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Slide 1: The eG Enterprise Suite TM Real­Time Monitoring & Proactive  Infrastructure Triage 1 December 1, 2011
Slide 2: About eG Innovations  Primary Business Delivers enterprise-class monitoring solutions for customers to monitor their critical IT services and to perform proactive triage for rapid problem isolation and diagnosis in both virtual and physical environments Build and deliver best of breed products and solutions that help maintain and manage customer IT services in an easy, effective, and efficient manner, with the best return on investment • Enhance competitive positioning by improving the quality of IT services – high uptime, peak performance, rapid diagnosis • Lower operational costs through improved efficiency • Optimize usage of the IT infrastructure Singapore, USA, UK, India 95 2001 Vertex Management (www.vertexmgt.com), SilkRoute Indchem (www.silkrouteindchem.com) VMware, Tevron, Sun, Red Hat, IBM, HP, Microsoft, Oracle Mission Value Proposition of Products Worldwide Locations Employees Year Founded Investors Partnerships Slide 2 December 1, 2011
Slide 3: Customer Successes 180+ customers in 17 countries worldwide December 1, 2011
Slide 4: Recent Awards & Mention Technology patents:  US Patent #6,701, 459 for Automatic Root-cause Diagnosis technology  IPOS Patent 102175 for Virtual Manager single console technology  Two patent applications for Virtualization monitoring technologies Gold Award for Best Solution in the Application and Infrastructure Management Category at VMworld 2008 Winner of MSTerminalServices.org Reader’s Choice Award - “Best Citrix/Terminal Services Monitoring Solution” - Nov 2007 ```` Top-rated virtualization monitoring solution eG Enterprise nominated for “Best Virtualization Management Tools” category of the SYS-CON’s Virtualization Journal Reader’s Choice Awards 2008 Mention as one of key vendors in the Server Virtualization Management Space in Gartner’s recent report – “Hype Cycle for IT Operations Management, 2008” Slide 4 December 1, 2011
Slide 5: Issues in monitoring multi­tier infrastructures The problem: How do you rapidly and efficiently find the cause of IT  business service performance issues before end users  are impacted?
Slide 6: Current Practice ­ Monitoring in Silos Firewall Manager Website Monitor AppServer Smart Plugins Database Manager VM Monitor
Slide 7: Monitoring Silos Does Not Work Suppose the database server is 50% slower than normal Bro ws e in Log Reg iste r USER FIREWALL WEB SERVER APP SERVER DB SERVER A problem in one application can affect all the other applications involved in the service delivery.
Slide 8: Monitoring Silos Does Not Work Suppose the database server and media server share the same disk subsystem Database Queries Media Streaming Excessive disk reads by the media server slow down Oracle database accesses Disk reads Multi-tier infrastructures are difficult to manage Adding VMs to the mix makes the problem even harder!!!
Slide 9: Monitoring Silos Does Not Work Siloed monitoring results in the “It’s not me!” syndrome Hey, this is not working Not our problem Talk to the other guys ERP Admin Sys admin Application Admin Looks fine Not mine either End User LAN Admin Client Admin Firewall admin The server is working OK Server admin No other complaints Everything Is OK Domain admin All lights Are green VMs are lightly loaded Database Admin VMware admin We don’t see anything wrong December 1, 2011
Slide 10: Resolving Problems Faster Has Big Paybacks
Slide 11: How does eG Help? 11 December 1, 2011
Slide 12: Patented Automated Root Cause Analysis Without Automated RCA: Five metrics exceeding critical thresholds looks like five separate critical issues With Automated RCA: It is clear where to focus your troubleshooting efforts The other events are actually effects of the root cause issue and are automatically downgraded in severity
Slide 13: Benefits of Automated Root Cause Analysis TODAY Oc r cu s es tic o r N own e Us owd Sl m ble ed o Pr olat Is m ble lved o P r es o R Pr o m ble 80% of time spent in isolating the problem Mean time to Repair (MTTR) is very high rs cu m Oc ble lem d em Pro ated rob lve bl l P es o ro Is o P R With eG eG Suite Large amount of time saved Proactively detect and correct problems before users notice Auto correlation based on business services Increase revenues by reducing mean time to repair Efficient use of operations staff Slide 13 December 1, 2011
Slide 14: Automated Root Cause Analysis How do we do it? + Application dependency diagrams defined at system setup Automated real-time tracking of VMs No complicated scripting required
Slide 15: The eG Universal Agent •A single agent license for Microsoft, Linux, Sun Solaris, HPUX,IBM AIX, VMware, Tru64 •A single price, regardless of OS or server configuration - 2, 4, 8, 16 CPUs •A single agent for monitoring any application Slide 15 © 2007 eG Innovations Inc All Rights Reserved •A single price to manage multiple applications on the same server •Auto-upgradable •Agentless monitoring option •100% web-based – HTTP/HTTPS December 1, 2011
Slide 16: Partial List of 150+ Monitored Components Providing visibility into every layer of every tier … Component Type Web Servers Web Application Servers Enterprise Applications Database Servers Terminal Servers Network Devices Microsoft Applications Firewalls Email Servers Messaging Servers Others Applications Monitored by the eG Suite Apache, iPlanet/SunONE, Microsoft IIS, IBM HTTP Server , Oracle Http WebLogic, ColdFusion, ATG, iPlanet, SunONE, Microsoft transaction server, WebSphere, SilverStream,  JRun, Orion, Tomcat, Oracle 9i OC4J, Borland Enterprise SAP R/3, SAP ITS, Corillian Voyager, Micros Opera, Oracle Forms, SiteMinder Oracle, Microsoft SQL server, DB2 UDB, Sybase, MySQL, Informix Microsoft Terminal Server, Citrix Presentation Server  Cisco routers, Cisco Catalyst switches, Baystack hub, Network nodes, Local Director, Cisco VPN  Concentrator Active Directory, BizTalk server, Windows Internet Name Service (WINS), DHCP server, MS Print server ,  MS Proxy server, MS File server, ISA Proxy server  Check Point Firewall –1, Cisco PIX, Juniper Netscreen Microsoft Exchange, Sun ONE messaging, Lotus Domino, Qmail, Sendmail MSMQ, IBM MQ, FioranoMQ server FTP, MTS, Event Logs, Tuxedo domain servers, Printers, Windows Domain Controller, Oracle Forms  servers, GroupWise Netware, NetApp Filers and NetCache, SiteMinder Policy server, Radius server, COM+  server, ASP .NET server, Network File System on Solaris server and client Windows NT, 2000, 2003, XP, Solaris, Linux, AIX, HPUX, Netware, OS400 Operating Systems
Slide 17: Flexible Web Reporting  Executive & operations reports  Network, system, application reports  Enables triage across disparate infrastructure components  Real-time or historical analysis  Ideal for trend analysis, capacity planning Slide 17 © 2007 eG Innovations Inc All Rights Reserved December 1, 2011
Slide 18: ROI Example • The Customer: •Fortune 100 financial institution in the US; Had HP OpenView, BMC, Mercury •Yet could not effectively troubleshoot problems when they happen • The eG Deployment: •Monitoring on-line banking environment with 200+ applications – Sun ONE, Oracle, SiteMinder, WebLogic, custom apps Benefits perceived by the customer with 8 weeks of deployment: Outage Duration Before and After eG 30 25 Minutes 20 15 10 5 0 Average Time of Outage 27 Before eG 33% average improvement in problem resolution time 18 = 4,512 fewer customers impacted per problem The lower time to repair numbers are based on eG Enterprise alerting 4-9 minutes faster than other monitors and the alerts from eG being more specific to the issue. With eG
Slide 19: ROI Example TSC Server Ops AVM Unix SA DBA/ Network 3rd Level Developer Difference Before EG 1 Server 2 Servers 3 or more servers in one datacenter 2 or more in multiple datacenters 3 or more in multiple datacenters Currently with EG 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 1 1 1/1 1/1 1 1 1 1 1 Server 2 Servers 3 or more servers in one datacenter 2 in multiple datacenters 3 or more in multiple datacenters 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 1 1 1/1 1/1 1 0 0 -2 -1 -1 • Fewer people from the 3rd Level and above required in Bridge Calls • More effective use of Domain Experts • Better ROI with Reduce Operational Expenses during Troubleshooting
Slide 20: Summary of Benefits 1. 2. 3. 4. 5. 6. 7. See ROI in weeks – not months or years Reduce downtime Avoid finger pointing Isolate and resolve problems more quickly and with less expertise and often before users are affected Tune your environment to avoid bottlenecks without the waste of over-provisioning Demonstrate performance improvements with SLA reports Deploy quickly due to auto thresholds, auto discovery, and 100% web-based architecture
Slide 21: Q & A 21 December 1, 2011
Slide 22: For more information Web: www.eginnovations.com Email: sales@eginnovations.com Slide 22 © 2007 eG Innovations Inc All Rights Reserved December 1, 2011