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Enterprise 2.0 Knowledge Management - People at the Center 



 

 
 
Tags:  people  web  2.0wikiblogforumcollaborationsocial  social_software  knowledge management 20  softwareenterprise  socialsoftware  wissensmanagement  km20  content  workplace  2009  2.0  management  20  knowledge  web20  enterprise2.0  km  e2.0  kennismanagement 
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Published:  December 08, 2009
 
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Slide 1: Enterprise 2.0 Knowledge Management A Revolution of Knowledge in Three Parts.
Slide 3: Previously…
Slide 4: 1. Sharing knowledge is always voluntary, no one can ever be forced. 2. We share knowledge when we have the right audience, that motivates us and creates the right context. 3. Social Software alone is not the solution to the old problems of knowledge management.
Slide 5: Is there a new knowledge management? http://www.flickr.com/photos/jam343/1703693/
Slide 6: NO There is no new knowledge management.
Slide 7: YES People are connected.
Slide 8: It is no longer about storing knowledge…
Slide 9: …but about knowledge Just In Time.
Slide 10: That happens in formal networks…
Slide 11: …and even more with informal networks.
Slide 12: *average ratio between formal and informal networks in businesses. "Liberating knowledge", Snowden, D., Introductory Chapter, 1999, CBI Business Guide
Slide 13: How can the boss connect the right people?
Slide 14: He doesn‘t. We focus on daily business.
Slide 15: Just like Brad. Brad works in product development for a large supplier of the automotive industry.
Slide 16: Brad and his collegues need to quickly work up a small project.
Slide 17: Brad‘s team uses Social Software. Wiki Blog Rate Extensible Work Place Office Integration Search Access Management Discussion
Slide 18: They collect and prioritize requirements into a Wiki, … Wiki + Simple management of large stakeholder groups + Transparent process of prioritization
Slide 19: …post status reports and minutes on the Blog, … Jeff Wiki Blog + Content can be classified into multiple categories (tags)- easier to find. + Status reports are summarized automatically.
Slide 20: ...communicate within the team via Microblog,... Wiki Blog Microblog + International teams stay up to date. + Spontaneous ideas, advice and comments will be available to everyone.
Slide 21: … create and discuss content in their Wiki, … Wiki Blog Microblog Forums + Content and discussion all in one place: less e-mail-traffic. + Easy intergration of other file formats (Excel, Visio, …) and simple export (PDF, Word).
Slide 22: … and remain up to date via RSS. Wiki Blog Microblog Forums RSS + Transparency of the current state of processing. + Less information flooding (e-mails). + I decide what‘s important to me!
Slide 23: Brad ist excited about Social Software: + Improved team work and communication. + More transparency of the project progress. + Less e-mails and fewer meetings. + Projects become more efficient.
Slide 24: Word travels fast.
Slide 25: Social Software expands, …
Slide 26: …finds new domains… Process Management Skill Management Team Organization Documentation Project Management Requirement Management Reputation and Communication Ideas and Innovations Learning and Change Management … Customers Employees Partners
Slide 27: …and calls for a new culture of openness:
Slide 28: Culture 1.0 „Which information shall we make accessible?“
Slide 29: Culture 2.0 „Which information has to be secured?“
Slide 30: Social Software is now also a part of Lisa‘s daily work-life.  She uses Wikis and Blogs for her projects.  RSS keeps her updated about project status.  She is active on the Staff Blog.
Slide 31: In a discussion of… … she finds…
Slide 32: …Brad!
Slide 33: … and Christie...
Slide 34: … and Bill.
Slide 35: And why is it working now?
Slide 36: Because our daily business creates context and audience automatically…
Slide 37: …and for this reason we are motivated to share knowledge.
Slide 38: To share knowledge, is a side effect of our work!
Slide 39: While we work we leave marks in the system… Discussion Meetings Documents Opinions Comments Links Tags
Slide 40: …and Social Software makes those marks completely transparent.
Slide 41: Social Software links content. 1
Slide 42: Social Software links content with people. 2
Slide 43: Social Software links people. 3
Slide 44: When Social Software is understood as a comprehensive plattform used in daily business…
Slide 45: …then out of a hierarchical viewpoint comes…
Slide 46: …complete transparency…
Slide 47: …over experts, topics and…
Slide 48: …(informal) networks.
Slide 49: Example: Network visualisation in a Confluence Enterprise Wiki
Slide 50: So the right people meet…
Slide 51: …and new ideas are developed together.
Slide 52: 1. It is no longer about reading the best documents, but most of all finding the right contact person. 2. With Social Software we are able to build up and maintain networks and make them more transparent. However its successful implementation requires the right cultural, technological and organizational conditions. 3. This is where Web 2.0 ends and Enterprise 2.0 takes the spotlight: The right conditions have to be actively created.
Slide 53: How do I create an Enterprise 2.0?
Slide 54: Visit us: http://www.besser20.de/english
Slide 55: Frank Wolf, Christoph Rauhut, Simone Happ, Christopher Buschow, Katja Dräger, Christin Büttner Thanks to: Anne Glas, Holger Günzler, Dada Lin, Jana Frommhold, Ricarda Köckler
Slide 56: f.wolf@t-systems.com simone.happ@t-systems.com http://www.t-systems-mms.com/mms/en http://www.besser20.de/english

   
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