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Slide 1: ROBERT KACZOR PRODUCTS, TECHNOLOGIES, EXPERIENCE & SKILLS EXPERIENCE REVIEW PROFESSIONAL EXPERIENCE TRAINING, COURSES & CONFERENCES 3 4 5 POLSKA TELEFONIA CYFROWA SP. Z O.O. - IN BRIEF 6 7 9 11 12 13 14 W ORKING AS MARKETING PRODUCT MANAGER FOR PTC… COMPANY GROUP ERA HOT@SPOT QTEK DEVICES VIRTUAL OFFICE ERA TANDEM ALC ATEL – IN BRIEF W ORKING AS MARKETING SPECIALIST AND TELECOMMUNICATION & IT TRAINER FOR ALCATEL … ALCATEL 7300 ADVANCED SERVICES ACCESS MANAGER ALCATEL 5523 ADSL W ORK STATION ALCATEL 5735 SERVICE MANAGEMENT CENTER FORT KNOX TRADITIONAL COURSES & E-LEARNING SCOPE OF COURSES (SAMPLES ONLY) 15 15 17 18 19 20 21 22 Questions: robert@technologie.pl or call: +48 602 20 19 93 Warsaw, September 2008
Slide 2: Full name: Address: Mobile: E-Mail Address: Home: Date of Birth: Civil status: S ex (m / f): Nationality: Robert Kaczor ul. Krucza 18, 05-091 Zabki, Poland +48/602/20.19.93 robert@technologie.pl 29 of Jan 1974 married, 2 children (boys, 10y.o., 2 y.o.) male Polish 2
Slide 3: EXPERIENCE REVIEW SUMM ARY OF QUALIFICATIONS • • Over ten years of solid experience (business market) Creative, open mind, friendly, market focused with strong technical knowledge, multi-faceted business leader with extensive experience in business management, project management, I.T., sales, marketing, operations, strategic planning and high level problem solving. Results-oriented, hands-on manager with unique ability to combine operations and management expertise with marketing development skills to enhance profits. Strong leader with ability to initiate change and implement new processes while maintaining positive environment. Keen sense of market needs, employee motivation, customer service and bottom-line. Experienced in quality improvements processes, information systems and strategic planning • • • Excellent communication and interpersonal skills, superior analytical ability, strong judgment skills, ability to work effectively and collaboratively with client, team, and other leaders. Over 20 certificates & diplomas. RELEVANT SKILLS & EXPERIENCE SALES AND MARKETING: Product/Project Manager: building a growth strategy for a new class of products, developing and launching new products (including business cases, market research, development, marketing strategy), supporting regional marketing and sales with key marketing tools & processes. Communication & promotion, technical support, training & presentations, events & fairs participation New business development – setting up & managing, searching opportunities, market research Sales channels management: definition, negotiations, business meetings - IT & TELECOMMUNICATION: IT/Telecom training development & leading: xDSL (broadband access), WLAN, SMC (access & content servers – AAA, part of Alcatel’s NGN solution), WDM/DWDM (fiber technologies), eCommerce, Security in computer networks, VPNs, Internet Protocols, VoIP. Experience in the full training cycle - analyzing, designing and delivering courses Practical and theoretical knowledge of network technology, problems with data transmission, network protocols, security (please visit: http://www.technologie.pl) Knowledge of operating systems: o excellent: Windows NT, 2k, 9x, Me, XP o working: UNIX (Solaris 2.7), LINUX, o basic: Novell 3.x 4.x, Compaq Tru64 - 3
Slide 4: PROFESSIONAL EXPERIENCE POLSK A TELEFONI A CYFROWA SP. Z O.O. (T-Mobile International Group) May 2003 - present Marketing Product Manager, Marketing & Sales Division, Business Market, HQ: • Project Management - Member of: WLAN Project Team, Company Group Project Team (corporate voice solutions, self-care & mobile telco solutions for business), Virtual PABX Project Team (based on IN platform), mobile solutions for PDA/MDA/Smart phones Project Team • Product Management – - Business owner of mobile solution product group: wireless broadband Internet access, mobile access to corporate net, mobile salesman, advanced corporate solutions for mobile communication (voice - Virtual PABX, Company Group, PrePaid for business) - Business owner of high-end top phones (QTEK series) and solutions based on PDA/MDA devices - Experience in the full product life cycle, defining functionality and market research, defining sales and business strategy - Processes, procedures and instruction creation - Sales support • New business development: - setting up, searching opportunities, market research ALCATEL S.A. Nov 1999 – Apr 2003 Marketing Specialist (Strategic Marketing Division) - since Oct. 2002 • Business owner: edge, access products & multimedia platforms • Customer based portfolio - definition & marketing • Customized solutions – business development • Sales support, marketing & business presentation Telecommunication and Internet Technologies Trainer Scope: broadband access (xDSL, WLAN), eCommerce, Security: Firewalls, Policy, VPNs, access & content servers (AAA, RADIUS), LAN/MAN/WAN (core, edge and access): fiber optics (DWDM), ATM, Ethernet, Radio, communication and protocols… • Experience in the full training cycle - analyze, design and deliver courses • Analyze and resolve network problems, laboratory tests • Author of e-learning modules (IT&T) • Sales support, marketing & business presentations for customers COMNET 1997 Nov – 1999 Nov Owner • Computer & networks – sales, integration and maintenance, users support & training • Outsourcing, e.g. for Polish Steamship Company HQ (PZM) STUINF – STUDENTS IT SERVICES 1997 May – 1997 Nov Founder - Partner • IT outsourcing • Computer networks – integration and maintenance, users support BUSINESS FOUND ATION SP. Z O.O. 1995 Dec – 1996 Oct Manager of Telemarketing & Representative • Managing of Regional Telemarketing Centre OTHERS Technology Uni versity of Warsaw Oct 2002 – Jan 2003 Lecturer - xDSL, Access Servers, network security Vision Media Sp. z o.o. Dec 2001 – Jan 2003 Publishing House, owner of "The Firm", "The Money" and "Technology & Industry" - Polish magazines. Cooperation, writing technical articles about new technologies and trends in IT/T (fiber optics – base, multiplexing; xDSL solutions on Polish market) 4
Slide 5: TRAINING & COURSES Oct 2007 Mar, Apr, May 2007 Mar 2007 Mar 2005 Feb 2005 Dec 2004 Nov 2004 Apr 2004 Mar 2003 Feb 2003 Jun 2002 Sep 2001 Feb 2001 Dec 2000 Nov 2000 Oct 2000 Sep 2000 Jun 2000 Jun 2000 May 2000 Jan 2000 Nov 1999 Financial Analyze, controlling Human resources - management – part 1, 2 &3 WLAN networks/solutions for telco operators - workshops Top-level business negotiations, PTC, Warsaw Art of presentations, PTC, Warsaw MS Project, Altkom, Warsaw Project Management Methodology, ODiTK, Rynia GSM/EDGE/UMTS technology – SIM based solutions, security, PKI, Oberthur 1660 Optinex - Operation and Maintenance, Alcatel Polska, Warsaw 5620 Newbridge – Management Software, Alcatel Polska, Warsaw Macromedia Authorware ver.6 (authoring tool for e-learning) DWDM – Systems for Optical Transmission, Edu-Tel, Warsaw, Poland SMC – Training for the trainers, Alcatel University Antwerp, Belgium WDM – Design of fibre optic networks, National Institute of Telecommunications SMC OAM Engineer, Alcatel University Antwerp, Belgium xDSL – Training for the trainers, Alcatel University Antwerp, Belgium Solaris 2.7 – for system administrators, Centrum Technik Sieciowych, Warsaw Pedagogical course - Training for trainers, Alcatel Polska, Warsaw Security in the computer networks, NASK/CERT, Warsaw eCommerce in Poland, Polish Information Society and University of Szczecin Fort Knox CE Technical Training; VPN Firewall, Calabasas CA, USA Operation and Maintenance of Xylan Devices, Alcatel Polska, Warsaw CONFERENCES Sep 2005 WiMAX z biegiem Wisly – WiMax solutions & installations in Poland financed from EU funds; conference organized by Computerworld (IDG) Dec 2004 “Profesjonalizacja usług na rynku nieruchomości” - Warszawskie Stowarzyszenie Pośredników w Obrocie Nieruchomości, presentation of MDA and mobile solutions based on PDA devices, Speaker Apr 2004 „Jak korzystać z osiągnięć nowoczesnej techniki i informatyki w poszukiwaniu klienta i efektywnej realizacji konferencji” Europejska Akademia Organizatorów i Planistów Konferencji – presentation, speaker, Warsaw, Poland Mar 2004 “Intertelecom” – national fair, mobile solutions for business (WLAN, MDA/PDA) – presentation, Speaker, Łódź (Poland) Completely list available upon request 5
Slide 6: P O L S K A T E L E F O N I A C Y F R O W A S P. Z O. O. - IN BRIEF More press news – go to http://era.pl 6
Slide 7: WORKING AS M ARKETING PRODUCT MANAGER FOR PTC… …Great adventure, nice people, hard work. Generally – during last 5 years I gained solid experience in marketing and sales – on business market. I am responsible for 3 of 10 strategic products and solutions dedicated for corporate market… …When I started working for PTC, I asked my boss – “why did you choose me on this position?” He said: “You have two most important skills: technical knowledge gained from equipment supplier [Alcatel] and marketing knowledge”… screenshots from era.pl site - “Business Offer” – with over 12,000,000 visits per month 7
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Slide 9: COMPANY GROUP Group of solutions (based on Alcatel’s IN platform) intended to assist customer in the effective management of the SIM cards being used and to influence the telecommunications costs of customer’s company. Responsibility: - Business owner of the Company Group product line brands (since Oct 2003) - Product development activities: o Product business concept, business roadmap & strategy, use cases o Offer, processes, procedures and instruction creation o Develop pricing & sales (channels) strategies o Product launch o Develop an understanding of markets and customer needs o Work with engineering teams to develop new products (CG line) in line with customer requirements - Marketing & sales activities: o Capture and analyze competitor information in conjunction with regional and global sales personnel o Marketing mix, content, materials approval & market introduction o Communication at all levels and across various business sectors (incl. PR activities) o Maintain and develop corporate image and reputation, protect and develop the CG brand via suitable PR activities - Support activities: o Training support, presentations, events & fairs participation o Support global sales plans to deliver sales revenue o Customer support – dedicated email address: msf@era.pl 9
Slide 10: The Company Group (corporate network) - group of solutions intended to assist you in the effective management of the SIM cards being used and to influence the telecommunications costs of your company. In order to assist you in the analysis of the solutions and the services available within the Company Group, we have broken them down by functionality – i.e. the fact that they have an influence on: Improving the Company’s internal communications: - Private numbering plan - Personal line - double hunting - Company line – hunting groups (mobile contact centre) - Virtual PABX - functionalities built on Intelligent Network (IN) with fixed/mobile access numbers, hunting groups, wireless attendants, Interactive Voice Response (IVR), Continuous Announcements (CA), Automatic Call Distribution (ACD), call transfers, call queuing, etc. Reducing the costs of calls - Partner Numbers - Partner Networks - Office Zone Cost control: - Telemonitor - Charge limits and notifications - Profiles of outgoing calls, calendars (“working” hours) - Private Calls - Roaming Assistant Management of the aforementioned services The Company Group Manager What is the Company Group Manager? Its web based interface (similar to the “e-banking” - used in home banking) dedicated for administrators responsible for cost control, users maintenance & running new services on customers’ side. Within the Company Group the administrator gains access to the Company Group Manager application, which is a universal tool for managing contacts included in the corporate network. The administrator will be able to independently define the short numbers (in Private numbering plan), activate the various services available within the Company Group and to control the call costs of the users. What do you need to use Company Group Manager? Access to the Internet and a browser capable of handling Java are needed in order to be able to use the application. For first time (account activation) you need “activation kit” – just go to the ERA store or call +48.801.202.602 and ask for “Activation package for Company Group Manager”. For small business (up to 20 phones) For corporate (20 phones & more) 10
Slide 11: ERA HOT@SPOT W ireless broadband Internet access – in Poland known as “Era hot@spot” and “Blueconnect” (Blueconnect is the brand of wireless Internet access offer – W LAN/EDGE/UMTS data pack, Era hot@spot is a part of the offer). In Blueconnect – responsibility for W LAN internet access Responsibility: Business owner of the Era brand (May 2003 – Jan 2005) Product development activities: o Product business concept, business roadmap & launch, use cases o Offer, processes, procedures and instruction creation o Develop an understanding of markets and customer needs Marketing & sales activities: o Identify and execute business opportunities for the wireless Internet access product range o Marketing mix, content, materials approval & market introduction, pricing strategy (credit cards, scratch cards, pay-as-you-go, subscription) o Communication at all levels and across various business sectors o Maintain and develop corporate image and reputation, and protect and develop the product brand via suitable PR activities Support activities: o Training support, presentations, events & fairs participation o Customer support – dedicated email address: erahotspot@era.pl - - For detailed product description go to http://erahotspot.pl (English version available) 11
Slide 12: QTEK DEVICES ERA MDA brand, solutions & GPS navigation for QTEK series: Responsibility: - Business owner of the QTEK product line (since May 2003) - Marketing & sales activities: o Sales business concept, business roadmap o Develop pricing strategies o Product launch o Marketing mix, content, materials approval & market introduction o Communication at all levels and across various business sectors o Maintain and develop corporate image and reputation, protect and develop the QTEK (Era MDA) brand via suitable PR activities - Support activities: o Presentations, events & fairs participation o Customer support – dedicated email address: mda@era.pl 12
Slide 13: VIRTUAL OFFICE Solution based on GPRS transmission & mobile devices (mobile email, access to corporate network) Responsibility: - Business owner of the Vitrual Office product line brands (since Sep 2003): o Mobile Salesman o Mobile Serviceman o Mobile access to the corporate network o Mobile access to the corporate mail - Product development activities: o Product business concept, business roadmap o Offer, processes, procedures and instruction creation o Develop pricing strategies o Product launch o Develop an understanding of markets and customer needs o Work with engineering teams to develop new products (Virtual Office product line) in line with customer requirements - Marketing & sales activities: o Marketing mix, content, materials approval & market introduction o Communication at all levels and across various business sectors o Support activities: o Customer support – dedicated email address: rozwiazania.mobilne@era.pl 13
Slide 14: ERA TANDEM One phone number, dual SIM card Responsibility: - Business owner of the Era Tandem solution (since May 2003): - Product development activities: o Product business concept, business roadmap o Product launch o Marketing & sales activities: o Marketing mix, content, materials approval & market introduction o Communication at all levels and across various business sectors 14
Slide 15: ALCATEL – IN BRIEF More press news: http://alcatel.com 15
Slide 16: WORKING AS M ARKETING SPECIALIST AND TELECOMMUNICATION & INFORMATION TECHNOLOGY TRAINER FOR ALCATEL… …First serious job for international corporate. New people, new requirements, new tasks and …new place to live – I moved to Warsaw... …After month [Jan 2000] I flew to U.S.A.[California] – it was my first product course. I spent about two weeks onthe-job training. In next 3 years I flew very often to different Alcatel’s locations over the world… …In April 2002 I passed exams and I became Certified Alcatel University IT Trainer - the first person outside of Belgium, with this certificate (this certificate had only 4 people in the world - Apr 2002… …I met a lot of very interesting people – both, co-workers and customers… Trainings scope/product portfolio (in red): 16
Slide 17: ALCATEL 7300 ADVANCED SERVICES ACCESS MANAGER The Alcatel 7300 ASAM offers high density with low power consumption and provides a direct connection to ATM or Ethernet network, using the Fast Ethernet Network Termination (FENT) card. The FENT provides a secure, standards-compliant approach that meets the needs of metropolitan and rural subscribers. The Alcatel 7300 ASAM features a multi-ADSL line card for plain old telephone service (POTS). With multi-ADSL, service providers can deploy multiple types of asymmetric DSL (ADSL, ADSL2, ADSL2plus, and READSL2) from a single DSLAM within the central office. Further, the granularity of the service offering is on per-port basis. Individual lines can be configured at run-time for an individual user profile and the connected CPE. As customers' needs change, the service provider can easily migrate a customer from one type of ADSL to another. The Alcatel 7300 ASAM also allows service providers to take advantage of two new technology enhancements associated with ADSL2: bonding and Annex M. ADSL bonding increases the bandwidth available to some customers during peak periods and enables the delivery of some IP video services. ADSL bonding also extends the reach of the DSL service and enables the delivery of symmetric business services. Annex M offers the option to boost upstream capacity, allowing service providers to target customers who are require a symmetric-like service (e.g., business customers and teleworkers). Sample cases for DSL services: VoDSL, VoD, IPTV Responsibility: - Product training – both, for Alcatel’s employees and for customers - Technical support - Product marketing – presentations, fair participation - Sales support, marketing & business presentation 17
Slide 18: ALCATEL 5523 ADSL WORK STATION The Alcatel 5523 ADSL Work Station (AWS) is the premiere element manager designed to deliver a complete management solution for Alcatel's ETSI-based broadband access platforms. The Alcatel 5523 AWS enables remote support of network elements, including provisioning, software downloads, database backup and restore, fault management and disaster recovery. An intelligent GUI translates simple point-and-click actions into complex management information base (MIB) variables and sequences of TL1 or SNMP commands. As the network grows, operations become more complex, requiring sophisticated management tools to cope with the expanding number of lines and network elements. Complex network infrastructure is easily managed with the Alcatel 5523 AWS, enhancing operational efficiency and profitability. Using template- and profile-based provisioning enables the rapid reuse of defined configurations, decreasing activation time and increasing accuracy. The integrated hierarchical alarm view efficiently manages all device alarms and consolidates the information. Large-scale DSL deployments require scalable, dependable equipment with a disaster recovery guarantee. The Alcatel 5523 AWS has the capability to scale with your network up to 4,000 nodes and 4 million lines. The Alcatel 5523 AWS (Release 6.4) provides the option to incorporate the Alcatel 5540 Operations Support System Interface (OSSI) module. This module enables integration into an upper OSS. Current functionality supports network element export, alarm export and physical inventory. To increase broadband penetration rates, the Alcatel 5523 AWS supports all versions of DSL, while providing remote element management for the entire family of Alcatel remote units (RUs) and multiservice DSL access multiplexers (DSLAMs). Management is integrated, regardless of whether the service type is high-speed Internet access (HSIA) or triple play. Hardware management is simplified, using the graphical network element view. Key Features - Functions as a stand-alone element manager or as part of a layered telecommunications management network (TMN) application - Supports remote configuration, fault and security management - Based on UNIX-based client-server architecture, with OSS interface - Supports up to 4,000 network elements and 4 million DSL connections on a single system - Detects presence of pre-assigned equipment and configurations automatically - Categorizes alarms and status reports and lists active alarms - Enables TL1 cut-through and flowthrough provisioning Responsibility: - Product training – both, for Alcatel’s employees and for customers - Technical support - Product marketing – presentations, fair participation - Sales support, marketing & business presentation 18
Slide 19: ALCATEL 5735 SERVICE M ANAGEMENT CENTER Part of Alcatel’s Soft Switch solution The Alcatel 5735 Service Management Center (SMC) is a specialized, centralized software solution that manages multi-vendor remote access servers. It enables service providers to generate new revenue by wholesaling Internet access services to ISPs, offering remote access outsourcing services to enterprise customers, and provisioning multiple virtual networks on existing infrastructures. With its standards-based architecture, the Alcatel 5735 SMC also acts as a full-featured proxy RADIUS or server, supporting VPN tunneling, IN internetworking and AAA services. Key Features - Acts as a full-featured proxy RADIUS or RADIUS server, routing user connections (dial, DSL, or Voice over IP/Fax over IP) to customer networks for AAA services - Manages hundreds of dial and broadband remote access servers in a national or regional network from a single management console - Extensive network tracking and policy-based management allows service level agreements to be implemented for differentiated service levels with integrated billing and invoicing - Optional H.323 VoIP gatekeeper functionality - IP pool management capabilities SMC with SG/GK logical draft Responsibility: - Product training – both, for Alcatel’s employees and for customers - Technical support - Product marketing – presentations, fair participation - Sales support, marketing & business presentation 19
Slide 20: FORT KNOX 16 June 1999 - Alcatel acquires Internet Devices, a leading supplier of IP-based VPNs for approximately $180 million. Founded in 1995, Internet Devices addresses global data security issues by delivering policy-based network products that enable corporations to manage and protect information across enterprise networks. The company's award winning product family - Fort Knox Policy Router - includes two product lines that deliver secure, high performance turnkey policy management solutions that integrate VPNs, enterprise-level firewall protection, bandwidth management and other network services. Sample network architecture with Fort Knox Use cases Responsibility: - Product training – both, for Alcatel’s employees and for customers - Technical support - Product marketing – presentations, fair participation - Sales support, marketing & business presentation 20
Slide 21: TRADITIONAL COURSES & E-LEARNING Experience in the full training cycle Analyze, design and deliver courses Knowledge bases creation & maintenance Analyze and resolve network problems, laboratory tests Author of e-learning modules (IT&T) Sales support, marketing & business presentations for customers Used tools: - Videoconferencing (IP/ISDN) o one-to-many o one-to-one E-learning tools – sample of e-learning course made with Macromedia Authorware: - Intranet trainings, knowledge bases, e-courses o Internal (Poland) o External (Alcatel University) 21
Slide 22: SCOPE OF COURSES (SAMPLES ONLY) 22