Hide Notes 

Slide 1: a BUSINESS GLOSSARY
Slide 2: Accountant “Accountants are the witch-doctors of the modern world and willing to turn their hands to any kind of magic.” – Charles Eustace Harman
Slide 3: Action “The world is moving so fast these days that the one who says it can’t be done is generally interrupted by someone doing it.” – Harry Emerson Fosdick
Slide 4: Advertising “Every advertisement should be thought of as a contribution to the complex symbol which is the brand image.” – David M. Ogilvy
Slide 5: Assets “People are definitely a company’s greatest asset. It doesn’t make any difference whether the product is cars or cosmetics. A company is only as good as the people it keeps.” – Mary Kay Ash
Slide 6: Backbiting “Nobody raises his reputation by lowering others” – Anonymous
Slide 7: Boss “Accomplishing the impossible means only that the boss will add it to your regular duties.” – Doug Larson
Slide 8: Brainstorm “It is not best that we all should think alike, it is differences of opinion that make horse races.” – Mark Twain
Slide 9: Branding “ We’re not in the business of keeping the media companies alive. We’re in the business of connecting with consumers.” – Trevor Edwards
Slide 10: Budget “A budget tells us what we can’t afford, but it doesn’t keep us from buying it.” – William Feather
Slide 11: Bureaucracy “Bureaucracy defends the status quo long past the time when the status quo has lost its status.” – Laurence J. Peter
Slide 12: Business “Business is not financial science, it's about trading, buying and selling. It’s about creating a product or service so good that people will pay for it.” – Anita Roddick
Slide 13: Capital “It takes more than capital to swing business. You’ve got to have the A. I. D. degree to get by – Advertising Initiative, and Dynamics.” – Isaac Asimov
Slide 14: Capitalism “Capitalism is a system of competitive exploitation.” – Dr. Tony Aidoo
Slide 15: Challenge “When people keep telling you that you can’t do a thing, you kind of like to try it.” – Margaret Chase Smith
Slide 16: Change We must always change, renew, rejuvenate ourselves; otherwise, we harden. – Goethe
Slide 17: Communication “Communication leads to community, that is, to understanding, intimacy and mutual valuing.” – Rollo May
Slide 18: Competition “Competition brings out the best in products and the worst in people.” – David Sarnoff
Slide 19: Consumer “The consumer isn’t a moron. She is your wife.” – David Ogilvy
Slide 20: Control “What you do speaks so loudly that I cannot hear what you say.” – Ralph Waldo Emerson
Slide 21: CSR “People are going to want, and be able, to find out about the citizenship of a brand, whether it is doing the right things socially, economically and environmentally.” – Mike Clasper
Slide 22: Creativity “A painter told me that nobody could draw a tree without in some sort becoming a tree.” – Ralph Waldo Emerson
Slide 23: Credit “Credit is a system whereby a person who can’t pay gets another person who can’t pay to guarantee that he can pay.” – Charles Dickens
Slide 24: Culture “For an adequate formation of a culture, the involvement of the whole man is required, whereby he exercises his creativity, intelligence, and knowledge of the world and of people.” – Pope John Paul II
Slide 25: Customer “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos
Slide 26: Customer Service “Politeness and consideration for others is like investing pennies and getting dollars back.’ – Thomas Sowell
Slide 27: Debt “Bad debt is sacrificing your future day needs for your present day desires.” – Suze Orman
Slide 28: Delegation “You cannot build character and courage by taking away a man's initiative and independence.” – Abraham Lincoln
Slide 29: Discipline “When you have disciplined people, you don’t need hierarchy. When you have disciplined thought, you don’t need bureaucracy. When you have disciplined action, you don’t need excessive control.” – Jim Collins
Slide 30: Diversity “We have become not a melting pot but a beautiful mosaic. Different people, different beliefs, different yearnings, different hopes, different dreams.” – Jimmy Carter
Slide 31: Earnings “Earnings can be pliable as putty when the a charlatan heads the company reporting them.” – Warren Buffet
Slide 32: Effectivenss “Well, I won’t say I can or I can’t; but if I do, I do it before most people get up in the morning.” – Paul 'Bear' Bryant
Slide 33: Efficiency “Trifles make perfection, but perfection is no trifle.” – Michelangelo
Slide 34: Employees “Always treat your employees exactly as you want them to treat your best customers.” – Stephen Covey
Slide 35: Ethics “Ethics is knowing the difference between what you have a right to do and what is right to do.” – Potter Stewart
Slide 36: Execution “Only passions, great passions, can elevate the soul to great things.” – Denis Diderot
Slide 37: Experience “Experience is the child of thought, and thought is the child of action. We cannot learn men from books.” – Benjamin Disreali
Slide 38: Facts “Get the facts, or the facts will get you. And when you get them, get them right, or they will get you wrong.” – Dr. Thomas Fuller
Slide 39: Finance “It sometimes seems to me that I have spent all my life trying to persuade bankers to extend their loans.” – Richard Branson
Slide 40: Focus “I find hope in the darkest of days, and focus in the brightest. I do not judge the universe.” – Dalai Lama
Slide 41: Forecast “It’s really hard to design products by focus groups. A lot of times,people don’t know what they want until you show it to them.” – Steve Jobs
Slide 42: Frontline “An executive knows something about everything, a technician knows everything about something and the switchboard operator knows everything.” – Harold Coffin
Slide 43: Globalisation “Globalisation has gone wrong, as it has no rules. Multinationals are almost above the law. They are so huge they are bigger than governments.” – Dick Smith
Slide 44: Growth “Growth for the sake of growth is the ideology of the cancer cell.” – Edward Abbey
Slide 45: Human Capital “Endeavours succeed or fail because of the people involved. Only by attracting the best people will you accomplish great deeds.” – Colin Powell
Slide 46: Image “Be more splendid, more extraordinary. Use every moment to fill yourself up.” – Oprah Winfrey
Slide 47: Imagination “There is a boundary to men’s passions when they act from feelings; but none when they are under the influence of imagination.” – Edmund Burke
Slide 48: Implementaton “He who every morning plans the transaction of the day and follows out that plan, carries a thread that will guide him through the maze of the most busy life.” – Victor Hugo
Slide 49: Internet “The Internet is the heart of this new civilization, and telecommunications are the nervous system, or circulatory system.” – Carlos Slim Helu
Slide 50: Innovation “Just as energy is the basis of life itself, and ideas the source of innovation, so is innovation the vital spark of all human change, improvement and progress.” – Ted Levitt
Slide 51: Investor “He wants to get something for nothing. He does not wish to work. He doesn’t even wish to have to think.” – Jesse Livermore
Slide 52: Job “I insist that we continually ask our staff for any suggestions they might have, and I try my hand at their jobs.” – Richard Branson
Slide 53: Knowledge Management “A person who graduated yesterday and stops studying today is uneducated tomorrow.” – Anonymous
Slide 54: Labour “Labour is prior to, and independent of, capital. Capital is only the fruit of labour, and could never have existed if labour had not first existed. Labour is superior to capital, and deserves much the higher consideration.” – Abraham Lincoln
Slide 55: Leadership “The quality of a leader is reflected in the standards they set for themselves.” – Ray Kroc
Slide 56: Management “There are really only three types of people: those who make things happen, those who watch things happen, and those who say, what happened?” – Ann Landers
Slide 57: Marketing “ Our belief is that marketing and product have converged. The consumer doesn’t separate the marketing experience from the product experience.” – Ajaz Ahmed
Slide 58: Meetings “Meetings are a symptom of bad organisation. the fewer meetings the better.” – Peter F. Drucker
Slide 59: Memo “Bureaucrats write memoranda both because they appear to be busy when they are writing and because the memos, once written, immediately becomes proof that they were busy. ” – Charles Peters
Slide 60: Motivation “There is only one way... to get anybody to do anything. And that is by making the other person want to do it.” – Dale Carnegie
Slide 61: Negotiations “The most important trip you may take in life is meeting people half way.” – Henry Boyle
Slide 62: Opportunity “The future is not an inheritance, it is an opportunity and an obligation.” – Bill Clinton
Slide 63: Outsource “Another word for outsourcing is trade – an endeavour, as economists learned early on, that benefits both parties to the exchange.” – James Glassman
Slide 64: Participation “What I hear, I forget. What I see, I remember. What I do, I understand.” – Confucius
Slide 65: Partners “Treat employees like partners, and they act like partners.” – Fred A. Allen
Slide 66: Planning “In preparing for battle I have always found that plans are useless, but planning is indispensable.” – Dwight D. Eisenhower
Slide 67: Power “Being powerful is like being a lady. If you have to tell people you are, you aren't.” – Margaret Thatcher
Slide 68: Problem “When you confront a problem, you begin to solve it.” – Rudy Giuliani
Slide 69: Product “I don’t design clothes, I design dreams.” – Ralph Lauren
Slide 70: Productivity “Not doing more than the average is what keeps the average down.” – William M. Winans
Slide 71: Professionalism “A professional is someone who can do his best work when he doesn't feel like it.” – Alistair Cooke
Slide 72: Profit “The most important single central fact about a free market is that no exchange takes place unless both parties benefit.” – Milton Friedman
Slide 73: Project Management “It must be considered that there is nothing more difficult to carry out nor more doubtful of success nor more dangerous to handle than to initiate a new order of things.” – Machiavelli
Slide 74: Promotion “Any organisation is like a septic tank. The really big chunks rise to the top.” – John Imhoff
Slide 75: Public Relations “Propaganda will never die out. Intelligent men must realise that propaganda is the modern instrument by which they can fight for productive ends and help to bring order out of chaos.” – Edward Bernays
Slide 76: Quality “Most quality programs fail for one or two reasons. They have system without passion, or passion without system. You must have both.” – Tom Peters
Slide 77: Readiness “Many people die with their music still in them. Why is this so? Too often it is because they are always getting ready to live. Before they know it, time runs out.” – Oliver Wendell Holmes
Slide 78: Recruitment “Hire people who are better than you are, then leave them to get on with it...; Look for people who will aim the remarkable, who will not settle for the routine.” – David M. Ogilvy
Slide 79: Research “Don't invest in anything that you don’t understand. Do your research first.” – Paul Clitheroe
Slide 80: Responsibility “Instead of saying that man is the creature of circumstances, it would be nearer the mark to say that man is the architect of circumstances.” – Thomas Carlyle
Slide 81: Risk “The woods would be very silent if no birds sang except those that sang best.” – Henry Van Dyke
Slide 82: Sales “Sales are contingent upon the attitude of the salesman, not the attitude of prospect.” – William C. Stone
Slide 83: Salesmanship “The definition of salesmanship is the gentle art of letting the customer have it your way.” – Ray Kroc
Slide 84: Selling “ Most people think ‘selling’ is the same as ‘talking’. But the most effective salespeople know that listening is the most important part of their job.” – Roy Bartell
Slide 85: Shares “When somebody buys a stock it’s because they think it’s going to go up and the person who sold it to them thinks it’s going to go down. Somebody’s wrong.” – George Ross
Slide 86: Skill “Today, a skilled manager makes more than the owner. And owners fight each other to get the skilled managers.” – Mikhail Khodorkovsky
Slide 87: Stock Exchange “When share markets are booming it’s easy to believe the propaganda that shares will always bounce back from a fall and that shares always outperform other investments over the long term.” – Annette Sampson
Slide 88: Storytelling “Stories are the creative conversion of life itself into a more powerful, clearer, more meaningful experience. They are the currency of human contact.” – Robert McKee
Slide 89: Strategy “It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.” – Charles Darwin
Slide 90: Stress “Stress is when you wake up screaming and realise you haven’t fallen asleep yet.” – Anonymous
Slide 91: Talent “Great ability develops and reveals itself increasingly with every new assignment.” – Baltasar Gracian
Slide 92: Tax “A corporation’s primary goal is to make money. Government’s primary role is to take a big chunk of that money and give it to others.” – Larry Ellison
Slide 93: Team “One man can be a crucial ingredient on a team, but one man cannot make a team.” – Kareem Abdul-Jabbar
Slide 94: Technology “It lets people be creative. It lets people be productive. It lets people learn things they didn’t think they could learn before, and so in a sense it is all about potential.” – Steve Ballmer
Slide 95: The Future “The empires of the future are the empires of the mind.” – Sir Winston Churchill
Slide 96: Time Management “A wise person does at once, what a fool does at last. Both do the same thing; only at different times.” – Baltasar Gracian
Slide 97: Training Training is everything. The peach was once a bitter almond; cauliflower is nothing but cabbage with a college education. – Mark Twain
Slide 98: Trends “Before you journey, observe the wind carefully, detect its direction, and then follow it.” – Chin-Ning Chu
Slide 99: Work “Talent is cheaper than table salt. What separates the talented individual from the successful one is a lot of hard work.” – Stephen King
Slide 100: Value “Everyone needs to be valued. Everyone has the potential to give something back.” – Princess Diana
Slide 101: Vision “I skate to where the puck is going to be, not to where it has been.” – Wayne Gretzky
Slide 102: Compiled by Hilary Richard Sam kodwobrumpon@hotmail.com