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Slide 1: Web 2.0 in Government May 2008
Slide 2: Changing Environment 1997 • Few users • Static HTML • Limited content • <40 interactive services • Homegrown search • Limited participation • Dialup users • Still learning about users – many new and inexperienced in use of web 2008 • Monthly unique users > 35% of state population • Over 3,100,000 pages • 1,079 interactive services • Database driven • Pervasive government participation • Rich Multimedia • Ubiquitous Broadband • Extensive analytics • Encourages citizen participation
Slide 3: Definitions: Web 2.0 “Web 2.0 is the network as platform, spanning all connected devices; Web 2.0 applications are those that make the most of the intrinsic advantages of that platform: delivering software as a continually-updated service that gets better the more people use it, consuming and remixing data from multiple sources, including individual users, while providing their own data and services in a form that allows remixing by others, creating network effects through an "architecture of participation," and going beyond the page metaphor of Web 1.0 to deliver rich user experiences.” - Tim O’Reilly
Slide 4: Web 2.0 & Government • More interactive services • Better collaboration between agencies and across government • Community building and support • More transparency • Increase citizen involvement • End-to-end processes
Slide 5: How easy is it for citizens and business to interact with their government?
Slide 6: In today’s world, the minute we make public data available online, we open up the opportunity for public-private collaboration. What are some of the manifestations or potential results of such a collaboration?
Slide 9: Definitions: Web 3.0 / Semantic Web • Transforming the Web into a database • An evolutionary path to artificial intelligence • The realization of the Semantic Web and SOA • Evolution towards 3D • User-generated Networks • An "Executable" Web Abstraction Layer • “No Humans Required” • The creation of highquality content and services produced by gifted individuals using Web 2.0 technology as an enabling platform
Slide 10: E-Government 3.0 • Repurposing Webservices access to data by citizens and other computers • The intelligent web • Virtual worlds • Context awareness • SaaS • Ubiquitous Access • User Channel Alignment • The Data Web – Government is a major source of trusted data • Extensive SOA implementation
Slide 11: Changing Nature of Collaboration • State and local agencies need to understand where they fit in global environments • Very dynamic, real-time collaborations
Slide 12: Impacting Efficiency & Productivity • Shared project and team spaces • Live capture of streamed online conferences for ongoing participation and feedback • Multistreamed IM and real-time collaboration channels • Collaborative document creation • Development & support of crossagency websites and services
Slide 13: Globalization • The globe is shrinking • States compete in the global marketplace • What will be the impact of huge global/national initiatives like: • • • • • GEOSS NHIN NIEM NAIS SNIP • • • • The National Map Global Justice NEIEN WIRED
Slide 14: Interoperability • Sharing knowledge and information is easier than ever before • Demand for interoperability is higher than ever before • Web 2.0 supports interoperability
Slide 15: Community • Web 2.0 is about communities, Government is about communities • Web 2.0 offers numerous opportunities for enhancing community collaboration • Communities may be gov to gov, gov to business, gov to citizen
Slide 16: Scope and Scale The nature of the internet has enabled agencies to expand their breadth of interaction to a degree never before experienced. Are we ready to take advantage of that opportunity?
Slide 17: The Tools "This whole suite of tools is far more participatory in its nature. So clearly, getting more participation by citizens with their government is an objective that is very worthwhile." - John Gillespie, NASCIO President • • • • • • • Search Mashups GIS SMS ESB Rich Multimedia SaaS • • • • • • Tagging AJAX Flash, etc. Mobile Devices Gadgets and Widgets XML
Slide 18: Prominent Uses in Government Mashups "Government is engaged in a big debate. I genuinely think if anything holds us back it's failing to comprehend the possibilities of what we can do with data mashups. My job is to explain it across government." - UK Minister of Transformation, Tom Watson • Map Fishing Hotspots • Map wildlife disease news reports • • • • Economic Data Agency Locations New Businesses Business Entity Info
Slide 19: Crime Reporting in Real Time: A Powerful, Collaborative Mashup
Slide 20: Prominent Uses in Government Podcasts • CDC Health Information • Governor’s Weekly Messages • Economic Information and Updates
Slide 21: From the Top-rated .gov domain in the United States
Slide 22: Prominent Uses in Government Wikis "Across agencies, wikis and blogs are becoming as ubiquitous as e-mail in terms of information sharing." • • • • Intellipedia America's Army Diplopedia USA Services CoLab Wiki • Utah Technical Services Wiki
Slide 23: Google Sitemapping Project • Searchable results through Google have increased from 1.1 million to 3.1 million in 18 months • New dynamic data sources now available to the public • New enterprise mashup possibilities • Unique visitors up 34% over previous year
Slide 24: Prominent Uses in Government RSS • • • • • • • News Alerts Public Meetings Weather Calendar Events Speeches Online radio and podcasts • Business tips • Product information • Service updates • Tax information
Slide 25: Prominent Uses in Government Dynamic GIS • • • • SGID National Atlas Crime Mashups Economic Development Mashups • New Business Locations
Slide 26: Prominent Uses in Government Streaming Media • Attorney General • Economic announcements Development Summits and • Healthcare Network Podcasts Broadcasts • Science and Technology • Disabilities News
Slide 27: Prominent Uses in Government Blogs • • • • • Agency Directors Rules News Agency News Observations Collaborative Initiatives
Slide 28: Develop a Collaboration Plan “Weaving nerves out of glass and radio waves, our species began wiring up all regions, all processes, all facts and notions into a grand network. From this embryonic neural net was born a collaborative interface for our civilization, a sensing, cognitive device with power that exceeded any previous invention.” - Kevin Kelly • Identify the needs for enhanced collaboration within the enterprise • These needs extend to business, citizens, and other levels of govt. • Web 2.0 provide major changes in potential collaboration models
Slide 29: Understand the Evolution of User Demographics “…barriers to participation in government's Webbased, citizen-facing applications will begin to diminish any appeal a government site may possess” - EC3 • Maybe you don't want users? • Maybe your services will become irrelevant in a changing world • Perhaps you are seeking to maintain an entrenched status quo?
Slide 30: What does Web 2.0 mean for: • • • • • • • • Online Services Public Health Public Safety Transportation Regulatory Services Environmental Services Natural Resources Commerce
Slide 31: The Importance of Search • Today’s search technologies provide opportunities for integration and mashups • Search links everything together
Slide 32: Growth of the Web
Slide 33: WWW – The Killer App
Slide 34: Early Growth of the World Wide Web Number of websites, Dec 90 to Jan 96 Date Dec 90 Dec 91 Dec 92 Jun 93 Sep 93 Oct 93 Dec 93 Jun 94 Dec 94 Jun 95 Jan 96 Number of websites 1 10 50 130 204 228 623 My first agency website 2,738 10,022 23,500 100,000
Slide 35: The First Network ARPANET 1969
Slide 36: Tagging • Tag clouds • Organizing data • Creating opportunities for data presentment and integration with other data and services • Community participation to increase value
Slide 37: Services to Consider • • • • • • • Del.icio.us Twitter Flickr YouTube Swivel UStream Viddler • • • • • • Google Maps Microsoft Live Yahoo Pipes Blogger/WordPress Various Wikis Google Enterprise
Slide 38: Measuring the Success of Web 2 Initiatives “virtually all of government's Web-based, citizen-facing applications tend to fall short in terms of participation” • • • • • Google Analytics Quantcast Compete.com Webtrends Just to name a few
Slide 39: Data Sharing • With the public – growing demand and expectation • With business • With other government agencies It is as important to pay attention to how we do it and what we share.
Slide 40: Web 2.0 in Education: What does it mean for the future? • Younger users will have greater expectations • The extraordinary will become the norm
Slide 41: Formats for Sharing • RSS – any news, that is news, should be available as RSS • KML – portability for GIS info has never been better • XML – Various Flavors
Slide 42: Are You a Contributor? • • • • • Wikipedia Blogs Business-oriented Wikis Community Wikis Provide content to agency websites
Slide 43: Tools & Technologies You Should Know About • • • • AJAX XML CSS Web Services
Slide 44: ID and Authentication • • • • • Open ID Directory Integration eAuthentication Single Sign-On Personalization
Slide 45: Security and Privacy …many [government CIOs] are befuddled by the nexus of traditional 1.0 security requirements and the 2.0 desire for openness. -IBM Center for the Business of Government • Encryption • Classification • Policies
Slide 46: Managing Projects • Five-year, multi-million dollar projects are bad • Don't be hindered by negativity • Don't let budget stop you • Some standards should apply
Slide 47: References • The Blogging Revolution: Government in the Age of Web 2.0