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Slide 1: Business Process Management www.toputop.com
Slide 2: Business Process Management is described as set of services and tools that provide for defined process management. Business Process Management (BPM) is the strategy of work items through a multi-step process. •Process modeling •Analysis •Simulation •Execution •Monitoring •Administration www.toputop.com
Slide 3: Different Business Functions • • • • • • • Human Resources Sales and Marketing Research and Development Production/Operations Customer Service Finance and Accounts Administration and IT Different Business Organization • Global businesses : Very complex organization structures with a well defined model • National – Organization having national wide presence. • Regional – Organization having through a county or wider area (North West, South East, etc.) • Local – Small-scale organizations serving local area www.toputop.com
Slide 4: Organization Charts and Hierarchical process • • • • • • • Managing Director Sales Director Marketing Director Finance Director Operations Director Administrative Officer In business process management the flow of messages between any two roles is defined as below • Message Flow • Control Flow • Data Flow www.toputop.com
Slide 5: Business Process Management Lifecycle • • • • Process Model Process Implementation Process Execution and Deployment Process Monitor and Analysis A clear Business Process Management (BPM) achieves and most ROI would include : • • • • • Increased efficiency Lower costs Improved customer service Quicker time to market Greater competitive advantage www.toputop.com
Slide 6: Benefits of BPM • • • • • • • • • • • • • It give Rapid Results Continuous Process Improvement in the business Improves the Customer Experience Visibility and Control Partnership with IT Improves Business agility Improves Customer Satisfaction Reduces Time Reduces Costs Visibility Standardization Automation Performance Tracking is easy www.toputop.com
Slide 7: Business Process Management www.toputop.com