mmmtraining's picture
From mmmtraining rss RSS  subscribe Subscribe

Conflict Resolution Skills 



 

 
 
Views:  3488
Downloads:  95
Published:  June 29, 2009
 
4
download

Share plick with friends Share
save to favorite
Report Abuse Report Abuse
 
Related Plicks
Conflict Resolution at Work For Dummies

Conflict Resolution at Work For Dummies

From: anon-390570
Views: 380 Comments: 0
Conflict Resolution at Work For Dummies ,library of congress legislative, smithsonian libraries, florida library pasco high school, seward library and museum
 
War and Reconciliation: Reason and Emotion in Conflict Resolution

War and Reconciliation: Reason and Emotion in Conflict Resolution

From: anon-392135
Views: 287 Comments: 0
War and Reconciliation: Reason and Emotion in Conflict Resolution ,hawaii university library, vampire rituals ebooks, mcts exams 70-433 and 70-448 ebooks, westchester library ged class
 
Relationship Repair Brings Couples Back to Basics

Relationship Repair Brings Couples Back to Basics

From: neilwarner12
Views: 60 Comments: 0

 
Strategies To Resolve Conflicts Peacefully

Strategies To Resolve Conflicts Peacefully

From: portiastevens
Views: 20 Comments: 0
The PPT describes about the effective strategies that can help to resolve your conflicts peacefully. For more information you can also visit : http://www.past-transgressions.com/
 
Questioning Skills Training Materials

Questioning Skills Training Materials

From: DreamTrainer
Views: 1060 Comments: 2
How to ask the right questions to get the best results? What is the correct way to phrase your questions? More content available from www.skillsconverged.com
 
Peace-Building, Crisis Prevention and Conflict Management

Peace-Building, Crisis Prevention and Conflict Management

From: anon-527008
Views: 136 Comments: 0
Peace-Building, Crisis Prevention and Conflict Management
 
See all 
 
More from this user
Email Etiquette

Email Etiquette

From: mmmtraining
Views: 2552
Comments: 1

Telephone Etiquette

Telephone Etiquette

From: mmmtraining
Views: 3240
Comments: 2

American Culture

American Culture

From: mmmtraining
Views: 2432
Comments: 0

Stress Management

Stress Management

From: mmmtraining
Views: 2977
Comments: 1

Presentation Skills

Presentation Skills

From: mmmtraining
Views: 863
Comments: 0

Customer Service

Customer Service

From: mmmtraining
Views: 827
Comments: 0

See all 
 
 
 URL:          AddThis Social Bookmark Button
Embed Thin Player: (fits in most blogs)
Embed Full Player :
 
 

Name

Email (will NOT be shown to other users)

 

 
 
Comments: (watch)
 
 
Notes:
 
Slide 1: Conflict Resolution Skills Training Topics: • Understanding conflict • Defining conflict • Understanding levels of conflict • Traditional ways of handling conflict • Persuasion • In-depth perception • Using others to persuade • Empathy • Managing emotions • Negotiation • Types of negotiation • Stages of negotiation • Skills of negotiation • Dealing with ‘Aggressive’ and ‘Submissive’ behavior • The art of saying ‘No’
Slide 2: Conflict Resolution Skills MMM Training Solutions Contact: Pramila Mathew Mobile: +91 98409 88449 Website: www.mmmts.com
Slide 3: Conflict - Definition Conflict is the energy that builds up when individuals or groups of people pursue incompatible goals in their drive to meet their needs and interests
Slide 4: Levels of Conflict
Slide 5: Discomforts Here a short, sharp exchange occurs without any lasting internal reaction. Has something occurred between you and someone else that has left you upset, irritated or with a result you didn't want? Here motives and facts are often confused or misperceived. Do your thoughts keep returning frequently to the problem? Incidents Perhaps nothing is said yet. Things don't feel right. It may be difficult to identify what the problem is. Do you feel uncomfortable about a situation, but not quite sure why? Misunderstandings Here relationships are weighed down by negative attitudes and fixed opinions. Has the way you feel about and regard the other person significantly changed for the worse? Is the relationship a source of constant worry and concern? Tension Behavior is affected, normal functioning becomes difficult, extreme gestures are contemplated or executed. Are you dealing with a major event like a possible rupture in a relationship, leaving a job, violence? Crisis © The Conflict Resolution Network PO Box 1016 Chatswood NSW 2057 Australia Ph 61 2 9419 8500 Fax 61 2 9413 1148 Email crn@crnhq.org Website http:/hvww.crnhq.org
Slide 6: Win-Win Approach
Slide 7: THE WIN/WIN APPROACH  Identify attitude shifts to respect all parties' needs. “I want what's fair for all of us”  A win/win approach rests on strategies involving:    Understanding underlying needs Having awareness of individual differences Being flexible in changing your stance bases on critical information that is shared Focusing on the problem and the people 
Slide 8: Persuasion
Slide 9: The art of persuasion is the art of finding the best available means of moving a specific audience in a specific situation to a specific decision.
Slide 10: Principles for Powerful Persuasion 1. Melt Resistance 2. Mold Opinions    Know your audience well Make your argument clear Present personally & professionally 3. Harden & Ignite!   Believe in your cause Summarize & make a specific request
Slide 11: Assertiveness
Slide 12: Assertiveness  Assertiveness is the way of behavior that makes sure that you get the attention and respect that you deserve from other people.  Rules of Assertiveness:  Rule 1: Always negotiate on terms that are equal Rule 2: Be honest Rule 3: Make sure that you do not compromise on the core issues  
Slide 13: NEGOTIATING SKILLS
Slide 14: Negotiation  What is Negotiation ?  Negotiation occurs when someone else has what you want and you are prepared to bargain for it. Different negotiation requires different skills and displays certain characteristics. It may be formal or informal, ongoing or a one-off, depending on who is negotiating, for what and the individual point of view.   Copyright @ 1998 from Essential Manager’s Manual by Robert Heller & Tim Hindle
Slide 15: The Skills of Negotiation 1. 2. 3. 4. 5. 6. Learn to “read” the other party’s needs. Start by visualizing possible gains, not losses. Practice negotiating to improve upon your skills. Be flexible and sincere. Be prepared to compromise when you negotiate. Determine your strategy according to the type of negotiation. Copyright @ 1998 from Essential Manager’s Manual by Robert Heller & Tim Hindle
Slide 16: Contact Information MMM TRAINING SOLUTIONS 59/29, College Road, Nungambakkam, Chennai – 600006. Landline: +91-44-42317735 Website: www.mmmts.com Pramila Mathew - Training Consultant and Executive Coach Mobile: +91-9840988449; E-mail: Pramila.Mathew@mmmts.com Vikas Vinayachandran - Training Consultant Mobile: +91-9840932894; E-mail: Vikas@mmmts.com

   
Time on Slide Time on Plick
Slides per Visit Slide Views Views by Location