Slide 1: H…ALTH CAR…
SSM HEALTH CARE
PRODUCT OR SERVICE:
Not-for-profit healthcare system. Approximately 5,000 physician partners and 23,000 employees with revenues of $1.7 billion.
SITUATION ANALYSIS:
SSM Health Care (SSMHC) is based in St. Louis, MO and owns, manages and is affiliated with 21 acute care hospitals and three nursing homes in Illinois, Missouri, Oklahoma and Wisconsin. SSMHC’s mission: “Through our exceptional healthcare services, we reveal the healing presence of God.” SSMHC is a strong believer in charity and contributes a minimum of 25 percent of its operating margin each year to provide care for people who cannot pay.
QUALITY PRACTICES:
SSMHC is a mission- and values-driven organization in which every leader is responsible for communicating and carrying out its mission and values. Strategic direction and performance expectations are established through the Strategic, Financial and Human Resource Planning Process (SFHRPP). Its commitment to Continuous Quality Improvement (CQI) has put SSMHC at the forefront of the healthcare industry.
RESULTS:
For four consecutive years, SSMHC has maintained an AA investment credit, a rating maintained by less than one percent of all U.S. hospitals. SSMHC’s share of the St. Louis market has increased over the past three years to 18 percent while three of its five competitors have lost market share.
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