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Slide 1: tw telecom IT Executive Overview Andrew M. Staicer Account Executive 9665 Granite Ridge Dr. Suite 500 San Diego, CA 92123 T 858.805.6041 C 760.586.9640 Andrew.Staicer@twtelecom.com 2011
Slide 2: We are tw telecom An obsession with delivering exceptional customer care. Instead of bureaucracy and runaround, you get committed people who listen carefully, respond quickly and make things happen. Maybe that’s why over 80% of our customers say they’d recommend us with confidence—a remarkably high number for any industry, let alone ours.
Slide 3: A Unique Set of Network Assets One of the Top 3 Metro Ethernet Providers for U.S. Businesses National footprint interconnected with fiber and 10 Gig IP backbone 3
Slide 4: A Fully Differentiated Asset • Massive Local Optical Network • Connecting nearly 10,000 enterprise buildings • Largest competitive fiber based provider (lit buildings) • True fiber based alternative to the incumbent • Managed Quality of Service • Robust portfolio of services 4
Slide 5: Strategic Direction & Corporate History
Slide 6: Our Customer Focus Bringing unique value to the enterprise Customers Reach National Fortune 1000 Large > 500 Seats Multi-City Multi-Location Applications Complex Managed Solutions Storage, Distributed Data Centers, DR/BC, Imaging, Enterprise Apps (CRM, ERP), VPN Managed Solutions Regional Multi-City Multi-Location Medium < 500 Seats City telecom’s tw Wide Multi-Location “Sweet Spot” Single Site Enhanced Connectivity Medical Image, VoIP VPN Simple Package SME < 100 Seats Connectivity 6
Slide 7: tw telecom Customer Strategy • Medium & large enterprises in target Growth Strategy • Invest in our networks, our products, vertical markets such as healthcare, finance, hospitality, higher education and manufacturing • Carriers, wireless providers, Internet and Content service providers • Government – Federal, State and Local entities • Systems Integrators needing robust data services our systems and our people • Create powerful portfolio of innovative solutions • Leading product portfolio, with a differentiated local fiber infrastructure, delivering a robust MPLS IP network • Differentiated and unique customer experience which customers value • Solutions approach helping customers win 7
Slide 8: tw telecom – A Corporate History Time Warner Communications Formed as a JV between U S WEST and Time Warner Cable to deliver residential cable telephony (April 1993) Time Warner Telecom separates from Time Warner Cable (July 1998) Time Warner Telecom completes purchase of GST Communications, expands into 15 new markets (January 2001) Time Warner Telecom completes over 30 network expansions, increasing market footprint to 44 Markets (2003 through 2006) 1993 1996 1998 2000 2001 2003 2006 2008 Time Warner Communications renamed Time Warner Telecom Larissa Herda named President and CEO (July 1998) Time Warner Telecom announces expansion into 5 new markets Minneapolis, Chicago, Atlanta, Columbia, Denver (May 2000) Time Warner Telecom acquires Xspedius Communications, expands into 31 new markets (October 2006) Time Warner Telecom becomes tw telecom (July 1, 2008) 8
Slide 9: Critical Differentiators • We strive for world class customer care • Local management – sales & operations, coupled with 2 national operations centers create a unique coverage model • We operate our own fiber network • Over 70% within the metro • Ability to construct unique footprint, scale bandwidth, deliver robust array of network services • We offer a unique set of products and services • Industry leadership position in Ethernet Services – metro and wide area 9
Slide 10: My Portal – Transactional Services TW TELECOM • • • Comprehensive services “dashboard” • Allows customers to track and manage ongoing business with tw telecom On-Line access to variety of activities • View Invoices, Pay Bills, Track Orders, Manage Circuit Inventory, Initiate and Manage Trouble Tickets Delivers proactive level of customer care to facilitate a better service experience 10
Slide 11: My Portal - Performance Portal • Network performance data delivered graphically to highlight: • Network bandwidth utilization • Quality of network services • Enabling applications management • Compliments existing enterprise network management infrastructure to improve total service management • Circuit by circuit level detail for Ethernet, MPLS IP VPN, Internet Access services 11
Slide 12: Product Portfolio
Slide 13: Products and Services Strategy Partner Opportunities Managed Applications Managed Bundled Services ERP DDos Mitigation CRM Storage Supply Chain Unified Messaging Anti-Virus Anti-Spam VoIP Managed Services - 24x7x365 Monitoring & Maintenance Voice & Data Integrated Access Business Class Storage Transport Security & IP VPN Services Extended NLAN (WAN Service) IP Services Foundational Network Services Planned or In Progress Available Today Internet Access to 1 Gig Switched Services Digital Trunks, Primary Rate Interface, LD, 8XX Tandem Transport & Wavelengths DS-1, DS-3, OC-3, OC-12, OC-48, OC-192 NLAN Metro Ethernet Co-location Infrastructure and Services 13
Slide 14: Metro Network Architecture DS-n OC-n End User Bldg Carrier Hotel/POP End User Bldg MSPP SONET ADM Core Fiber Backbone < 256 Strands Distribution Rings < 24 Strands DWDM System 32 – 64 Waves Up to 10G Voice DS-n MSPP OC-n SONET ADM Ethernet Internet LEC Office Type II Voice Internet DS-n PSTN MSPP SONET ADM MSPP SONET ADM Voice DS-n OC-n Ethernet Internet tw telecom C.O. Class 5 DCS 3/1 MSPP SONET ADM VoIP Media Gateway DWDM Ethernet Switch Edge IP Routers Core IP Routers TWTC SS7 Network Next Gen Integrated Access IP Backbone Up to OC-192 24 x 7 Monitoring/Maintenance, NEBs-3, UPS, Diesel Generator, etc. 14
Slide 15: MPLS Service Class – Definition 15
Slide 16: Product Portfolio Metro Ethernet Services
Slide 17: Metro Ethernet Services Portfolio Service portfolio supports wide range of enterprise applications & requirements • Internet Access, Voice over IP, National Ethernet, Data Center Storage • Scalable bandwidth from 1 Mb to 10 Gig • Ethernet over Copper facilities for cost effective branch office connectivity 17
Slide 18: Native LAN Services Overview • • • • Managed Metro & Long Haul Ethernet Transport Service • Point-to-Point, Point-to-Multipoint, Multipoint Suite of Services Serves Broad Customer Set • Customer Direct • Integrated Native LAN (I-LAN @ sub 10 Mbps) • Switched Native LAN • Elite Native LAN (Ethernet over SONET) • Extended Native LAN (VPLS) & Regional Native LAN (Waves) Supports 1 to 10 Megabits to 10 Gigabits • Variety of Tagging Implementations to Meet Customer Demand for Networking Scalability Copper based solutions for expanded reach to small, branch offices and highly distributed enterprises 18
Slide 19: Product Portfolio IP VPN
Slide 20: IP Backbone Value Summary • National Footprint (75 Markets) • OC-192 (10 Gb/s) backbone • Diverse / Redundant Network Connectivity from Network • • • • Backbone to Customer Premise POS layers IP routing onto inherent fault tolerance of SONET MPLS used within the core increases performance and provides more granular TE 60% utilization target for backbone links and connections. “Best of Breed” infrastructure (Juniper, Cisco, Extreme) 20
Slide 21: IP Network Services Variety of Connectivity - DS-1 to Gigabit Ethernet • T1 (1.5 Mbps), NxT1 – Non-bonded and bonded service (3 Mbps to 6 Mbps) • T3 (45 Mbps) – Available in Fractional and Burstable T3 bandwidth levels • OC-n (155, 622 Mbps) – Available in Fractional and Burstable bandwidth levels • Ethernet – Available in Fractional and Burstable • From 2 Mbps to 1,000 Mbps bandwidth levels Robust Service Suite • Dedicated, Switched Solution options • 24x7 support, local and national • Service Level Commitments • Primary/secondary DNS/ IP Addressing/ BGP • Bandwidth Performance reports via web tw telecom one of the 10 most interconnected IP networks Worldwide 21
Slide 22: tw telecom VPN Solutions • MPLS Standards Based • RFC 2547 Compliance • Fully Meshed Architecture • Entirely Scalable • Compliments Ethernet WAN • TDM - DS-1 to OC-12 (622 Mbps) (City-to-City) Solutions • Ethernet to Gigabit (1,000 Mbps) Speeds • Business Class Capabilities • Wide Applications Support • Branch Office Connectivity • 5 Classes of Service supporting Best • Multimedia Support • VoIP Effort to Latency Sensitive Voice, Video 22
Slide 23: Product Portfolio Managed Services
Slide 24: Managed Services • Service provides full ordering, provisioning, maintenance and management of customer edge router equipment • Delivered in conjunction with tw telecom’s data service portfolio – Metro and National Ethernet, Internet Access, MPLS IP VPN • Foundational capability for ongoing converged applications networks • To deliver Internal Data, Internet Access, Voice 24
Slide 25: Managed Security Services (DDoS Mitigation) DDoS Mitigation Service • Available in two flavors: • “Clean-bandwidth” via a combination of • • • Included Features: Comprehensive Security Consultation Installation of service (nonintrusive) Proactive monitoring with customer confirmation and mitigation of attack Dedicated Team of Security Professionals Policy Change Management Reporting Portal providing detailed and executive service reports Service Level Agreements ‘learned’ traffic behaviors & alarmed customer defined thresholds for an entire circuit • “Clean-IPs” via a combination of ‘learned’ traffic behaviors & alarmed customer defined thresholds for a specified IP Address • Adapts to a dynamic data environment • False positives eliminated through ‘attack • • • • verification’ by TWTC’s Security Operations Center • Attacks blocked closest to origination of attack as technically feasible (furthest from the customer premise) 25
Slide 26: Managed Storage Transport • Streamline the network • Collapse multiple private lines onto single wavelength system • Native connections eliminate need for expensive protocol conversion devices On-Demand Networking with 99.999% + availability • Managed 24 x 7 x 365 • • Support for: • ESCON, FICON, Fiber Channel, Ethernet • IBM, EMC Certified Applications Managed Storage Transport Service 26
Slide 27: Co-location Services Localized Disaster Recovery & Business Continuity Strategy Co-location services include: • Dedicated Internet Access • Storage Transport • Private Line Transport • IP VPN • Native LAN solutions • Local dial-tone • Business continuity • Hardened / central office facility • Communications • Power (Generator & UPS) • Security • Fire Detection / Suppression • Environment / HVAC tw telecom Customer Site and Co-Location Cabinet Optical & IP Network tw telecom co-location site 27
Slide 28: Product Portfolio Voice over IP
Slide 29: VoIP – State of the Industry VoIP is poised to be the single largest telephony initiative in decades • A technology for sending telephone calls over data networks instead of traditional telephone networks • VoIP brings reduced access costs, simplified network management and a new world of service opportunities VoIP Marketplace Activity Service Provider • Technology replacement delivering lower cost infrastructure • Long Distance Transport • Select New Services Residential • “POTS” Substitution • Technology leverage supporting competitive attack strategies • New entrants • Cable companies Enterprise • Convergence driving cost savings • Single wire, Branch office connectivity, MAC control, Toll avoidance • Intranet centric solutions • “VPN” implementations dependant on best effort IP connectivity 29
Slide 30: Our VoIP Product Strategy Rapidly develop and implement new services that create new and incremental sources of revenue • Cap Legacy Switching Infrastructure – Grow Next-Gen Capabilities • Implemented Traditional Services Driving New Revenue • Implement Value Added Services, Creating Customer Loyalty Packet/IP Infrastructure Digital Trunks PRIs Long Distance Disaster Recovery International Termination Calling Cards Gateway IP Trunks Voice VPN (Site-to-Site) VoIP Virtual Number Service VoIP “Features” to Digital PBXs VoIP Network Peering Next-Gen IAD End User Unified Messaging Multimedia Conferencing Hosted Telephony Distributed Call Center Mobility IM, Presence Management WiFi Integration HD Voice Lower Cost Voice  Current Capabilities Convergence Value Added Applications  Future Opportunities 30
Slide 31: Convergence > 100% Bandwidth Increase 20 – 30% Savings on Monthly Spend 31
Slide 32: Summary
Slide 33: tw telecom • tw telecom’s 15 year Track Record of Success Means… • Financial Strength to Grow • Product and Service Innovation • Industry Leading Data & IP Services • Metro Ethernet, IP Networks, VoIP • Broad Fiber Optic Reach 33
Slide 34: Examples of Our Satisfied Customers Public Sector Health Services Professional Services Financial Media & Information Industry Leaders 34
Slide 35: Links to related information tw telecom General Andrew M. Staicer Corporate Management tw telecom NASDAQ Press Releases My Portal Instructional Video References Our Network Voice of the Customer Announcement Forrester’s Official Voice of The Customer Announcement Carrier Ethernet News Article Reviews from IT Professionals Financial Strength Andrew M. Staicer Account Executive II TW Telecom Nasdaq: TWTC 9665 Granite Ridge Drive, Suite 500 San Diego, CA 92123 Tel: (858) 805-6041 Fax: (858) 309-0121 Cell: (760) 586-9640 Andrew.Staicer@twtelecom.com ***Contact for softcopy of presentation for the active links on this page*** 35
Slide 36: Thank You 36 Andrew M. Staicer Account Executive 9665 Granite Ridge Dr. Suite 500 San Diego, CA 92123 T 858.805.6041 C 760.586.9640 Andrew.Staicer@twtelecom.com