Hide Notes 

Slide 1: 000-018 IBM IBM Tivoli Service Request Manager V7.1 Implementation Thousands of IT Professionals before you have already passed their 000-018 certification exams using the IBM 000-018 Practice Exam from ipass4sure.com. Once you start using our 000-018 exam questions you simply can't stop! You are guaranteed to pass your IBM 000-018 test with ease and in your first attempt. Here's what you can expect from the ipass4sure IBM 000-018 course: * Up-to-Date IBM 000-018 questions designed to familiarize you with the real exam. * 100% correct IBM 000-018 answers you simply can't find in other 000-018 courses. * All of our tests are easy to download. Your file will be saved as a 000-018 PDF. * IBM 000-018 brain dump free content featuring the real 000-018 test questions. IBM 000-018 Certification Exam is of core importance both in your Professional life and IBM Certification Path. With IBM Certification you can get a good job easily in the market and get on your path for success. Professionals who passed IBM 000-018 Certification Exam are an absolute favorite in the industry. If you pass IBM 000-018 Certification Exam then career opportunities are open for you. Our 000-018 Questions & Answers provide you an easy solution to your IBM 000-018 Exam Preparation. Our 000-018 Q&As contains the most updated IBM 000-018 real tests. You can use our 000-018 Q&As on any PC with most versions of Acrobat Reader and prepare the exam easily.
Slide 2: Question: 1 Which system property is used for supporting text file types for attachment searches? A. LWDICT B. ATTEXT C. ATTCREATE D. LUCENEOBJINDEX Answer: B Question: 2 In the deployment of IBM Tivoli Service Request Manager V7.1, a consultant needs to create a new escalation for the following conditions: Send notification to all the persons in the E-Mail Group, if Tickets classification is assigned to email related Issues. The consultant also needs to store the Ticket ID and Ticket status in a table when escalation is executed after successful condition and notification is being sent to an E-Mail user groups. Using the Escalation application, how can this be done? A. Use the Notification class. B. Use Set Value-Type Action. C. Use Escalation Condition Query. D. Use a custom class-Type Action and write Java class. Answer: D Question: 3 A customer wants to trigger three actions when any Service Request is not handled within 8 working hours: 1. Send an email notification to the shift manager. 2. Change the Request priority to high. 3. Assign the request to the URGTEAM group. How can this be done? A. By defining a new Action B. By defining a new Cron Task C. By defining a new Escalation D. By defining a new E-Mail Listener Answer: C Question: 4 Which two statements are true? (Choose two.) A. A price can be specified for an offering. B. An attribute can be specified for an offering. C. A list of Assets can be included for an offering. D. A list of Configuration Items can be included for an offering. E. Service fulfillment needs to be specified in order to create the offering. Answer: A, E Question: 5 When creating a service offering using the Offerings application, which statement is correct? Page 1 of 25
Slide 3: A. An offering is unique to a catalog. B. An offering is unique to an organization. C. An offering contains information not found in the referenced service fulfillment. D. An offering contains a list of specifications for the type of user that can be associated with it. Answer: C Question: 6 An organization wants to advertise an existing, non-automated service that requires a request path that is not integrated into the Service Catalog. Which service type is used to achieve this? A. Action service B. Advertise service C. Descriptive service D. Supply Chain service Answer: C Question: 7 Where is the content of an Attribute Presentation for Service Catalog Offerings stored? A. in the MENU.XML System XML B. in the LIBRARY.XML System XML C. in the Attribute dialog of the PMSCSRVOFF (Offerings) application D. in the PRESENTATIONXML Attribute of the PMSCSRVOFF Object Answer: B Question: 8 When can a user classify a Fulfillment Option? A. It can always be classified B. When modality is of type Service Request C. When Fulfillment Option is set to Complex D. When there is a Job Plan attached to the Fulfillment Option Answer: B Question: 9 In which application is Instant Messaging integration available? A. Person application B. Problem application C. Work Order application D. Any application that contains information about user who created the record Answer: B Question: 10 Tivoli Directory Integrator architecture is divided into two parts, the core system and the components. In addition to Parsers and Connectors, what other component is available? A. XML/Flat files B. EventHandlers Page 2 of 25
Slide 4: C. AssemblyLines D. Database interface tables Answer: B Question: 11 When generating the schema/view XML while setting up the TDI service desk integration for Tivoli Service Request Manager V7.1, what is the MXOSCI Object Structure? A. Configuration Item Object Structure B. Object Structure Common Interface C. Object System Component Interface D. Operations System Common Interface Answer: A Question: 12 Which two applications are required to create a new Process Request from a Service Request? A. IBM Tivoli Service Request Manager V7.1 (TSRM) and IBM Tivoli Change and Configuration Management Database V7.1 (CCMDB) B. Release and TSRM C. Change and Release D. IBM Tivoli Application Dependency and Discovery Manager V7.1 and CCMDB Answer: A Question: 13 On which machine can an Action of Type Command Line Executable run the executable file? A. The database server machine B. The application server machine C. The selected endpoint machine D. The targeted hostname machine Answer: B Question: 14 The Service Request and Service Catalog applications have been installed at a customer location. Which statement is true? A. Service Catalog Requests can be created using Service Request. B. Service Catalog Request cannot be created using Service Request. C. There is no option to create Service Requests from the Service Catalog. D. There is no relationship between Service Catalog and Service Request applications. Answer: A Question: 15 What are the two categories available for integration between external Service Desk applications and IBM Tivoli Service Request Manager V7.1? (Choose two.) A. User Integration B. Data Integration C. Process Integration Page 3 of 25
Slide 5: Pass4sure $89 Lifetime Membership Features; Pass4sure $89 Lifetime Membership includes Over 2100 Exams in One Price. All Pass4sure Questions and Answers are included in $89 package. All Pass4sure audio exams are included free in $89 package (See List). All Pass4sure study guides are included free in $89 package (See List). Lifetime login access, no hidden fee, no login expiry. Free updates for Lifetime. Free Download Access to All new exams added in future. Accurate answers with explanations (If applicable). Verified answers researched by industry experts. Study Material updated on regular basis. Questions, Answers and Study Guides are downloadable in PDF format. Audio Exams are downloadable in MP3 format. No authorization code required to open exam. Portable anywhere. 100% success Guarantee. Fast, helpful support 24x7. View list of All exams (Q&A) provided in $89 membership; http://www.ipass4sure.com/allexams.asp View list of All Study Guides (SG) provided FREE for members; http://www.ipass4sure.com/study-guides.asp View list of All Audio Exams (AE) provided FREE for members; http://www.ipass4sure.com/audio-exams.asp Download All Exams Sample QAs. http://www.ipass4sure.com/samples.asp To purchase $89 Lifetime Full Access Membership click here (One time fee) http://www.ipass4sure.com/purchase.asp 3COM CompTIA Filemaker ADOBE ComputerAssociates Fortinet APC CWNP Foundry Apple DELL Fujitsu BEA ECCouncil GuidanceSoftware BICSI EMC HDI CheckPoint Enterasys Hitachi Cisco ExamExpress HP Citrix Exin Huawei CIW ExtremeNetworks Hyperion and many others.. See complete list Here IBM IISFA Intel ISACA ISC2 ISEB ISM Juniper Legato Lotus LPI McAfee McData Microsoft Mile2 NetworkAppliance Network-General Nokia Nortel Novell OMG Oracle PMI Polycom RedHat Sair SASInstitute SCP See-Beyond SNIA Sun Sybase Symantec TeraData TIA Tibco TruSecure Veritas Vmware