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Slide 1: USCCD REMOTE MANAGEMENT SERVICE
Slide 2: About us Track record Providing services from our US office to India’s 6 major call centers Only Company Specialized in extending Colocation services to Indian Call Centers / BPOs from our US office As system integration arm of Computers & Components executed projects in USA Certified professionals to supply, deliver, install and maintain equipments in India & US and integrate all locations Over 250 man-years of experience; many projects executed Experience Technology Resources Facilities Best-of-breed solutions in the Contact center space Teams of professionals located in USA and India Offices in Bangalore,Chennai, Delhi, Hyderabad, Kolkata, Mumbai, UK, USA
Slide 3: Vision To be a premier provider of emerging technologies and solutions to call Center and BPO service segment To add value through innovation, proactive approach, team work and customer satisfaction To empower convergence by bridging the gap between expectations and performance
Slide 4: Scenario Bank with 5 servers & 50 Desktops administration management needs one qualified system engineer Hardware & Software It will cost around 8 lakhs /annum approximately By using USCCD Remote administrative support It cost around 2 lakhs / annum Annually saves 6 Lakhs
Slide 5: How USCCD Remote Management works ? USCCD REMOTE MANAGEMENT TEAM ESTABLISHING REMOTE CONNECTIVITY
Slide 6: Services that can offered by USCCD Remote Service Installing software's Installing or troubleshooting peripheral devices like Printers, scanners, web cameras, mobile phones, Handy cams etc. Cleaning the Computer of certain malwares Rectifying the Registry settings corrupted by any malware Regular Computer maintenance operations Restoring a Computer completely within a very short span of time Data can be backed up to their desired backup devices at intervals defined by the User
Slide 7: How much secured the USCCD Remote Connection ? All the information exchanged between the Support PC and the Computer is secure. Everything that is being done by the Remote Support is clearly visible to the User availing support The user can disconnect the Remote Session at anytime by his own.
Slide 8: CASE 1 Client needing backup of all the PCs on to a server on a regular basis. One of our clients needed to take a backup of all the PCs on a given day of every week. The network had a setup of 6 Workstations and a Server. This was easily achieved by connecting to the Server using a Remote PC Support software by one of our support technicians. After that, the support technician would connect to each workstation from the Server and backup all the designated data on to the Server. This is an established routine now with the client, and it is done on a weekly basis. The client does not need to hire a full time employee just for this purpose. Moreover, the support technician can gain control of the Server only with the client's authorization.
Slide 9: CASE 2 Client having trouble with malware. A typical case of an otherwise normally functioning PC becoming sluggish. A client required help with his sluggish PC. One of our support technicians connected to the Client's PC using Remote support software and did a thorough check of the system. He found the PC to be infected by Malware which was terribly slowing down the PC. As the technician was very much adept with the functioning of this Virus, he could easily disinfect the Client's PC by taking appropriate action, within 10 minutes from the time the Client made the call.
Slide 10: CASE 3 Client having trouble with email client setup. One of our clients needed help with setting up email client Software for accessing mails using POP. The same was successfully achieved by one of our support technician within 2 minutes since the call was made.
Slide 11: Value addition Product & Services Delivery Established global delivery model Speed to market Lower cost Implementation & maintenance Access to quality services and resource base Access to technology, processes Reach new geographies Access to large IT resource pool in USA & India Professionals with domain expertise Tie-ups with leading technology companies Colocation services in 41 IP enabled locations in USA & UK
Slide 12: Strengths        Knowledge of Contact Center Technology Project management expertise Significant experience in executing large offshore projects Service level quality management Hardware, Communication infrastructure Experienced resources Multiple business centers in India
Slide 13: Services and products Services      Colocation System Maintenance. Tech Upgradatidon Product maintenance     Products HP IBM Avaya Aspect    Segments Call Centers B P Os 24 x7 Environment Offshore delivery model