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Customer Service PowerPoint PPT Content Modern Sample 



163 slides include: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, what to say and addressing excuses, implementing a program and examining behaviors, 7 practical steps to customer service, performance standards and quality, looking to the future, Q& A's, increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more.

 

 
 
Tags:  customer service powerpoint content  customer service ppt  sales ppt  slide download  speaker resource service  telemarketing  profit  service standards  customer service strategies  tools to address excuses 
Views:  10353
Published:  April 21, 2009
 
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Comments: (watch)
plicker ABIN (1 year ago)
GOOD PPT
plicker ABIN (1 year ago)
GOOD PPT
plicker ABIN (1 year ago)
GOOD PPT
plicker ABIN (1 year ago)
GOOD PPT
plicker ABIN (1 year ago)
GOOD PPT
 
 
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Slide 1: Customer Service
Slide 2: Program Objectives  (1 of 2) Learn to identify and analyze customer needs and problems. Recognize the most common reasons for customer complaints. Discover techniques to cultivate and maintain special customer relationships.   www.readysetpresent.com Page 2
Slide 3: Program Objectives  (2 of 2) Assess your communication style and use two-way communication skills to level with people, to accept feedback from them, and to discuss problems. Identify specific problems in your customer service program and apply treatment.  www.readysetpresent.com Page 3
Slide 4: A Challenge Please write a One Sentence Definition of CUSTOMER SERVICE. www.readysetpresent.com Page 4
Slide 5: Questions On Being A Customer (1 of 2)  Why do you need customer service? Was the service provided over the phone or in person? How did the customer service representative respond to your request, inquiry or problem?   www.readysetpresent.com Page 5
Slide 6: Questions On Being A Customer (2 of 2)  If you felt the service was excellent, describe what made it so good. If you felt the service was exceptionally poor, describe what made it that way.  www.readysetpresent.com Page 6
Slide 7: Competencies          (1 of 2) Communication. Customer Sensitivity. Decisiveness. Energy. Flexibility. Follow-up. Impact. Initiative. Integrity. www.readysetpresent.com Page 7
Slide 8: Competencies         (2 of 2) Job Knowledge. Judgment. Motivation To Serve. Persuasiveness/Sales. Planning. Resilience. Situation Analysis. Work Standards. www.readysetpresent.com Page 8
Slide 9: Excuses Excuses www.readysetpresent.com Page 9
Slide 10: Excuses  List five to eight excuses you hear customer service representatives give for offering indifferent or poor customer service. Think of one of more ways to counter each excuse.  www.readysetpresent.com Page 10
Slide 11: Common Excuses For Service Lapses (1 of 2)   I don't have enough time. I don't get paid to be nice. I am measured by my productivity and accuracy. How can we do a good job if the computer is always down? Every customer is totally bonkers today.   www.readysetpresent.com Page 11
Slide 12: Common Excuses For Service Lapses (2 of 2)  I can't deal with people who do not show me respect. How can we do a good job if the other departments do not provide the back-up we need? I am having a bad day. People are basically stupid. I am always too busy.     www.readysetpresent.com Page 12
Slide 13: The Customer Wants You To      . . . Greet me. . . . Value me. . . . Help me. . . . Listen to me. . . . Invite me back. www.readysetpresent.com Page 13
Slide 14: A Customer Then & Now www.readysetpresent.com Page 14
Slide 15: Walk In The Customer’s Shoes www.readysetpresent.com Page 15
Slide 16: Customer-Service Yardsticks www.readysetpresent.com Page 16
Slide 17: What is your next step? www.readysetpresent.com Page 17
Slide 18: Download “Customer Service” PowerPoint presentation at ReadySetPresent.com 163 slides include: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, what to say and addressing excuses, implementing a program and examining behaviors, 7 practical steps to customer service, performance standards and quality, looking to the future, Q& A's, increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more. Royalty Free - Use Them Over and Over Again. www.readysetpresent.com Page 18

   
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