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Slide 1: www.ReadySetPresent.com Page 1
Slide 2: www.ReadySetPresent.com Program Objectives (1 of 2) Be able to locate and identify “difficult employees.”  Learn that every worker has a unique way of completing tasks—this will teach you how to gel everyone’s abilities  Learn how to deal with a continually troubling employee.  Page 2
Slide 3: www.ReadySetPresent.com Program Objectives (2 of 2) Understand what is expected of you and how you can work to better your office environment.  Learn the tools that allow for constructive feedback and more productive employees.  Page 3
Slide 4: www.ReadySetPresent.com A Difficult Person (1 of 2) Please Answer the Following Question What Is A Problem Person? Page 4
Slide 5: www.ReadySetPresent.com A Difficult Person (2 of 2) Definition: Someone who, whether consciously or subconsciously, disrupts or hinders the advance -ment of productivity in the work place. Page 5
Slide 6: www.ReadySetPresent.com Problem Of Difficult People  Employees at all levels may feel insecure and under pressure to perform. more difficult people.  More dissatisfaction amounts to  Can cause the loss of clients.  Can slow down productivity.  Cause absenteeism to increase. Page 6
Slide 7: www.ReadySetPresent.com People Aren’t Difficult, They Are Different Each of us has certain needs that must be satisfied if we’re going to feel good about ourselves. Some people need to have people like them, while to others, the most important thing is to make sure that all the i’s are dotted and the t’s are crossed. Page 7
Slide 8: www.ReadySetPresent.com Individual Strengths We all complement each other. Where I’m weak, somebody else is strong, and vice versa. We have to find a way to allow people to use their strengths. If we don’t, those strengths may turn into weaknesses, and those weaknesses aren’t a pretty sight to see. Page 8
Slide 9: www.ReadySetPresent.com Certain Personality Types The Bull. Page 9
Slide 10: www.ReadySetPresent.com Qualities Of The Bull  Likes to be in control.  Likes to see results.  Is not concerned about people’s feelings. people-oriented.  Is more task-oriented than Page 10
Slide 11: www.ReadySetPresent.com Strategies For The Bull (1 of 2) If the Bull is a co-worker,  Don’t show fear.  Look them in the eye. Stay calm and collected.  Don’t move away from them. Page 11
Slide 12: www.ReadySetPresent.com Strategies For The Bull (2 of 2) If the Bull is a co-worker,  Don’t interrupt. Just let them have control. open-ended questions.  When the charge is over, ask Page 12
Slide 13: www.ReadySetPresent.com About This Product: To download this entire Challenging Employees PowerPoint presentation visit ReadySetPresent.com Over 100+ slides on topics such as: 5 personalities with their qualities and specific strategies for the bull – the fox – the time bomb - the whiner and the wall, 8 Keys to dealing with people, 6 tips for dealing with difficult people, 8 quick tips, 6 questions with answers, 20 slides on giving and receiving feedback, 9 points on controlling anger, and 9 techniques on increasing employee enthusiasm. Royalty Free - Use Them Over and Over Again. Please Visit: www.ReadySetPresent.com Page 13