Slide 1: MB2-421 – CRM 3.0 Installation & Configuration
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Slide 2: QUESTION: 1 During the same week, two users at Fabrikam modify the same account record. On Monday morning, Jon goes offline with his Laptop client. The offline data includes the account record for Contoso Inc. Later he changes Contoso's phone number to 555-0176 on his laptop. On Tuesday, Anu uses the web client to update the Contoso account record. She sets the phone number to 555-0134, and the fax number to 555-0100. She also changes the Web Site from http://contoso to http://www.contosoinc.com. On Wednesday, Jon updates the Contoso data again on his laptop, this time setting the fax number to 555-0199. On Thursday, Jon takes his Laptop client online. No other modifications are made to the data. What data is stored in the account record for Contoso Inc on Friday? A. Phone number: 555-0134. Fax number: 555-0100. Web Site: http://www.contoso-inc.com B. Phone number: 555-0134. Fax number: 555-0199. Web Site: http://www.contoso-inc.com C. Phone number: 555-0176. Fax number: 555-0199. Web Site: http://www.contoso-inc.com D. Phone number: 555-0176. Fax number: 555-0199. Web Site: http://contoso Answer: C
QUESTION: 2 You are responsible for advising Trey Research about their deployment of the Microsoft CRM Client for Outlook. All of the company's sales staff are given a company laptop for accessing the company's IT systems, and may take their laptop out of the office. The company has strict policies regarding the security of business data when it is taken out of the office, and only senior sales staff will be permitted to take Microsoft CRM data out of the office on their laptops. How can you deploy the Microsoft CRM Client for Outlook to sales staff while adhering to Trey Research's security policies? (Select TWO) A. Install the Microsoft CRM Laptop Client for senior sales staff, and the Microsoft CRM Desktop Client for all other sales staff. B. Install the Microsoft CRM Desktop Client for all sales staff. Ensure that only the senior sales staff are assigned a Microsoft CRM security role which has the Go Offline privilege. C. Install the Microsoft CRM Laptop Client for all sales staff. Ensure that only the senior sales staff are assigned a Microsoft CRM security role which has the Go Offline privilege. D. Install the Microsoft CRM Laptop Client for all sales staff. Remove the pre-defined Data Groups. Ensure that only the senior sales staff are assigned a Microsoft CRM security role which has the Create Data Group privilege. Answer: A, C
QUESTION: 3 You are an IT trainer for your organization. For one week you have been delivering training using one sample data set, and now you need to switch to a different dataset. Which methods could accomplish this task? (Select TWO)
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Slide 3: A. Run the Sample Data Setup Wizard, choose the option to Update, and then choose the option to Load the New Data Set and specify the path for the new data. B. Run the Sample Data Setup Wizard, and choose the option to Update Existing Data Set. C. Run the Sample Data Setup Wizard and choose the option to Uninstall. Run the Sample Data Setup Wizard a second time, and load the new data. D. Delete the sample data manually. Run the Sample Data Setup Wizard and load the new data. Answer: A, C
QUESTION: 4 You have been asked to advise Contoso Inc. about how to structure their business units within their new Microsoft CRM 3.0 installation. Every Microsoft CRM user is based in one of two offices - Chicago or Denver. Contoso has identified two classes of Microsoft CRM users - service users and sales users, and any given user can be assigned to just one of these two classes. Contoso would like to restrict most users to access only objects specific to their location and class of user. However, managers need to be able to access objects across all locations, based on the class of the owning user. For example, a service manager should be able to easily access all service-related entities across the organization. What business unit hierarchy would be most appropriate for Contoso? A. Create one root business unit with four child business units; Chicago Sales, Chicago Service, Denver Sales and Denver Service. B. Create one root business unit with two child business units; Chicago and Denver. Create two child business units of Chicago; Chicago Sales and Chicago Service. Create two child business units of Denver; Denver Sales and Denver Service. C. Create one root business unit with two child business units; Sales and Service. Create two child business units of Sales; Chicago Sales and Denver Sales. Create two child business units of Service; Chicago Service and Denver Service. D. Create two root business units, Sales and Service. Create two child business units of Sales; Chicago Sales and Denver Sales. Create two child business units of Service; Chicago Service and Denver Service. Answer: C
QUESTION: 5 You work for a CRM consulting company. A customer has a Microsoft CRM deployment that consists of the Microsoft CRM server software on server CRM01, CRM and Reporting Services databases on server SQL01, and Reporting Services on server RS01. They have created some new Reporting Services reports. You receive a call from the IT administrator, who tells you that server RS01 has suffered hardware failure, and has had to be replaced by a new server RS02. The IT administrator has successfully installed Reporting Services on RS02, and connected it to the Reporting Services databases on server SQL01. However, users cannot run any custom or standard reports from the Microsoft CRM application.
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Slide 4: What should you do to enable users to run both the custom and standard reports with the minimum of effort? A. Run IISRESET on the CRM01. This will cause the Microsoft CRM server software to reset its connection to the Reporting Services databases, and hence identify the new Reporting Services server. B. Remove the Microsoft CRM server software from CRM01. Use the Microsoft CRM server setup program to reinstall Microsoft CRM on CRM01, and select the Connect to Existing Databases option, and the Connect to existing Reporting Services server option. C. Use the Microsoft CRM server setup program to repair the Microsoft CRM server software on CRM01, and select the Connect to existing Reporting Services server option. D. Use the Microsoft CRM Server Manager tool to set the Reporting Server URL to point to RS02. Answer: D
QUESTION: 6 Trey Research has an existing installation of Microsoft CRM 3.0 in domain TREY. They have recently merged with another company, and it has been decided that their Microsoft CRM installation will be moved to a new domain. The existing implementation consisted of Microsoft CRM server software and Reporting Services on server CRM1, and the CRM databases on server DB1. Reporting Services had been installed as part of the Microsoft CRM installation. Both servers CRM1 and DB1 will be redeployed for other purposes after Microsoft CRM has been moved. The new CRM installation has been completed. It is your role to completely remove the CRM server software from CRM1, to remove any CRM data from the TREY domain, and to remove CRM data from server DB1. What steps should you take to achieve this? (Select THREE) A. Run the Microsoft CRM Server Setup program to remove the Microsoft CRM server software from CRM1. B. Use the Reporting Services setup program to remove Reporting Services from CRM1. C. Use SQL Enterprise Manager to drop the Microsoft CRM databases from DB1. D. Use the Active Directory Users and Computers snap-in to remove the Microsoft CRM security groups from the TREY domain. Answer: A, C, D
QUESTION: 7 You are implementing Microsoft CRM for your organization. Each new salesperson is issued with a laptop computer. However, the sales director does not want sales staff who have been with the company less than three months to be able to download data to their laptop. You need to plan the deployment of Microsoft CRM client software for your organization. Which answers are possible deployment solutions? (Select TWO)
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Slide 5: A. Deploy the Microsoft CRM laptop client to the sales team. When a salesperson has been with the company for three months, enable Connection Manager on their computer. B. Deploy the Microsoft CRM laptop client to the sales team. Ensure that the Microsoft CRM security role(s) assigned to each salesperson's user account does not have the to Offline privilege. When a salesperson has been with the company for three months, assign to them a new Microsoft CRM security role that has the to Offline privilege. C. Deploy the Microsoft CRM desktop client for new salespersons. When a salesperson has been with the company three months, uninstall the desktop client and install the laptop client. D. Deploy the Microsoft CRM laptop client to the sales team. Ensure that the Microsoft CRM security role(s) assigned to each salesperson's user account does not have the to Mobile privilege. When a salesperson has been with the company for three months, assign to them a new Microsoft CRM security role that has the to Mobile privilege. Answer: B, C
QUESTION: 8 You are responsible for advising Trey Research about their deployment of the Microsoft CRM Client for Outlook. All of the company's sales staff are given a company laptop for accessing the company's IT systems, and may take their laptop out of the office. The company has strict policies regarding the security of business data when it is taken out of the office, and only senior sales staff will be permitted to take Microsoft CRM data out of the office on their laptops. How can you deploy the Microsoft CRM Client for Outlook to sales staff while adhering to Trey Research's security policies? (Select TWO) A. Install the Microsoft CRM Laptop Client for senior sales staff, and the Microsoft CRM Desktop Client for all other sales staff. B. Install the Microsoft CRM Desktop Client for all sales staff. Ensure that only the senior sales staff are assigned a Microsoft CRM security role which has the Go Offline privilege. C. Install the Microsoft CRM Laptop Client for all sales staff. Ensure that only the senior sales staff are assigned a Microsoft CRM security role which has the Go Offline privilege. D. Install the Microsoft CRM Laptop Client for all sales staff. Remove the pre-defined Data Groups. Ensure that only the senior sales staff are assigned a Microsoft CRM security role which has the Create Data Group privilege. Answer: A, C
QUESTION: 9 You are advising Contoso about the deployment of the Microsoft CRM Client for Outlook for their 40 service staff. The service staff use a hotdesk approach, whereby any of the staff can log on to any of the 30 machines in the service department. Other users may occasionally log on to these machines, but they will not use Outlook or the Microsoft CRM Client on these machines. The service staff do not necessarily have local administrator rights on the service machines.
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Slide 6: How should you deploy the Microsoft CRM Client for Outlook so that it is available for all users on all machines, while minimizing the administrative overhead of performing the deployment? A. Create an administrative image of the Microsoft CRM Desktop Client for Outlook. Publish this image to all service staff via Group Policy. B. Create an administrative image of the Microsoft CRM Laptop Client for Outlook. Publish this image to all service staff via Group Policy. C. Create a batch file that installs the Microsoft CRM Desktop Client for Outlook in quiet mode from a network share. Modify the logon scripts for service staff to run this batch file. D. Copy the lightclient.msi image file from the Microsoft CRM 3.0 Client CD to a network share. Publish this image to all service staff via Group Policy. Answer: A
QUESTION: 10 Contoso Inc. has been evaluating Microsoft CRM 3.0 in their test environment, which runs in an entirely independent domain from their production environment. You have been tasked with transferring the data from the test environment to the production environment. No customizations had been made in the test environment. All users of the test environment connected with user accounts from the test domain. These users will use equivalent user accounts from the production domain when connecting to the production CRM server. How can you move the data with the minimum of effort? A. Back up the Microsoft CRM databases in the test environment. Restore the databases onto a SQL Server in the production environment. Install Microsoft CRM in the production environment, and select the Connect to Existing Databases option. B. Back up the Microsoft CRM databases in the test environment. Install Microsoft CRM in the production environment, and select the Create New Databases option. Restore the Microsoft CRM databases over the new databases. C. Back up the Microsoft CRM databases in the test environment. Install Microsoft CRM in the production environment, and select the Create New Databases option. Run the Microsoft CRM 3.0 Redeployment Wizard in the production environment. D. Back up the Microsoft CRM databases in the test environment. Restore the databases on to a SQL Server in the production environment. Run the Microsoft CRM 3.0 Redeployment Wizard in the production environment. Install Microsoft CRM in the production environment, and select the Connect to Existing Databases option. Answer: D
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