Slide 1: Case Study: User-centered Designed Business System Saves 86% of Staff Time
www.prwd.co.uk 0161 918 6729
Slide 2: Company Challenges Winning Hearts & Minds Our Approach The Solution
Results
Slide 3: Company
•Family run manufacturer •Approx. 40 staff •Paper based systems •£1.5 – 2m t/o
Slide 4: Challenges
Their paper based system has worked for 15 years – how can it be replicated exactly? Their key staff have worked their for over 10 years and are resistant to change They have heard experiences from bigger manufacturers who had difficulty implementing enterprise resource planning systems When sales volume increase their manually driven processes almost fall over A job can be processed through their factory before the paperwork has reached their office Finding order information and job cards means searching through lots of paperwork
Slide 5: Winning Hearts and Minds - before
“there isn’t a system in the world that can be tailored to our exact processes”
“we shouldn’t be wasting our money on expensive, fancy systems”
“why can’t we stick with our current systems – we’ve used them for the last 15 years”
Slide 6: Our approach
Slide 7: Our method
Slide 8: Our method
Slide 9: Our method
Slide 10: The solution
Slide 11: Winning Hearts and Minds - after
“I couldn’t wait for the system to go”
“I can see it not only saving us money but actually making us money”
“It’s so much quicker to process and find information”
Slide 12: The results
Average reduction in time spent on order entry
86%
75%
Quicker to find order information when responding to customer queries
50%
More time for key shop floor operatives to focus on primary tasks
PLUS
Dramatic improvement of handling non-conformances Significant improvement to handling customer returns
