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Slide 1: COMPANY OVERVIEW & CAPABILITIES Posted to LinkedIn by: UNI-DATA & COMMUNICATIONS, INC. Bob Babcock 718.312.3180 bbabcock@unityig.com
Slide 2: Introduction Uni-Data is a full-service IT support company with a diverse client base, operating on a nationwide basis. • • • Over 600,000 desktops and trading desks relocations Over 40,000 desktops and 7,000 servers under support 24x7x365 Multi-region and national support- over 300 employees with hub locations in NYC, Newark, NJ, Fort Washington, PA, Jacksonville, FL, Minneapolis, MN and Phoenix, AZ  several vertical markets including financial services, insurance, retail, non-profits, and franchise/service industries  Enterprise-grade remote network management, monitoring and remediation capabilities (IT Managed Services) targeted to SMB market: 50 – 5000 desktops  Resilient Network Operations Center and high-availability data center
Slide 3: Parent, Clients & Partners     Subsidiary of Unity International Group, a $250M+ privately-held electrical contractor—16th largest in U.S. Serving Fortune 100 enterprises and hundreds of small businesses since 1989.  IBM, HP, Dell, LANDesk, Remedy certified service technicians VMWare, Juniper, CISCO, Microsoft, Novell Certified engineers   Financial Services JP Morgan Chase, Citicorp, Prudential, AllianceBernstein, HSBC, Morgan Stanley, BNP Paribas Non-Profits : Liberty Science Center, Cerebral Palsy of NJ, Spectrum for Living, NJ Symphony Orchestra Managed Hosting – Dwyer Group, HP/Avaya, Intuit Quickbooks QuickBooks® Hosting Program Member Scalable computing environment where franchise accounting data can be accessed securely round-the-clock, with regular back-up and integration with Point of Sale and Franchise Management systems. Intuit’s Payroll and Merchant Services also available.
Slide 4: Parent Company: Unity International Group (UIG) Services Electrical Structured Cabling Critical Systems Maintenance Information Technology Staffing IT Managed Services Facilities Managed Services UIG provides integrated, comprehensive services to a worldwide clientele Clients ABN Amro Barclay’s Bear Stearns BNP Paribas CSFB CIBC Citibank Con Ed EDS Global Crossing Goldman Sachs IBM Integro Insurance Jet Blue JPMorgan Chase Level 3 Communications Merrill Lynch Morgan Stanley New York Times Pearson Publishing Sherman Sterling Sony Prudential Financial Tiffany & Co. UPS Locations California Florida Iowa London Massachusetts Michigan Minneapolis Missouri New York Ohio Pennsylvania Phoenix Washington DC Partners Structure Tone Turner Construction Tishman IBM CISCO Microsoft HP Dell
Slide 5: Capabilities & Services
Slide 6: Network Operations Center Highlights  Strategically located at Unity corporate HQ  High availability systems  Redundant Power – UPS (stage 1) and generator (stage 2)  HVAC – dual air conditioning units  ISP’s – redundant circuits from Verizon (45 Mbps) and Time Warner (10100 Mbps)  Network – dual routers, firewalls, power supplies and routing paths  Computer Systems – alternate workstations prepped and ready for use in case of hardware or software problems  Nortel phone system capable of monitoring, logging, recording and reporting on all calls
Slide 7: Staffing & Outsourcing Uni-Data’s engineers & technicians are some of the best in New York City, with experience in demanding Service Level Agreement driven environments
Slide 8: IT Managed Services Uni-Data Managed Services can save small and medium businesses 30%- 40% over traditional service models Service/Solution Staffing Services Call center supported, tiered technical support Variable, (no cost containment) Client determined Managed Services Proactive & pre-emptive, fast, end-to-end, flexible, all-inclusive Firm fixed (costs contained) 5x10, 6x12, or 7x24 (help portal coverage only – all managed services 7x24x365 All-inclusive service packages (billed quarterly) Managed and on-site       Remote Network & Desktop Monitoring/ Remediation ITIL Certified Compliance/ Regulatory readiness Proven & Repeatable Methodologies SLA Commitments Scalable Solutions Service model Budget/TCO Coverage Fee basis Location Hourly, per incident, T&M, project, etc On-site Uni-Data’s Managed Services suite provides scalable infrastructure solutions for clients ranging from Enterprise to SMB
Slide 9: Application Management Services Uni-Data Application Management Services can significantly reduce Network Total Cost of Ownership Deployment Costs Utilizing an Application Packaging Strategy Pre-deployment costs are high because resources are invested in the program integration and preparation process. COST Deployment Costs begin to drop near deployment time because the installation process is well known and portions of it are automated. 1st Deployment 2nd Deployment 3rd Deployment Post-rollout costs are low. Because the program was successfully integrated before deployment, support issues tend to be few and problems easy to fix. PRE-DEPLOYMENT POST-DEPLOYMENT (support) Source: Dell Power Solutions, November 2005
Slide 10: Hosted Services and Software as a Service Solutions Uni-Data Hosted Solutions and SaaS provides full business productivity, data protection and backup at low monthly per-seat subscription rates.  Open Office, MS Office Microsoft Exchange  QuickBooks  Accounting VPN/RDP Session SOFTWARE SOFTWARE QUICKBOOKS Uni-Data & Communications Data Center QuickBooks® Hosting Program Member Source: Dell Power Solutions, November 2005
Slide 11: Testimonials & Case Studies eMediaRep Liberty Science Center Koplovitz & Co. Cerebral Palsy of New Jersey The Dwyer Group Click on a company name to jump to their story
Slide 12: Managed Services Testimonial eMediaRep Internet Media Ad Sales Company Small Staff (< 10 members) Remote Offices (3 cities) Uni-Data Products: Hosted Windows Server Hosted Microsoft Exchange Hosted Blackberry Managed Desktop eMediaRep was founded in July 2007 to provide web site advertising representation for web publishers who care about the content and tone of the ad messaging displayed on their site. Robert and Linda Williams, the company’s founders, have a long and successful track record in media start ups, including the founding off National Cable Communications, now a billion dollar national cable television representative, and National Public Broadcasting, which was acquired by National Public Radio in October of 2007.
Slide 13: Managed Services Testimonial Liberty Science Center Museum/Exhibition (Non-Profit) Medium Localized Staff (>100) Diverse Facilities (Classroom, Ticket Office, Exhibitions) Uni-Data Products: Remote Server Management Remote Desktop Management Integrated Service Desk Network Monitoring Liberty Science Center is a New Jersey nonprofit corporation dedicated to offering exceptional science learning experiences onsite, offsite and online. Located in Liberty State Park, Jersey City, NJ, we engage learners of all ages in science excitement, provide professional development for teachers, and actively connect people of all backgrounds to pivotal science and society issues.
Slide 14: Managed Services Testimonial Koplovitz & Co. Media Investment & Advisory Company Small, Highly Mobile Staff Uni-Data Products: Hosted Server Virtual Private Network Mgmt Integrated Service Desk Network Monitoring Kay Koplovitz was the first woman to head a television network when she founded USANetworks under the banner of Madison Square Garden Sports in 1977. As a visionary of what sports television would become, Ms. Koplovitz launched major professional and collegiate sports on cable television by negotiating the first contracts and creating first cable coverage for Major League Baseball, the National Basketball Association, the National Hockey League, the Masters from Augusta Georgia, the US Tennis Open and a collection of NCAA confererence sporting events. She led USANetworks to first place in cable primetime ratings and it remained there for 14 years. In 1992, she launched the Sci-Fi Channel which has become a top ten rated cable network known for innovative drama and mini-series. In 1994, she launched USANetworks International into 60 countries worldwide. An experienced public board member, Ms.Koplovitz is currently the Chairman of the Board of Liz Claiborne and a board member of CA. She has served on the boards of Instinet, Oracle, Nabisco, and General Re.
Slide 15: Managed Services Testimonial Cerebral Palsy of NJ Non-Profit Foundation Medium Staff (>100) Remote Locations (Group Homes, Care Facilities) Uni-Data Products: Remote Server Management Remote Desktop Management Integrated Service Desk Network Monitoring Cerebral Palsy of New Jersey is a non-profit agency that provides a wide variety of services to children and adults with all types of disabilities. We believe people with disabilities have the right to participate fully in society. For nearly 60 years, we have provided services, support, education and advocacy to individuals with disabilities and their families to help them lead fuller lives at home, at school, at work and at play.
Slide 16: The Dwyer Group The Dwyer Group, a recognized and award-winning example of excellence in franchise management, supporting hundreds of small business owners nationwide —provides the hundreds of units with business tools and processes, marketing support and branding across a diverse set of service industries. Good communication of brand message and methodologies have been a cornerstone of their success. The Dwyer Group provided proprietary software for franchise management; it utilizes the QuickBooks SDK and a local copy of QuickBooks for accounting functionality. The software is used by multiple users at each franchise, writing to common files; QuickBooks SDK interfaces with these files providing Accounting with the data to perform reporting and billing functions. Despite this, The Dwyer Group was awash in software compatibility issues largely a result of versioning. Thus, their goal of a robust, common technology platform capable of delivering continued improvements to franchisees had remained beyond their grasp, for lack of the right business partner. FRANCHISE MANAGEMEN T QUICKBOOKS
Slide 17: Solution Uni-Data recognized operating across a wide array of computer models of varying ages and processing power was one the hampering factor, so removing the data and it’s manipulation to a robust platform was key to success. Uni-Data designed a solution that allowed each franchisee discreet, private and secure access to their franchise data via a Remote Desktop account located in our SAS70 data centers. VPN/RDP Session FRANCHISE MANAGEMENT Uni-Data & Communications Data Center QUICKBOOKS 1200 Franchises
Slide 18: Endorsement “When I was looking for a technology solutions provider to assist us in the standardization of our Franchise Management systems across The Dwyer Group brands, I turned to Uni-Data. They worked with us to develop a Hosted Virtualized Desktop model that allows us to deliver a secure, high-availability, and robust version of Z-Ware, the Dwyer Group’s proprietary Franchise management application software and accounting package. “The platform Uni-Data developed for us allows continual software updates across all of our brands and franchise units, without requiring much more than a good internet connection at the franchise location. “Uni-Data’s depth of experience providing enterprise-level Information Technology nationwide meant that they were able to help us manage third party vendors, while providing remote monitoring and remediation of connection and hardware problems at the franchise level. We’re very pleased with having selected Uni-Data as our Technology Partner— the response from the franchisees has been excellent.” Dean Riviera Chief Information Officer - The Dwyer Group, Inc VPN/RDP Session FRANCHISE MANAGEMENT Uni-Data & Communication Data Center QUICKBOOKS 1200 Franchises