communications (UC) system for the medium-sized business, enterprise customer, utilities and government verticals that takes advantage of Pronexus VBVoice™ Interactive Voice Response (IVR) technology. “We use t ( more) Centuri Messenger is a leading unified communications (UC) system for the medium-sized business, enterprise customer, utilities and government verticals that takes advantage of Pronexus VBVoice™ Interactive Voice Response (IVR) technology. “We use the VBVoice toolkit to the fullest,” said CenturiSoft CEO John Pope, a long-time VBVoice customer. ( less)
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