Slide 1: Change is INN The Stay Real journey at GRVPA: Harrisburg/Hershey PA July 22-25, 2008 “We Are The Champions”
Slide 5: A pat on the back, though only a few vertebrae removed from a kick in the pants, is miles ahead in results.
Slide 9: Management is efficiency in climbing the ladder of success. Leadership determines whether the ladder is leaning against the right wall. – Stephen R. Covey
Slide 13: Leadership is the art of getting other people to do something that you want done, because they want to do it. – Dwight D. Eisenhower
Slide 17: Delegating work works, provided the one delegating also works. - Robert Half
Slide 24: If your actions create a legacy that inspires others to dream more ... learn more ... do more ... and become more ... ...then you are a leader.
Slide 28: Look around you. If you think you’re leading – but no one is following you – you’re only taking a walk.
Slide 36: You do not lead by hitting people over the head. That’s assault, not leadership. – Dwight D. Eisenhower
Slide 40: If you do not know where you are going, every road will get you nowhere. – Henry Kissinger
Slide 44: Leaders are not born. Leaders are made, and they are made by effort and hard work. – Vince Lombardi
Slide 45: Now what is this person’s FORMAL ROLE? Schedule shifts Facilitation: Leading the Guest Experience Workshop and Delivering the Guest Experience Real World Host/Ensure best welcome and farewell Guest Experience Champion Print, review, update reports Gather and share: Performance data Guest Feedback, etc. Support hotel in delivering the Guest Experience Front Desk Supervisor Coach employees Greet and check in/out guests Attend meetings 45
Slide 46: What is WRONG with you people?
Slide 47: GOT IT ?!?!?!
Slide 48: Say What?!?!
Slide 49: Management is doing things right; leadership is doing the right thing – Peter F. Drucker
Slide 50: Thanks for keeping it REAL this week because the journey ahead will require you to… STAY REAL!